Pool

Reviews of Comfort Inn Birmingham Homewood

2.5 out of 5
Comfort Inn Birmingham Homewood
226 Summit Pkwy, Homewood, Birmingham, AL

Reviews

8.2

Very Good

Rating 10 - Excellent. 428 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

DANIEL

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price for the quality provided
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 6, 2024
Dear Guest,Thank you for the review. We are pleased to hear that you found the price of our product/service to be fair in relation to the quality provided. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again in the future.Sincerely,Hotel Manager.

6/10 Okay

EBONIE

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were clean. However, this property is not convenient. It is not within walking distance of anything except a burger place right outside. My room (511) had a, clearly broken, counter and toilet paper holder in the bathroom. The front desk and maintenance seemed surprised. I did make sure to tell at least 3 front desk staff members. The floor was very dirty. I had to request that it be mopped. The tables in the dining area was not the cleanest on any of the 3 mornings we dined.
Stayed 4 nights in Mar 2024
Response from Hotel Manager. on Apr 6, 2024
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

6/10 Okay

Danika

Traveled with family
No food options nearby, the hallways and elevators smelled musty, and the quality of the breakfast was what I would have expected with a Motel 8. The front desk manager was also agressive and rude to her staff.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Apr 2, 2024
Dear Guest,Thank you for writing the review. I’m sorry that we couldn’t provide the quality of experience that you desired. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

4/10 Poor

Vanessa

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I didn’t like the fact that I called when out bus was running late and was given attitude about me checking in late as if my room wasn’t already paid for and then the air conditioning was very poor we were sweating every night and I had surgery and needed the air conditioning to be cold it seem to have one of those management controls preset to 70 degrees it would come on and go off in 2 mins we recorded it to be sure cause it’s not like we were getting any rest. I call front desk they said nothing was wrong with the air but no I would not recommend staying there also strays were coming in trying to get in the breakfast room
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Apr 2, 2024
Dear Guest,Thank you for writing the review. I’m sorry that several issues combined to make your stay less than desirable. You can be sure that we're always working to be the highest-rated hotel in the area. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Apr 1, 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you found our place to be a nice place to stay. Providing a pleasant and comfortable experience for our guests is our top priority, and that we succeeded in doing so for you. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager.

8/10 Good

Lee, Rockford

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Apr 1, 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon. Sincerely,Hotel Manager.

6/10 Okay

Samantha

Traveled with family
Disliked: Staff & service
Upon check-in, it was very hard to communicate with staff. Overall room was fine, we reserved a double queen and received 2 full beds which made for a tight fit with 4 occupants.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 30, 2024
Dear Guest,Thank you for providing the review. It's nice to see that you had an overall good experience with us. But, we apologize that we didn't live up to your expectation in some way. We will use your comments as we change and improve. We're sure we can go above and beyond for you next time. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Devin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and everything was clean. Check in was super easy and staff was nice when doing so, even checking in an hour early.
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
The staff would like to thank you for your for your kind response in noticing there hard work,

8/10 Good

i_am_erin_

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 26, 2024
Dear Guest,Thank you for the feedback. We are delighted to hear that we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We appreciate your loyalty and are excited to have the opportunity to host you multiple times in the future. Sincerely,Hotel Manager.

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again, was very clean
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Mar 25, 2024
Dear Guest,Thank you for the comments. We are glad to hear that you had a positive experience during your stay with us and that you found our hotel to be very clean. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to the opportunity to welcome you back. Sincerely,Hotel Manager.

10/10 Excellent

Amy

Traveled with family
Liked: Amenities, property conditions & facilities
Property was clean and quiet.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 25, 2024
Dear Guest,Thank you for the review. We are delighted to hear that you found our property to be clean and quiet during your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

8/10 Good

Valen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Staff on Mar 22, 2024
Thank you, we try our best.

6/10 Okay

Michelene

Traveled with family
Liked: Cleanliness, property conditions & facilities
Called down to front desk for extra toilet paper and he pretty much said come get it! No room service for housekeeping???
Stayed 1 night in Mar 2024
Response from Staff on Mar 22, 2024
Sorry we do apologize, Head housekeeper will look into this. Thank you for bringing it to our attention.

10/10 Excellent

Jacquator

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on Mar 22, 2024
It was pleasure to have you as our guest.

