Ratings based on 325 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Excellent stay!Posted Aug 3, 2015
Room was brilliant and bed was comfortable. Hotel staff very friendly and helpful! Had a brilliant stay!
for Everyoneby A verified traveler from Glasgow
IDEAL HOTEL FOR BIRMINGHAM CONCERT VENUESPosted Jul 26, 2015
Location: Visit the main Birmingham Concert Arena's or travel into Birmingham City Centre.
Great Hotel for Birmingham NEC and Genting Arena's. Arrived prior to normal check in but were provided with a lovely room on 2nd floor. Staff extremely helpful with directions to Arena'. we were provided with the complimentary shuttle to the train station, but the hotel is so close you are talking about a 10 min max walk. Fantastic full breakfast in morning and complimentary WIFI throughout. Would definetely use again.
for Everyoneby A verified traveler from Great Missenden
Good hotel for the Genting ArenaPosted Jul 20, 2015
Pros: Position for the Genting Arena
Cons: getting some hot water
Location: we were there for the Neil Diamond concert so perfect location for that.
hotel and staff both excellent, unfortunately our room 132 over looked the air con unit for the dining area below so a bit noisy and no view. Also the water was only warm at best, really needed to be hot!
for Everyoneby A verified traveler from wolverhampton
Overnight stayPosted Jul 14, 2015
Location: NEC events
Only stayed overnight following charity run for home event at NEC so too exhausted to leave room, which was excellent. Had room service.
for Couplesby A verified traveler
Convenient to Genting ArenaPosted Jun 30, 2015 on Hotels
Very good front desk service. I needed to print something and they just did it for me. They should have a business center for this level of hotel. Food was generally good but we had a 35 minute wait for food at the bar one time. My main impression is that the staff is very courteous and helpful.
for Familiesby Carole from Cambridge
Exceptional in every aspectPosted Jun 26, 2015 on Hotels
My sister and I stayed at this hotel as we were attending a concert at the Genting Arena. I stay away in hotels at least once a week and I could not fault this hotel in any respect. From the moment we stepped inside every single member of staff was friendly, helpful and efficient. The hotel was super clean and spacious and the rooms were exceptionally well equipped, with dressing gowns, upgraded toiletries,chocolates etc. The shower was excellent and very easy to operate. We ate in the restaurant and chose from the table d'hote menu (£25 for three courses) and was extremely with both the food and the service. Breakfast the next morning was lovely, with a really good selection of cooked items, fresh fruits, yogurt, baked items as well as home made smoothies. The hotel is a 5 minute walk to the Genting Arena and I will chose this hotel everytime I need to stay in the area.
for Everyoneby A verified traveler from Bournemouth, UK
Great for concert at Genting ArenaPosted Jun 24, 2015
Nice comfy room, very clean. Great location for Genting Arena. Really nice selection at breakfast. Staff very pleasant. Would definitely stay here again.
for Familiesby Bogi from Kent
Don't drive herePosted Jun 22, 2015 on Hotels
Was generally fine, but very expensive parking!
for Couplesby Karen from Hartlepool
Posted Jun 17, 2015 on Hotels
Third time we've stayed here and the third time we have had to move room as air con and fridge didn't work. Fridge didn't work in new room. Won't be staying again. Had to join long queue of complainers.
for Getaway With Friendsby Breige from Dungannon
BBC Garderer's World @ NEC 2015Posted Jun 16, 2015 on Hotels
The hotel is very convenient to both the airport and NEC. The reception staff are welcoming and very helpful. A special word of thanks for the honest housekeeping.