Exterior

Reviews of Embassy Suites Hotel Birmingham

3.5 out of 5
Embassy Suites Hotel Birmingham
2300 Woodcrest Pl, Homewood, Birmingham, AL

Reviews

6.6
Rating 10 - Excellent. 264 out of 1003 reviews" "
Rating 8 - Good. 210 out of 1003 reviews" "
Rating 6 - Okay. 168 out of 1003 reviews" "
Rating 4 - Poor. 190 out of 1003 reviews" "
Rating 2 - Terrible. 171 out of 1003 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from JP on Mar 27, 2024
Dear Tammy,Thank you very much for the 5* rating!

6/10 Okay

eric

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Asked for towels and never got them, and called downstairs twice Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
Stayed 2 nights in Mar 2024
Response from JP on Mar 25, 2024
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management

10/10 Excellent

Tevonderryl

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from JP on Mar 25, 2024
Dear Tevonderryl,Thank you very much for your 5* rating!

6/10 Okay

Lindsey

Traveled with family
Disliked: Staff & service, property conditions & facilities
Asked for extra blankets and pillows never got them. Asked for an early check in didn’t get. Lady at the front desk was rude
Stayed 1 night in Mar 2024
Response from JP on Mar 18, 2024
Dear Lindsey,Thank you, for your review.I am sorry that you never received the blankets and pillows. Do you know the name of the lady at the front desk, so we can follow up?Sincerely,Hotel Management

8/10 Good

Lonnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Mar 18, 2024
Dear Lonnie,Thank you, for your rating.

10/10 Excellent

JERMOND

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 2 nights in Mar 2024
Response from JP on Mar 10, 2024
Dear Jermond,Thank you, for your 5* review! We hope to see you again!Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JP on Mar 5, 2024
Dear Robert,Thank you, for your 5* rating!Hotel Management

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 4, 2024
Dear Connor,Thank you, for your 5* rating!We hope to be at your service again!Hotel Management

10/10 Excellent

Hayden

Stayed 1 night in Mar 2024
Response from JP on Mar 25, 2024
Dear Hayden,Thank you very much for your 5* rating!

4/10 Poor

Ron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel in need of major renovations. Between the two rooms I reserved there were dirty floors, debris under the couch, mold in the shower, soap scum on the tub, and one of the rooms had a strong musty/moldy/smoke smell (530). I arrived at 3 but my rooms were not ready until 5. Check in was at 4, i was offered no compensation.
Stayed 2 nights in Feb 2024
Response from JP on Feb 29, 2024
Dear Ron,Thank you, for your constructive feedback. We use our guest's feedback to be better every day. I am sorry that you had issues and that the room was not ready by 4pm. Please accept my apologies.On a good note, we are due for a renovation this September.Sincerely,Hotel Management

6/10 Okay

Shatara

Traveled with partner
Liked: Staff & service
It was ok 👍
Stayed 1 night in Feb 2024
Response from JP on Feb 27, 2024
Dear Shatara,Thank you, for your review. We hope to see you again!Sincerely,Hotel Management

8/10 Good

Angela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great, but the grounds were very dated
Stayed 1 night in Jan 2024
Response from JP on Jan 30, 2024
Dear Angela, Thank you for your review and for recognizing the staff!Sincerely,Hotel Management

4/10 Poor

Recarter

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice
Stayed 1 night in Jan 2024
Response from JP on Jan 8, 2024
Dear Recarter,Thank you, for your review. We are sorry that you did not have a worry-free stay. I have shared your comments with our housekeeping and maintenance departments to address the issues you've brought up. Hopefully our team was able to fix those issues while you were here. Thank you, for your praise of the restaurant and breakfast staff!Sincerely,Hotel Management

10/10 Excellent

Donja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning
Stayed 1 night in Dec 2023
Response from JP on Jan 8, 2024
Dear Donja,Thank you, for your 5-star rating!

10/10 Excellent

Thomas

Liked: Staff & service
Great staff!
Stayed 1 night in Jan 2024
Response from JP on Jan 8, 2024
Dear Thomas,Thank you, for your 5-star review and for recognizing our staff!We hope to see you again!

10/10 Excellent

Abraham

Stayed 1 night in Dec 2023
Response from JP on Jan 8, 2024
Dear Abraham,Thank you, for the 5-star rating!