10/10 Excellent

Pablo, new york

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 19, 2024
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. The facilities needed a little updates but it was very clean. I would stay again
Stayed 2 nights in Mar 2024
Response from Staff on Mar 17, 2024
Thank you,

4/10 Poor

Janson

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Accidentally booked for an extra night. Contacted Expedia immediately and Expedia called front desk at hotel. Front desk advised Expedia rep not to cancel my reservation bc rooms were limited and I may not be able to rebook. Chris from the hotel said he would note my reservation and I wouldn’t be charged for the extra night that I wasn’t staying. Upon check in, this was all confirmed. Upon check out, front desk “manager” Nicky would not agree to these terms and charged me for the extra night plus an “early checkout fee”. P.S. I have screenshots from the conversation with Expedia rep.
Stayed 3 nights in Mar 2024
Response from Hotel Staff on Mar 17, 2024
Hello Janson Glidewell,Sorry it took so long in getting back to you as doing some research in to this it seams Expedia for got to mention your rate would change as you where not staying the 3 nights to get the promo discount therefore a surcharge would apply upon check out. and if there was a balance due to you it would be refunded or if the rate was greater then the discount would be owed to the hotel. In future please get Expedia to change your reservation to correct dates.Kind regards

10/10 Excellent

steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 16, 2024
Dear Steve,Thank you for the feedback. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Poor

Ajelique

Traveled with family and small children, Business traveler
The hotel had a terrible urine scent throughout and smelled especially strong in the rooms
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 10, 2024
Dear Guest,Thank you for bringing this matter to our attention. We deeply apologize for the unpleasant experience you had during your stay. We have immediately addressed this issue with our housekeeping and maintenance teams to investigate and rectify the situation. We appreciate your feedback and will take the necessary steps to ensure that this does not happen again in the future. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excellent

RETRICIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Front desk staff was always friendly & accommodating. The room was clean & fresh
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Mar 10, 2024
Dear Guest,Thank you for the great comments. We are delighted to hear that you had a positive experience, found the staff to be friendly and accommodating, and enjoyed a clean and comfortable room during your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came to tour a college in Birmingham and chose comfort inn to stay while we were there. The hotel was fine, the staff were kind and helpful. Breakfast was good and it was a clean facility. We didn’t need anything spectacular as it was just a place to lay our heads for the nights we were there. Unfortunately plans changed when we got out of the airport. We didn’t realize how rough the area surrounding the college and this hotel were. The morning we left we heard some awful news stories that confirmed my daughter would not be attending school there. The hotel accommodated us by canceling our rooms and refunding the other two nights we weren’t going to stay. The young man J was very kind and patient and worked with us. He was there when we arrived and again the next morning and the whole time had a smile on his face and was beyond helpful going the extra mile. This is a good place to stay if you are choosing to come to Birmingham.
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Mar 8, 2024
Dear Emily,Thank you for commenting. I'm delighted to hear that you had a wonderful experience with our friendly and helpful staff, enjoyed the cleanliness of your room, appreciated the nice location, and enjoyed a good breakfast. Our team works hard to provide exceptional service and create a comfortable and enjoyable environment for our guests. We hope to have the pleasure of serving you again in the future. Sincerely,Hotel Manager.

6/10 Okay

maria

Traveled with partner
Dated, ok for one nite of travel Very busy to drive around to find a meal Nothing within walking of hotel
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 2, 2024
Dear Maria,Thanks for the contribution you have made through this review. It's nice to see that you had an overall good experience. However, we apologize that we didn't live up to your expectations in some way. We shall definitely work on your observations. You can expect a further improved stay next time. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.

8/10 Good

Reginald

Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Mar 21, 2024
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Verlisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, when you first enter the lobby it has a nice refreshing scent, it was close to my event, the room was very nice and clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 27, 2024
Dear Guest,Thank you for the review. We are thrilled to hear that you found the room clean, the location nice, and had a pleasant stay. Guests who stay with us are delighted in most cases. We are committed to being the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will use again.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 27, 2024
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 27, 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. I hope that you will stay with us again.Sincerely,Hotel Manager.

8/10 Good

Peter

Traveled with family
Great room. Wonderful staff. Good breakfast. Hallways need updating. Would recommend.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 27, 2024
Dear Peter,Thank you for the wonderful review. I am so delighted that you liked the staff service, nice room, good breakfast, and had a pleasant stay. We take serving our guests very seriously and are very pleased that we met your needs so well. It's nice to see that you would recommend us and look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Knolesha

Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 23, 2024
Dear Guest,Thank you for your feedback. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

8/10 Good

Daphne

To have the bathroom light on, the shower vent would also come on and it was extremely loud.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 20, 2024
Dear Guest,Thank you for the review. I am pleased that you had a nice experience with us. But, we apologize for the inconvenience caused by the bathroom light and shower vent in your room. We guarantee that your next experience will be overwhelmingly positive. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Sabrina L.

