Exterior

Reviews of Embassy Suites Hotel Birmingham

3.5 out of 5
Embassy Suites Hotel Birmingham
2300 Woodcrest Pl, Homewood, Birmingham, AL

Reviews

6.6
Rating 10 - Excellent. 266 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 168 out of 1003 reviews" "
Rating 4 - Poor. 191 out of 1003 reviews" "
Rating 2 - Terrible. 171 out of 1003 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Brody

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our stay wasn’t bad at all, the property definitely needs a face lift but I hear they are renovating in September.
Stayed 1 night in Apr 2024
Response from JP on Apr 22, 2024
Dear Brody,Thank you, for your review! Yes, you are correct about the renovation! We look forward to seeing you, again!Sincerely,Hotel Management

4/10 Poor

Myeshia

Traveled with family
Disliked: Property conditions & facilities
This property is old not up to date old furniture old windows dirty windows old curtains this property is not worth the amount I paid to stay
Stayed 1 night in Apr 2024
Response from JP on Apr 22, 2024
Dear Myeshia,Thank you, for your review. We are sorry that you did not enjoy your stay. On a positive note, our hotel is scheduled to be renovated in September. We hope to see you again!Sincerely,Hotel Management

4/10 Poor

Justin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Won’t be back to this location until it’s renovated. It’s in very poor shape.
Stayed 4 nights in Mar 2024
Response from JP on Apr 8, 2024
Dear Justin,Thank you, for your review. I am sorry you did not enjoy your stay. We are scheduled for a renovation this September.Sincerely,Hotel Management

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room itself was very clean. The halls and elevator areas need a bit more work.
Stayed 4 nights in Mar 2024
Response from JP on Mar 28, 2024
Dear Angela,Thank you, for your positive review! Thank you, for the feedback about halls and elevator. We will have a renovation starting in September. We hope to see you again.Sincerely,Hotel Management

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JP on Mar 27, 2024
Dear Tammy,Thank you very much for the 5* rating!

6/10 Okay

eric

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Asked for towels and never got them, and called downstairs twice Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
Stayed 2 nights in Mar 2024
Response from JP on Mar 25, 2024
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from JP on Apr 15, 2024
Dear Jeremy,Thank for your 5* rating!

10/10 Excellent

Tevonderryl

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JP on Mar 25, 2024
Dear Tevonderryl,Thank you very much for your 5* rating!

6/10 Okay

Lindsey

Traveled with family
Disliked: Staff & service, property conditions & facilities
Asked for extra blankets and pillows never got them. Asked for an early check in didn’t get. Lady at the front desk was rude
Stayed 1 night in Mar 2024
Response from JP on Mar 18, 2024
Dear Lindsey,Thank you, for your review.I am sorry that you never received the blankets and pillows. Do you know the name of the lady at the front desk, so we can follow up?Sincerely,Hotel Management

8/10 Good

Lonnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Mar 18, 2024
Dear Lonnie,Thank you, for your rating.

2/10 Terrible

Andre

Stayed 1 night in Mar 2024
Response from JP on Apr 8, 2024
Dear Andre,Thank you, for rating us. We are sorry that you did not enjoy your stay.

10/10 Excellent

JERMOND

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Mar 2024
Response from JP on Mar 10, 2024
Dear Jermond,Thank you, for your 5* review! We hope to see you again!Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JP on Mar 5, 2024
Dear Robert,Thank you, for your 5* rating!Hotel Management

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 4, 2024
Dear Connor,Thank you, for your 5* rating!We hope to be at your service again!Hotel Management

10/10 Excellent

Hayden

Stayed 1 night in Mar 2024
Response from JP on Mar 25, 2024
Dear Hayden,Thank you very much for your 5* rating!

