Ratings based on 49 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Maryland
Comfort Suites, Fultondale AlabamaPosted Aug 19, 2015
Pros: No cigarette smell , bed clean and comfortable, shower worked well, towels were clean. ALL personnel were very nice and polite. Pool and gym nice.
Cons: Make sure ALL lights work, smoke detector in working order
Location: We were visiting in Gardendale, just up the road. Nice eating establishments really close.
Since it was just my wife and I, we do not make much mess and we spend a lot of time outside of the room. The first night, I found that there were cigarette ashes behind the toilet even though this was a non-smoking room. During the next 2 days they never moved and the girls were in the room at least twice. The smoke detector was open with no battery and one light by the sofa had no light bulbs. I mentioned this to the desk personnel and neither was ever fixed. The king sized bed was very comfortable but it was situated so close to the wall and the air-conditioner/heater unit that you banged your feet trying to get into the bed. The room was basically clean, sheets smelled good and the shower unit worked well. I wish they had more stations on the television, I found 50 with only a few in HD.
for Familiesby Sandra
Posted Aug 4, 2015 on Hotels
for Everyoneby A verified traveler from Alabama
Softball TournamentPosted Jul 2, 2015
Hotel was neat and clean. The breakfast was really good. Limited parking.
for Familiesby Sharon from Oklahoma
Great place to stay passing through Birmingham arePosted Jun 30, 2015 on Hotels
Easy place to stay passing through Birmingham area. Pool, hot tub, close to restaurants and shopping. Comfy pillows and beds.
for Familiesby A verified traveler
Posted Jun 26, 2015 on Hotels
by A verified traveler
Posted Jun 14, 2015
Cons: Front desk clerk at checking was not interested in helping us at all! Felt as if we were bothering by checking in.
Location: Blue Moon BBQ has great food.
The room was fine. Just disappointed at check-in.
for Familiesby Gerry from Charleston
Disappointed with this particular stay.Posted Jun 1, 2015 on Hotels
We have stayed at this hotel several times and are pleased withe service. The last stay was OK - to great. We did not have a working telephone in our room the entire stay. The desk clerk did offer to move us to another room. We were settled and declined. House keeping did not visit our room, we were told the staff had the holiday off. What a surprise! Anyway, we were able to get clean towels at the desk. The breakfast was very sparse and limited.
for Couplesby A verified traveler
Posted May 9, 2015 on Hotels
for Everyoneby A verified traveler from Bowling Green, KY
Southern Hospitality & Nice Place to StayPosted Apr 12, 2015
Pros: Location off of the interstate and proximity to restaurants & shopping. Staff has the southern hospitality.
Cons: Better parking for large vehicles or vehicles pulling trailers.
Location: Plenty of restaurants and shopping within walking distance.
We stayed at this location as a pass through from the beach going back home. The location was very easy to get to. It was off the interstate and surrounded by restaurants & stores. This was a plus since we were pulling a 33 ft. travel trailer and did not want to have to haul it around to find something to eat. The only down side to this location is the parking for trailers or buses. There is not a lot of parking and it is very difficult to get a rig into the lot. The area they requested that I park my rig in was not very large and there was no way to get it in there safely. When I explained that to them, they were very understanding and let me take up 8 parking spaces. There was another family there that night with a truck and a uhaul trailer. Had there been any more large vehicles they would have run out of parking spaces. Any time we passed by the front desk or any staff member they were sure to greet us. The breakfast was very impressive and much better than most stays that provide breakfast. Our tub was draining very slowly and when I approached the front desk the manager was very quick to address the issue and send someone up right away. Next time we are in this area we will most certainly stay at this location again.
for Familiesby AMY from Indiana
Disappointed customerPosted Mar 27, 2015 on Hotels
The door was warped and was hard to close. The room was dirty with stains on the toilet and shower. The toilet seat wobbled. The staff was friendly and it was quiet. The breakfast was good. I complained to the front desk but she said that I would have to go through hotels.com who did nothing to help me.