Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Calgary, Alberta, Canada

Super renovated room.

Posted Nov 29, 2016
This Marriott has refreshed their rooms and they are modern, comfortable and functional. Great check-in and check-out. Friendly staff. Nice location close to The Summit shops and movie theatre. Reasonably priced breakfast buffet for this type of hotel. Very pleasant stay.
Comment from Hotel Management
Dec 2, 2016 by HotelMgmt, Hotel Management
Thank you for sharing your positive experience with us. We're thrilled to read you were impressed with your guest room and appreciated the hospitality from our staff. It would be a pleasure to welcome you back to the Birmingham Marriott!
5 out of 5
by A verified traveler

Great Hotel

Posted Nov 28, 2016
Pros: the room is very clean and the staff is great.
Cons: Just the elevator. The staff probably should have notified the guests.
Location: i went to a great restaurant 7 minutes from the hotel.
Overall great hotel. Super nice and comfortable. One of the elevators was down so that caused a big inconvenience so i just took the stairs down.
Comment from Hotel Management
Dec 2, 2016 by HotelMgmt, Hotel Management
It's wonderful to know when a guest has enjoyed a comfortable stay. However, we are sorry for any inconvenience you endured, but we're pleased to hear it didn't detract from enjoying your overall visit. Thank you, we hope you visit us again at the Birmingham Marriott!
4 out of 5
by A verified traveler from Spring Hill, TN

Nice hotel, good location

Posted Nov 21, 2016
Pros: Location, amenities
Cons: Needs updating, which appears to be currently in progress. Bathroom ceiling looked like it could cave in at any moment.
This has historically been a great place to stay, as long as there are no major events that make parking super inconvenient, and/or construction going on all day Saturday and starting at 8:00 on Sunday morning. Also, a credit card was requested upon check-in, even though the room was paid for in full, supposedly for "incidentals." I had no clue that would result in a $100 charge that I wasn't expecting. I was promised that it would "fall off" overnight, and it's Monday and that hasn't happened yet.
Comment from Hotel Management
Nov 23, 2016 by HotelMgmt, Hotel Management
The incidental hold we place is released once it's determined there are no additional charges incurred. Individual financial institutions may then take additional days before this amount is released back to your card. We regret any inconvenience during your visit and hope to welcome you back again.
5 out of 5
by A verified traveler from US

Posted Nov 19, 2016
Beautiful and comfortable newly renovated room. Staff was extremely friendly and helpful.
Comment from Hotel Management
Nov 23, 2016 by HotelMgmt, Hotel Management
Thank you so much for taking the time to share your five-star experience with us. We’re delighted our comfortable accommodations, and friendly staff was the highlights! We hope you’ll visit us again at the Birmingham Marriott!
4 out of 5
by A verified traveler from London

Okay hotel, good service and staff!

Posted Nov 18, 2016
Got stuck on the 3rd floor where they were dong construction work but after a request to the staff they kindly moved me up to a better room. Always request a room on the 4th floor or above. Lobby and bar is amazing! All around a pretty decent hotel, staff are very accommodating and welcoming :)
Comment from Hotel Management
Nov 23, 2016 by HotelMgmt, Hotel Management
It's our pleasure to accommodate requests when we can to ensure our guest's happiness. Thank you for your kind compliments to our staff, they will be pleased to know they made a positive impact on you. We hope to see you again soon at the Birmingham Marriott!
4 out of 5
by A verified traveler from US

great place to stay

Posted Nov 14, 2016
Location: nice part of town
Had a great experience with my family. Only negative was that there are only two elevators for the entire place and one was not working. Glad our room was on the second floor as we used the stairs a lot.
Comment from Hotel Management
Nov 16, 2016 by HotelMgmt, Hotel Management
Thank you for taking the time to let us know how much you enjoyed your stay with us at the Birmingham Marriott. We do, however, apologize for any inconvenience due to our elevators and understand your frustration. We look forward to welcoming you back the next time you are visiting the area!
3 out of 5
by A verified traveler

Was very disappointed

Posted Oct 5, 2016
Location: The location was perfect
The room had a weird smell to it. My iron did not work so I called to the front desk and told them it wasn't working and they said they'd bring one back up after an hour went by and no iron I called to again and they said they would be right up 10-15 mins later I finally got my iron, the coffee maker did not work, had plenty of coffee/creamer, etc but no working coffee maker. The Lastly the main reason I was excited to stay at the Marriott but was highly disappointed the bed was not comfortable!
Comment from Hotel Management
Oct 8, 2016 by HotelMgmt, Hotel Management
It's disheartening to learn that your recent stay fell short of ensuring your complete satisfaction. It's always our intention to provide our guests with the very best in service and comfort. Your feedback is valuable to our management team. We hope you give us another chance to restore your trust in our hotel.
5 out of 5
by A verified traveler

Posted Sep 26, 2016
Excellent, hotel was clean, staff was professional
Comment from Hotel Management
Sep 30, 2016 by HotelMgmt, Hotel Management
We’re pleased our hotel fit your needs perfectly! Thank you for your generous review, we hope you visit us again soon!
1 out of 5
by Wengora

This traveler left a rating score only Posted Aug 20, 2016 on Hotels
5 out of 5
by Timothy

This traveler left a rating score only Posted Aug 19, 2016 on Hotels