Ratings based on 253 Verified Reviews

3.9 out of 5
76% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted May 10, 2017
Location: It was convenient to downtown activities.
Nice room, clean, comfortable beds. Bathroom was small. I had 2 lights that did not work. Pleasant staff. Not exactly what I expected for the price.
Comment from Hotel Management
May 11, 2017 by HotelMgmt, Hotel Management
Glad to hear that you found your accommodations comfortable and location convenient, but our maintenance staff would have been happy to attend to the lighting. Thank you and we look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Great location for graduation

Posted May 1, 2017
Nice view of downtown Could get to any place quickly
Comment from Hotel Management
May 2, 2017 by HotelMgmt, Hotel Management
Thank you so much for joining us and letting us know about your stay. I’m glad you enjoyed the lovely views and our convenient location. We look forward to your return.
2 out of 5
by A verified traveler

Dated

Posted Apr 30, 2017
Mold in shower, ripped chair, nasty hall carpet. Big fan of Doubletree Hotel. This is the worst I've seen. Staff is very nice.
Comment from Hotel Management
May 2, 2017 by HotelMgmt, Hotel Management
We are disheartened that we missed the mark, and offer our apologies. Although we are renovating shortly, the conditions you described are certainly not acceptable nor typical of our standards. We will take the appropriate action immediately, and hope for another chance to restore your faith in us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to 5 points

Posted Apr 15, 2017
Stayed here one night on way home from Florida. It was easily accessible from the highway. It was also within walking distance to restaurants. Upon arrival we were greeted with warm cookies which was nice. Would recommend.
Comment from Hotel Management
Apr 17, 2017 by HotelMgmt, Hotel Management
For one night in Birmingham, you picked the right hotel! Our location, in the heart of downtown, is perfect for exploring the city, and Five Points is the place to go for great restaurants and bars. Thank you for sharing your impressions with us, we hope you can stay for a longer visit next time!
2 out of 5
by A verified traveler

Smokey hotel room

Posted Apr 8, 2017
The first room smelled like cigarette smoke and the staff was angry when I asked to move rooms. The rooms were very loud as well
Comment from Hotel Management
Apr 11, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. I’m saddened to hear about your encounter as it does not reflect our very high standards. We have a strict non-smoking policy and are always glad to accommodate our guests, especially in a case like yours. We’d love another chance to provide you with a more perfect stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from New York, NY

Location ideal

Posted Mar 15, 2017
Pros: Staff is very friendly, helpful. I was able to secure a ride to the airport quickly after needing to change my flights due to the pending storm.
Cons: The hotel itself is fairly run down--hallways and bathrooms, while clean and well kept, are in need of updating.
Location: UAB and its associated medical center(s) are walking distance.
Had a good experience at this hotel, as expected at a Hilton hotel. I was there for work and needed a location near UAB Hospital, this accommodation was ideal.
Comment from Hotel Management
Mar 17, 2017 by HotelMgmt, Hotel Management
We’re glad to know we were the calm before the storm and are happy you found our staff friendly and helpful, especially with last-minute flight changes. We appreciate your feedback regarding your visit. We hope you’ll visit us again at Doubletree by Hilton Birmingham next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Nice hotel hidden fees

Posted Mar 6, 2017
Bathroom too small. Beds and comforters was nice. It was quiet and close to UAB Hospital.
Comment from Hotel Management
Mar 11, 2017 by HotelMgmt, Hotel Management
We appreciate your feedback. While I’m glad you found our hotel convenient, I regret your stay was not as you anticipated. When booking through a third party, it is important to fully review the hotel you have chosen as you may not be made aware of all charges as it relates to your stay. Thank you.
2 out of 5
by A verified traveler

Hotel is tired

Posted Mar 5, 2017
Pros: It was a great location right next to UAB and that is why I selected it. In the end it served its purpose
I was only in the area one night. Arrived at around 1 am and left at 7 am. In general the hotel was old and needed a significant update. The room was very dark even with all the lamps on. The bathroom was old and in general it just felt like it hadn't been updated in many years. I wasn't sure i would make it all the way to Birmingham that night or I would have reserved a room elsewhere in advance but didn't want to risk the non-refundable fee in B'ham as well as pay for a hotel in ATL as well.
Comment from Hotel Management
Mar 9, 2017 by HotelMgmt, Hotel Management
We regret that your stay did not meet your complete satisfaction. It’s feedback like yours that helps us improve and we appreciate the time you took to share your thoughts with us. We do hope you will return for a longer stay next time so we can ensure a more pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleased

Posted Mar 2, 2017
Location greatest feature; staff very friendly. In the heart of the medical district.
Comment from Hotel Management
Mar 3, 2017 by HotelMgmt, Hotel Management
It’s a pleasure to know that you enjoyed your time at DoubleTree by Hilton Birmingham. I’m glad that you found our location convenient and our staff welcoming. We take pride in our warm, personal service, and are thrilled that we delivered. Thanks for your review, we hope you will return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Florence

Nice and close to VA Hospital

Posted Mar 1, 2017
We only stayed one night here, but it was really nice. Would definitely stay here again. Plus, it was almost right next to VA hospital so didn't have to worry about walking far. The bed was sooooo comfy.
Comment from Hotel Management
Mar 2, 2017 by HotelMgmt, Hotel Management
It’s so nice to hear that you enjoyed a good night’s sleep in our comfy beds. We hope you have a chance to visit Doubletree by Hilton Birmingham for a longer stay next time!