4/10 Poor

Ron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel in need of major renovations. Between the two rooms I reserved there were dirty floors, debris under the couch, mold in the shower, soap scum on the tub, and one of the rooms had a strong musty/moldy/smoke smell (530). I arrived at 3 but my rooms were not ready until 5. Check in was at 4, i was offered no compensation.
Stayed 2 nights in Feb 2024
Response from JP on Feb 29, 2024
Dear Ron,Thank you, for your constructive feedback. We use our guest's feedback to be better every day. I am sorry that you had issues and that the room was not ready by 4pm. Please accept my apologies.On a good note, we are due for a renovation this September.Sincerely,Hotel Management

6/10 Okay

Shatara

Traveled with partner
Liked: Staff & service
It was ok 👍
Stayed 1 night in Feb 2024
Response from JP on Feb 27, 2024
Dear Shatara,Thank you, for your review. We hope to see you again!Sincerely,Hotel Management

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great, but the grounds were very dated
Stayed 1 night in Jan 2024
Response from JP on Jan 30, 2024
Dear Angela, Thank you for your review and for recognizing the staff!Sincerely,Hotel Management

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on Jan 24, 2024
Dear Daniel,Thank you so much for your 10 out of 10 rating!We hope to see you again!

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JP on Jan 18, 2024
Dear Bobby,Thank you, for scoring us!We hope to see you again!Sincerely,Hotel Management

4/10 Poor

Recarter

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice
Stayed 1 night in Jan 2024
Response from JP on Jan 8, 2024
Dear Recarter,Thank you, for your review. We are sorry that you did not have a worry-free stay. I have shared your comments with our housekeeping and maintenance departments to address the issues you've brought up. Hopefully our team was able to fix those issues while you were here. Thank you, for your praise of the restaurant and breakfast staff!Sincerely,Hotel Management

10/10 Excellent

Donja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning
Stayed 1 night in Dec 2023
Response from JP on Jan 8, 2024
Dear Donja,Thank you, for your 5-star rating!

10/10 Excellent

Thomas

Liked: Staff & service
Great staff!
Stayed 1 night in Jan 2024
Response from JP on Jan 8, 2024
Dear Thomas,Thank you, for your 5-star review and for recognizing our staff!We hope to see you again!

6/10 Okay

Wes

Stayed 1 night in Dec 2023
Response from JP on Jan 4, 2024
Dear Wes,Thank you, for rating us.

10/10 Excellent

Abraham

Stayed 1 night in Dec 2023
Response from JP on Jan 8, 2024
Dear Abraham,Thank you, for the 5-star rating!

10/10 Excellent

Mischa

Liked: Cleanliness, staff & service, room comfort
Hubby's 55th Birthday
My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!
Stayed 1 night in Dec 2023
Response from JP on Dec 20, 2023
Dear Mischa,Thank you, for taking the time to write us a few words of appreciation. It made our day! We are so glad that you had a great time celebrating such a great milestone!We hope to see you again!Hotel Management

8/10 Good

Terrence

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Dec 20, 2023
Dear Terrence,Thank you, for your positive rating!

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Dear Wesley,Thank you, for your positive review and for recognizing our staff! I'm pleased to let you know that we will have a room renovation next September!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Karmen

Stayed 1 night in Dec 2023
Response from JP on Dec 20, 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.

10/10 Excellent

Stephani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Room was pleasant. The hotel was older but well kept. Bed was very comfy.
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Dear Stephani,Thank you, for your positive review!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Shahar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.
Stayed 1 night in Dec 2023
Response from JP on Jan 4, 2024
Dear Anonymous,Thank you, for your valuable feedback. I'm sorry about the issues with your AC. Hopefully, you were able to change to another room.Sincerely,Hotel Management

10/10 Excellent

Jeff

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.
Stayed 1 night in Nov 2023
Response from JP on Dec 7, 2023
Dear Jeff,Thank you, for your kind words and positive review!We look forward to be at your service again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our stay was very nice. Complimentary drinks and hot breakfast. Very relaxing
Stayed 1 night in Dec 2023
Response from JP on Dec 7, 2023
Dear Anonymous,Thank you, for your positive review!We hope to see you again!

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice!! Clean!!!
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Larry,Thank you, for your positive feedback and 5-star review!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Location to interstate
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Phillip,Thank you, for the 5-star review!

