Room not as clean as I expected
Posted Oct 5, 2016
On entering room 132 I have initially thought I had gone into an occupied room as the tv and lights were all left on, the door card was in its socket, there was only one bottle of water with the two glasses and there was a half finished packet of crisps on the side next to the tv!!
On further inspection the bed at least appeared freshly made up, bathroom appeared clean and the refreshments tray had tea and coffee and milk as expected and most importantly there were no other guests in the room! I can dream nly assume the cleaner had her tea break in n the room?
Comment from Hotel Management
Oct 8, 2016 by David Steel , Hotel Management
Thank you for your review, we are pleased to hear you was happy with your breakfast and had a pleasant experience with the Front Office Team your feedback is greatly appreciated and will be passed onto the relevant departments.
I would like to sincerely apologise for the errors you incurred when checking into your room your feedback has been passed on to our management and we will ensure that this does not happen again, we hope this does not prevent you from returning to the hotel and we would be delighted to welcome you back in the future. Again please accept our deepest apologises for any inconvenience caused.
David Steel, General Manager.