Lobby
Check availability

Reviews of Embassy Suites by Hilton Birmingham Hoover

3.5 out of 5
Embassy Suites by Hilton Birmingham Hoover
2960 John Hawkins Pkwy, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 219 out of 1001 reviews" "
Rating 6 - Okay. 87 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rick, FORT WORTH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Shakeeviae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this property. Love the breakfast, staff was awesome, rooms were clean
Stayed 2 nights in Apr 2024
Response from COLLIE on Apr 16, 2024
Thank you for your feedback.

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from COLLIE on Apr 3, 2024
Thank you for your feedback.

6/10 Okay

Nadeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from COLLIE on Apr 2, 2024
Thank you for your feedback.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean a.d secure
Stayed 2 nights in Mar 2024
Response from COLLIE on Apr 2, 2024
Thank you for your feedback.

8/10 Good

Edita

Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from COLLIE on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from COLLIE on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly and helpful. Accommodations were very nice.
Stayed 2 nights in Feb 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

2/10 Terrible

Karen

Traveled with family
Room not ready upon arrival and had to wait over an hour.
Stayed 1 night in Feb 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

2/10 Terrible

Cherie

Stayed 1 night in Feb 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

2/10 Terrible

Sherry

Traveled with group
Liked: Staff & service
Disliked: Amenities
I came here solely because it had an indoor pool and hot tub and couldn't even use it due to maintenance. The hotels nearby were all doing some kind or renovation.
Stayed 1 night in Feb 2024
Response from COLLIE on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from COLLIE on Feb 12, 2024
Thank you for your feedback.

4/10 Poor

Aaron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was nice and clean. However, the TV in the bedroom did not work. 3 times someone had to come to the room to make adjustments to the cable system to make it work. I requested a blanket and 4 hours later it had not been delivered. Only after my second request was the blanker delivered. Also, there were loud noises coming from other rooms throughout the night so sleeping was difficult. On the positive side, the breakfast was nice. My overall impression is that I can receive the same level of annoyances from a Holiday Inn or Budget Inn at half the expense. This hotel is not worth its over $200 per night cost. I will not be returning to this hotel and would not recommend it to others.
Stayed 1 night in Jan 2024
Response from Collie on Mar 22, 2024
Thank you for your feedback.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff were great!
Stayed 1 night in Jan 2024
Response from COLLIE on Jan 22, 2024
Thank you for your feedback.

10/10 Excellent

Tiffaney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Stay
Our stay was excellent from start to finish. The property is well kept and clean. When we arrived Reina was super attentive and friendly. We had a mix up with the room assignment due to a maintenance issue and Reina swiftly apologized and took ownership for this issue and resigned up a room in less than 2 minutes. Our room was spacious and clean. The beds and pillows were really comfortable. Breakfast! Breakfast was phenomenal! There is a buffet with delicious eggs, pancakes, sausage, potatos, grits, cereal, oatmeal and a made to order omelet station. All staff at breakfast was very helpful and friendly. We will definitely be staying here again.
Stayed 1 night in Jan 2024
Response from COLLIE on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from COLLIE on Feb 12, 2024
Thank you for your feedback.

10/10 Excellent

anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly and super nice!
Room layout is pretty awesome. We traveled with 2 adults and 11,8,&2 year old children. The hotel is huge and nice. Kids loved the pool and breakfast was top notch. The lounge area with tvs and a bar was one of the coolest parts to be honest. If I were traveling with friends instead of kiddos, I could see having fun hanging out there. Parking wasn’t bad at all, but I don’t think they were full. Will return in the future.
Stayed 1 night in Jan 2024
Response from COLLIE on Jan 22, 2024
Thank you for your feedback.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from COLLIE on Jan 22, 2024
Thank you for your feedback.

10/10 Excellent

tashiba

Stayed 1 night in Dec 2023
Response from COLLIE on Jan 22, 2024
Thank you for your feedback.

10/10 Excellent

Terri

Stayed 1 night in Dec 2023
Response from COLLIE on Jan 4, 2024
Thank you for your feedback.

10/10 Excellent

elvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from COLLIE on Jan 4, 2024
Thank you for your feedback.

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was awesome and the breakfast was great!
Stayed 2 nights in Dec 2023
Response from COLLIE on Jan 4, 2024
Thank you for your feedback.

10/10 Excellent

Rahsaan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from COLLIE on Jan 4, 2024
Thank you for your feedback.

