Ratings based on 46 Verified Reviews

4.1 out of 5
100% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Excellent

Posted Jan 21, 2018 on Hotels
Really good really clean
Comment from Hotel Management
Jan 23, 2018 by Front of House Team, Hotel Management
Dear Anonymous, thank you for taking the time to leave a review. We are very happy to hear your feedback, that you enjoyed your stay with us and thought our apartments were clean and good for your needs. We hope we can welcome you back next time you are in Birmingham. Kindest regards, Front of House Team
5 out of 5
by Marlon

Very Comfortable ‘Comfort Zone’

Posted Oct 28, 2017 on Hotels
I’ve stayed in a few serviced apartments, in fact I have a preference for them whenever I travel away from home. This one rates very highly in my estimation. Why? It has everything I expect from a serviced apartment, it’s so ideal I could spend a whole week or two there comfortably. Next time I’m in Birmingham I’ll check it’s availabiity first.
Comment from Hotel Management
Oct 30, 2017
Dear Marlon, thank you so much for your lovely feedback. Nothing makes us happier than hearing our guests had a great comfortable stay with us. We are very pleased to hear the apartment catered to all your needs while staying in Birmingham. It was a pleasure to welcome you and we hope we can do the same one day soon! Kindest regards, Front of House Team
4 out of 5
by A verified traveler

Simple basic apartment in town centre

Posted Aug 28, 2017 on Hotels
Nice apartment. Beds were a little hard but bedding was good. Kitchen and apartment generally was well equipped. If I had one compliant it would be that the bathroom was really dated. The shower didn't work well and there was an immersion heater for hot water which made us feel like we were living in the dark ages. Apart from That, I would recommend. Close to the cube and the mailbox and town centre. I think we left a pair of shoes there though so hoping to retrieve them!
Comment from Hotel Management
Sep 4, 2017
Dear guest, thank you for taking the time to post a review. We're glad to hear you enjoyed your stay and thought our apartments were well equipped. Thank you for your feedback in regards to the bathroom and the hot water, we will pass them along to our maintenance and management team. We hope we can welcome you back soon. Kindest regards, Front of House Team
3 out of 5
by A verified traveler

Good local area but not as clean as expected.

Posted Jul 24, 2017 on Hotels
Stain left on the bowl and the duvet set underneath the sofa bed was not cleaned at all. Local area was not so bad, close to Mailbox and several good restaurants.
Comment from Hotel Management
Aug 9, 2017
Thank you for taking the time to leave a review, your feedback is very important to us. We're sorry that you thought the apartment wasn't up to standard. All of the bedding for the guests to use are inside the wardrobes and not underneath the sofa bed, this information is provided at the check in. In any case, we have informed our housekeeping staff about the cleaning issues mentioned. Kindest regards, Front of House Team
4 out of 5
by Emma

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Thank you for taking the time to leave your feedback. We hope we can welcome you back soon. Kindest regards, Front of House Team
4 out of 5
by Emily

Posted Jun 25, 2017 on Hotels
Lovely stay, lovely and clean. Would say we could of done with a fan as was soo hot.
Comment from Hotel Management
Jun 28, 2017
Dear Emily, thank you very much for leaving a review. We're happy to hear you thought our apartments were lovely and clean and had a lovely stay. Regarding the fan, most of our apartments have fans inside. Next time, please contact reception and we'll be more than happy to provide a fan. We hope to welcome you back one day! Kindest regards.
3 out of 5
by Jason

Great location - budget accommodation

Posted Jun 5, 2017 on Hotels
Very basic accommodation - frankly poor & very unloved appt, with substandard levels of cleanness The location is very central but would not return
Comment from Hotel Management
Jun 20, 2017
Dear Jason, thank you for your feedback. We're sorry to hear you didn't have the best experience with us and we have passed along your comments in regarding to the apartment to our maintenance and housekeeping teams. Next time, we kindly ask to contact reception during your stay so we can address any issues found immediately. We hope we can welcome you back one day. Kindest regards, Front of House Team
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Wifi was absolutely appalling apart from that would stay there again
Comment from Hotel Management
May 30, 2017 by Front of House Team, Hotel Management
Hello, Thank you for your feedback. We will ask our maintenance team to have a look on our wifi signal. We hope we can welcome you back one day! Kindest regards,
3 out of 5
by A verified traveler

Close to town centre.

Posted Apr 14, 2017 on Hotels
The apartment s very clean though it s a little old. It s smelled of cigarette. The tv didn't work but we didn't need it as we re only there for very little time. The staff were very helpful.
Comment from Hotel Management
Apr 20, 2017
Dear guest, thank you for your feedback. We're happy to hear you liked our location and cleanliness and thought our staff were very helpful. We're sorry to hear about the issues with the TV and cigarrette smell, our apartments are non smoking but unfortunately some guests breach our rules and T&C's. We hope we can welcome you back soon. Kindest regards, Front of House Team
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location. Spacious rooms.

Posted Mar 20, 2017
Pros: Location, apartment size.
Cons: Bathrooms could be smarter in some apartments. Check that e.g. All the bulbs are working.
Location: Restaurants, bars, canal side walks, New St Station, city centre shopping.
I would recommend these apartments and have stayed about 20 times. Easy to book, check in and plenty of amenities. Close to restaurants, canal walk, Mailbox, but the rooms are quiet for a city location. The quality of individual apartments varies - some have newer furnishing. It's great to have the option to eat in.
Comment from Hotel Management
Mar 20, 2017 by Front of House Team, Hotel Management
Hello D, thank you for your much appreciated feedback. We're very happy to hear you you like the location, the apartment size as well as the amenities we offer. We do agree that we're in a great spot for all city entertainment. We have passed along your feedback to our teams - which will only help us improve! We look forward to welcoming you back. Kindest regards,