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Christopher,Thank you, for the 5-star review.

6/10 Okay

Jaclyn

Liked: Staff & service
Staff was great! Ac did not work so opened up sliding glass door was cold out. Way to many teens running and screaming shady people hanging out.
Stayed 1 night in Nov 2023
Response from JP on Nov 20, 2023
Dear Jaclyn,Thank you, for your review!I am sorry you had issues with the AC and with other guest's noise. Thank you, for recognizing our staff! It means a lot to us!Sincerely,Hotel Management

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, room comfort
Embassy Suites Birmingham
Overall the room was fine to sleep in for a couple of nights. The tv wouldn’t turn on, the shower wouldn’t drain, the shower curtain was ripped in the curtain and there were two bulbs out. Maintenance replaced one of the bulbs during the stay.
Stayed 2 nights in Nov 2023
Response from JP on Nov 20, 2023
Dear Jordan,Thank you so much for your feedback! It is highly appreciated! I am sorry that you had some issues in your room. I hope that our team was able to address all of them.Sincerely,Hotel Management

4/10 Poor

Xiang

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hidden fee of pet $80 and parking $5 should be stated clearly in website or third party websites. And the hotel is old and room phone broken. Not recommended
Stayed 1 night in Nov 2023
Response from JP on Nov 20, 2023
Dear Xiang,Thank you, for your review.I am sorry that your room phone did not work. Pet fees and parking are not hidden fees, they are stated on both 3rd party websites and our Hilton website. I am sorry that you've missed it.

10/10 Excellent

Rozetta

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JP on Oct 30, 2023
Dear Rozetta,Thank you, for your 5-star rating!

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Disliked: Staff & service
They stay was wonderful,It was the Customer service that was terrible,We were not allowed to pick own room,The lady hit me with a fee that was told after we arrived,and when she saw how surprised we were about the fee,She told me that i could call and cancel our reservation. She was Not friendly At All . She showed No Concern...
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Deborah,Thank you, for your review.We are very glad that you had a wonderful stay! The only fee we charge (every hotel does), is the incidental fee, meaning if you charge food to the room, smoke in the room or damage the room, then the hotel keeps the fee (100) per day. If none of this happens, the fee is returned upon checkout. Most banks take between 3-5 business days. I apologize for the agent not being friendly and not explaining in detail what the fee is about.We hope to be at your service in the future!Sincerely,Hotel Management

10/10 Excellent

Thomas, Columbus,

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was there wasn’t any drinking glass in the room.
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Thomas,Thank you, very much for your feedback and for the positive review. I will share your comment with our housekeeping department.We hope to see you again in the near future.Hotel Management

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023
Response from JP on Nov 20, 2023
Jessica,Thank you, for reviewing us. We are sorry that you did not enjoy your stay.

8/10 Good

Ashley

Stayed 6 nights in Sep 2023
Response from JP on Nov 20, 2023
Dear Ashley,Thank you, for your 4-star review!

2/10 Terrible

LaShenna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JP on Oct 16, 2023
Dear LaShenna,I am sorry that you did not have a great stay. Please feel free to share any details so we can address the issue.Sincerely,Hotel Management

10/10 Excellent

Tremayne

Stayed 1 night in Oct 2023
Response from JP on Oct 30, 2023
Dear Tremayne,Thank you, for your 5-star rating!

6/10 Okay

Leo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a deep steam cleaning. All floors downstairs and in rooms are extremely sticky. All Doors and walls are extremely dirty.
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Leo,Thank you, for your feedback. I am sorry they were some issues with your stay. We will share your review with our housekeeping department.Sincerely,Hotel Management

10/10 Excellent

Deryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, food, and drinks
Very centrally located for business downtown. Service was great. Dining at the in house Ruth's Chris was more than you could ask for. Great food and drinks, was also able to watch the NFL games in the lounge.
Stayed 1 night in Sep 2023
Response from JP on Oct 4, 2023
Dear Deryl,Thank you very much for your positive review.We hope to be at your service in the future!Sincerely,Hotel Management