Ratings based on 270 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
We've stayed here several times in the past. Everything is as advertised. Nice clean comfortable room. Located just a couple of minutes from 5 Points and lots of nice restaurants.
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
We're so happy that you decided to visit us again at the DoubleTree by Hilton Birmingham! We understand there are many hotel options in the area and appreciate your continued loyalty. Thank you for sharing your experiences and we look forward to your next visit.
2 out of 5
by A verified traveler from Boston

Disappointing...

Posted Jun 3, 2017
Pros: Not much.
Cons: Attention to detail, food services as advertised, asking housekeeping to come back caused them to skip my room for the day...
Location: A three to four block walk uphill will bring one to a nice restauranted area of town.
I was terribly disappointed with my stay at this hotel. After many, many, Hilton group stays, I found this a weak link in an excellent chain. Although clean, it had a feeling of being old and nondescript. Although the website for the hotel lists an in house bistro and breakfast services, neither of these were available. A four block walk was the only place to secure breakfast besides coffee in the lobby. Had I known that this was the case, I would not have stayed here. The shuttle seemed to leave at its own schedule and not one created by the hotel. Seeing it pull out 15 minutes before its schedule time caused me a bit of a dash after it.
Comment from Hotel Management
Jun 6, 2017 by HotelMgmt, Hotel Management
It is apparent that we missed several opportunities to improve your stay and for that, we apologize. Your loyalty to Hilton is appreciated and we very much regret that we fell below our usual standards. We hope you will give us another try so that we can regain your trust in our hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted May 24, 2017
Pros: Beds
Cons: Needs to be updated. Offer a complimentary breakfast.
Location: Near UAB hospital. It is downtown near Five Points.
Hotel very close to UAB hospital. The interior is dated, but beds comfortable. It is cheaper than Marriott.
Comment from Hotel Management
May 26, 2017 by Hotel Mgmt, Hotel Management
Thank you for sharing your experience with us. It’s a pleasure to know that our comfortable bedding and close proximity to the hospital were among the highlights of your stay! We hope to see you again at the DoubleTree by Hilton Hotel Birmingham.
1 out of 5
by A verified traveler

Not the Double Tree that i'm used to

Posted May 22, 2017
1 working elevator Odor in room Running toilet Lumpy Bed Water stains on ceiling Phone did not work x2 Staff was friendly but Ive never seen a double tree in such horrible condition.
Comment from Hotel Management
May 25, 2017 by HotelMgmt, Hotel Management
We pride ourselves on our ability to provide excellence for our guests and it’s truly regrettable that we've missed the mark on all levels of service. Please accept my apologies for any inconveniences. Our standards do not reflect your experience and we'd like another chance to welcome you again.
2 out of 5
by A verified traveler

Posted May 21, 2017
Windows were dirty on the inside on the 6th floor. Room was not vacumned and there was trash on the floor in the bathroom. No frigerator and coffee maker was as old as could be. The was smoking all over the hall.
Comment from Hotel Management
May 25, 2017 by HotelMgmt, Hotel Management
Thank you for your review. It’s unfortunate that your stay wasn’t what you had envisioned and, on behalf of my team, I truly apologize that we fell below our high standards of cleanliness. As a smoke-free property, it's disappointing to read about your experience. We hope you’ll give us another try.
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted May 10, 2017
Location: It was convenient to downtown activities.
Nice room, clean, comfortable beds. Bathroom was small. I had 2 lights that did not work. Pleasant staff. Not exactly what I expected for the price.
Comment from Hotel Management
May 11, 2017 by HotelMgmt, Hotel Management
Glad to hear that you found your accommodations comfortable and location convenient, but our maintenance staff would have been happy to attend to the lighting. Thank you and we look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Great location for graduation

Posted May 1, 2017
Nice view of downtown Could get to any place quickly
Comment from Hotel Management
May 2, 2017 by HotelMgmt, Hotel Management
Thank you so much for joining us and letting us know about your stay. I’m glad you enjoyed the lovely views and our convenient location. We look forward to your return.
2 out of 5
by A verified traveler

Dated

Posted Apr 30, 2017
Mold in shower, ripped chair, nasty hall carpet. Big fan of Doubletree Hotel. This is the worst I've seen. Staff is very nice.
Comment from Hotel Management
May 2, 2017 by HotelMgmt, Hotel Management
We are disheartened that we missed the mark, and offer our apologies. Although we are renovating shortly, the conditions you described are certainly not acceptable nor typical of our standards. We will take the appropriate action immediately, and hope for another chance to restore your faith in us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to 5 points

Posted Apr 15, 2017
Stayed here one night on way home from Florida. It was easily accessible from the highway. It was also within walking distance to restaurants. Upon arrival we were greeted with warm cookies which was nice. Would recommend.
Comment from Hotel Management
Apr 17, 2017 by HotelMgmt, Hotel Management
For one night in Birmingham, you picked the right hotel! Our location, in the heart of downtown, is perfect for exploring the city, and Five Points is the place to go for great restaurants and bars. Thank you for sharing your impressions with us, we hope you can stay for a longer visit next time!
2 out of 5
by A verified traveler

Smokey hotel room

Posted Apr 8, 2017
The first room smelled like cigarette smoke and the staff was angry when I asked to move rooms. The rooms were very loud as well
Comment from Hotel Management
Apr 11, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. I’m saddened to hear about your encounter as it does not reflect our very high standards. We have a strict non-smoking policy and are always glad to accommodate our guests, especially in a case like yours. We’d love another chance to provide you with a more perfect stay.