Liked: Cleanliness, staff & service, property conditions & facilities
I was allow to park right in the front of the door - handicap parking too much noise last night there at midnight
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Feb 16, 2024
Dear Sabrina,Thank you for the review. I am pleased that you had a nice experience with us. We apologize for any inconvenience caused by the noise you experienced at midnight. We will take steps to address this issue to ensure a more restful experience for future guests. We strive to provide a peaceful and comfortable environment for all our guests. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

8/10 Good

Zeslyn, Trenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air freshener near elevator is too strong
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Zeslyn,Thank you for the comments. I’m pleased you had a good experience with us. Guest satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We're sure we can go above and beyond for you next time. I hope that you will choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and prepared well. Lobby and elevators smelled strongly of cleaning supplies. Free breakfast was average.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 9, 2024
Dear Brian,Thank you for providing the review. We are pleased to hear that your room was clean and well-prepared for your stay. However, we apologize for the strong smell of cleaning supplies in the lobby and elevators. We will address this issue to ensure a more pleasant atmosphere for our guests. We guarantee that you'll like your next experience. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good for the price
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on Feb 8, 2024
Dear Joseph,Thank you for the review. We're glad to hear that you found everything to be good considering the price. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Excellent

Teresa, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Feb 1, 2024
Dear Teresa,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

10/10 Excellent

Chantrell

Liked: Staff & service, property conditions & facilities
It was s great stay
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 31, 2024
Dear Guest,Thank you for the review. We're thrilled to hear that you had a great stay with us. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Carlton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 27, 2024
Dear Carlton,Thank you for the review. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

4/10 Poor

Jennifer

Traveled with family
Disliked: Staff & service
To be fair, there was only one staff member who was terrible and I sure hope his management helps him learn how to better handle guests. After my flight was cancelled on the first day of my 2-night stay, I called the hotel to say I would not be arriving until the next day. The same man who checked me in the next day was the one who answered the phone that night and warned me that my whole reservation would probably be cancelled if I "no-showed." I explained that I would be arriving as soon as there was another flight. However, when we arrived the next day our 2-night stay had indeed been cancelled. When I asked if our room had been sold to someone else he told me "no." So I asked to please be given a room and he told me I'd have to pay again. I was not refunded for my pre-paid stay when they cancelled -- he wanted more money in addition. So of course I asked to speak with a manager. No manager appeared to be on-site, and the front desk attendant refused to call someone to help. It wasn't until I called the Choice Hotels 800 number and explained my situation that he decided to get permission to reinstate my reservation. This was our 2nd stay at this particular location which is nice and close to the college my daughter is thinking of attending. I'm disappointed that this happened and hope for better trained attendants if we ever return.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 27, 2024
Dear Jennifer,Thank you for staying with us. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 23, 2024
Dear Michael,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Diane, Dothan

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained, clean and quiet. Beds very comfortable. Breakfast minimal. Will return
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 20, 2024
Dear Diane,Thank you for choosing our hotel for your stay. We are delighted to hear that you enjoyed the clean room, comfortable beds, and delicious breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Reginald S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Booked for a few days off in the area, I was pleasantly surprised to realized that I have stayed here before. My mentored was that was a good stay and this was as well. Good friends stuff and great quality for the price. The rooms and services are well maintained and convenient. I would stay again in a heartbeat/
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Guest,Thank you for the review. We are thrilled to learn that you had a fantastic experience, with friendly staff, comfortable accommodations, and a convenient location. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleck in was easy. The room was comfortable and clean. Breakfast adequate. Would definitely recommend this hotel for a pleasant stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Guest,Thank you for choosing our hotel. We are thrilled that your check-in process was good, your room was spotless, and you enjoyed a delightful breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. It's nice to see that you would recommend us and look forward to seeing you again.Sincerely,Hotel Manager.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
I like how quiet it was how clean it was in the staff was great to work with
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Ross,Thank you for commenting. We are delighted that you found our staff to be accommodating and our rooms to be clean. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Atakilt

Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 15, 2024
Dear Guest,Thank you for your feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice, well-priced hotel
A nice, well-priced hotel.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Julie,Thank you for the comments. We are happy to hear that you enjoyed your stay. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

8/10 Good

Steven

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean fresh lining over all very nice definitely would stay again
Stayed 1 night in Jan 2024
Response from Hotel Manager. on Jan 9, 2024
Dear Steven,Thank you for commenting. I am glad that you found clean rooms and amenities were liked. Our assurance to you is this: Staying with us again will give you a great experience. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon. Sincerely,Hotel Manager.

10/10 Excellent

Kenua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on Jan 31, 2024
Dear Guest,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 2, 2024
Dear Kelly,Thank you for your kind review. We are pleased to hear that we were able to provide you with a great experience. It is our goal to ensure that all of our guests have a memorable and enjoyable time with us. We look forward to serving you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Juria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Juria,Thank you for your feedback. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

6/10 Okay

Debra L

Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 15, 2024
Dear Guest,Thank you for the review. I am pleased that you found a generally nice experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Benjamin,Thank you for the review. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.