10/10 Excellent

Ronald

Stayed 2 nights in Dec 2023
Response from COLLIE on Jan 4, 2024
Thank you for your feedback.

10/10 Excellent

Sydney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from COLLIE on Dec 5, 2023
Thank you for your feedback

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family road trip
Just a brief overnight stay on our way to Florida. Hotel staff was very friendly and accommodating. The property is clean and quiet. Breakfast area was large and good quality food was served. Very nice hotel would definitely stay there again if in area.
Stayed 1 night in Dec 2023
Response from collie on Dec 5, 2023
Thank you for your feedback.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
satisfied
The location was great, least than a mile away from the mail. The hotel was clean especially the room and the staff was friendly.
Stayed 1 night in Nov 2023
Response from COLLIE on Dec 5, 2023
Thank you for your feedback.

10/10 Excellent

Seyed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinced and cleanliness.
Stayed 1 night in Nov 2023
Response from COLLIE on Nov 28, 2023
Thank you for your feedback

4/10 Poor

Jason

Traveled with family
Disliked: Staff & service
Family trip
I called twice to get sheets for pullout and no one answered. I had to go down to the desk. Then I called for extra towels and they never came. I called the desk and no one answered. I had to go downstairs to get them. The floor in our room was so dirty that it turned our feet black. And every light fixture in our room had a different shade of lightbulb. We won’t be back.
Stayed 2 nights in Nov 2023
Response from COLLIE on Nov 17, 2023
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
We were very pleased upon arriving. The staff was welcoming and the entire property is beautiful. Also, this hotel is conveniently located to shopping, restaurants, and entertainment venues. We will return for another stay very soon.
Stayed 1 night in Nov 2023
Response from COLLIE on Nov 13, 2023
Thank you kindly for your feedback.

10/10 Excellent

Christin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it! The breakfast was amazing! Everyone was friendly and the 24-hour access to the gym was great!
Stayed 1 night in Nov 2023
Response from COLLIE on Nov 13, 2023
Thank you kindly for your feedback.

10/10 Excellent

Sarah Paxton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the breakfast.
Stayed 1 night in Nov 2023
Response from COLLIE on Nov 13, 2023
Thank you kindly for your feedback.

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong here.
Location location location! Right off 65 near Galeria shopping/ restaurants. Managers cocktail event and cooked to order breakfast. All a 10!
Stayed 1 night in Nov 2023
Response from COLLIE on Nov 10, 2023
Thank you kindly.

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from COLLIE on Nov 1, 2023
Thank you for your feedback

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not promptly greeted when I arrived. The fount in the main entrance was not working. Hot tub was outbof service. Food was great. Room was great.
Stayed 1 night in Oct 2023
Response from COLLIE on Nov 1, 2023
Thank you for your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long time guest
I always come back here because the facility and the staff are great.
Stayed 2 nights in Oct 2023
Response from COLLIE on Oct 24, 2023
Thank you for your feedback.

4/10 Poor

Justin

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from COLLIE on Oct 23, 2023
Thank you for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was tremendously friendly and professional. We were all pleased with our stay. We were greated by the manager coming on shift as we were leaving and he was genuinely friendly and professional with his satchel still over his shoulder in the lobby. I was thoroughly impressed with the exchange and professionalism.
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 23, 2023
Thank you for your feedback.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from COLLIE on Nov 9, 2023
Thank you kindly for your feedback.

4/10 Poor

julie

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was fine. The hallway carpets & room condition were below poor. Rusty bathtub w/ constant drip/ leak. Broken bathroom cabinet doors, stains on most walls etc. Too many things to mention but just ridiculous condition for a Embassy Suites. Would never stay there again & rethinking Embassy Suite as a whole.
Stayed 3 nights in Oct 2023
Response from COLLIE on Oct 17, 2023
Thank you for your feedback.

6/10 Okay

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 18, 2023
Thank you for your feedback

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 13, 2023
Thank you for your feedback.

10/10 Excellent

Scott

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 17, 2023
Thank you for your feedback.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in. Employees very friendly and courtesy
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 5, 2023
Thank you for your feedback.

8/10 Good

WM

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is in need of a remodel!
Stayed 1 night in Oct 2023
Response from COLLIE on Oct 4, 2023
Thank you for your feedback

6/10 Okay

David

Traveled with family
Stayed 1 night in Sep 2023
Response from COLLIE on Oct 4, 2023
Thank you for your feedback

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from COLLIE on Sep 29, 2023
Thank you kindly for your feedback.

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from collie on Sep 21, 2023
Thank you kindly for your feedback