10/10 Excellent

Mischa

Liked: Cleanliness, staff & service, room comfort
Hubby's 55th Birthday
My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!
Stayed 1 night in Dec 2023
Response from JP on Dec 20, 2023
Dear Mischa,Thank you, for taking the time to write us a few words of appreciation. It made our day! We are so glad that you had a great time celebrating such a great milestone!We hope to see you again!Hotel Management

8/10 Good

Terrence

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JP on Dec 20, 2023
Dear Terrence,Thank you, for your positive rating!

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, amenities
The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Dear Wesley,Thank you, for your positive review and for recognizing our staff! I'm pleased to let you know that we will have a room renovation next September!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Karmen

Stayed 1 night in Dec 2023
Response from JP on Dec 20, 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.

10/10 Excellent

Stephani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
Room was pleasant. The hotel was older but well kept. Bed was very comfy.
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Dear Stephani,Thank you, for your positive review!We hope to see you again!Sincerely,Hotel Management

2/10 Terrible

Shahar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JP on Dec 20, 2023
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.
Stayed 1 night in Dec 2023
Response from JP on Jan 4, 2024
Dear Anonymous,Thank you, for your valuable feedback. I'm sorry about the issues with your AC. Hopefully, you were able to change to another room.Sincerely,Hotel Management

10/10 Excellent

Jeff

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.
Stayed 1 night in Nov 2023
Response from JP on Dec 7, 2023
Dear Jeff,Thank you, for your kind words and positive review!We look forward to be at your service again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Our stay was very nice. Complimentary drinks and hot breakfast. Very relaxing
Stayed 1 night in Dec 2023
Response from JP on Dec 7, 2023
Dear Anonymous,Thank you, for your positive review!We hope to see you again!

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice!! Clean!!!
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Larry,Thank you, for your positive feedback and 5-star review!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Location to interstate
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Phillip,Thank you, for the 5-star review!

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from JP on Dec 4, 2023
Dear Christopher,Thank you, for the 5-star review.

6/10 Okay

Jaclyn

Liked: Staff & service
Staff was great! Ac did not work so opened up sliding glass door was cold out. Way to many teens running and screaming shady people hanging out.
Stayed 1 night in Nov 2023
Response from JP on Nov 20, 2023
Dear Jaclyn,Thank you, for your review!I am sorry you had issues with the AC and with other guest's noise. Thank you, for recognizing our staff! It means a lot to us!Sincerely,Hotel Management

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, room comfort
Embassy Suites Birmingham
Overall the room was fine to sleep in for a couple of nights. The tv wouldn’t turn on, the shower wouldn’t drain, the shower curtain was ripped in the curtain and there were two bulbs out. Maintenance replaced one of the bulbs during the stay.
Stayed 2 nights in Nov 2023
Response from JP on Nov 20, 2023
Dear Jordan,Thank you so much for your feedback! It is highly appreciated! I am sorry that you had some issues in your room. I hope that our team was able to address all of them.Sincerely,Hotel Management

4/10 Poor

Xiang

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hidden fee of pet $80 and parking $5 should be stated clearly in website or third party websites. And the hotel is old and room phone broken. Not recommended
Stayed 1 night in Nov 2023
Response from JP on Nov 20, 2023
Dear Xiang,Thank you, for your review.I am sorry that your room phone did not work. Pet fees and parking are not hidden fees, they are stated on both 3rd party websites and our Hilton website. I am sorry that you've missed it.

10/10 Excellent

Rozetta

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from JP on Oct 30, 2023
Dear Rozetta,Thank you, for your 5-star rating!

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Disliked: Staff & service
They stay was wonderful,It was the Customer service that was terrible,We were not allowed to pick own room,The lady hit me with a fee that was told after we arrived,and when she saw how surprised we were about the fee,She told me that i could call and cancel our reservation. She was Not friendly At All . She showed No Concern...
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Deborah,Thank you, for your review.We are very glad that you had a wonderful stay! The only fee we charge (every hotel does), is the incidental fee, meaning if you charge food to the room, smoke in the room or damage the room, then the hotel keeps the fee (100) per day. If none of this happens, the fee is returned upon checkout. Most banks take between 3-5 business days. I apologize for the agent not being friendly and not explaining in detail what the fee is about.We hope to be at your service in the future!Sincerely,Hotel Management

10/10 Excellent

Thomas, Columbus,

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was there wasn’t any drinking glass in the room.
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Thomas,Thank you, very much for your feedback and for the positive review. I will share your comment with our housekeeping department.We hope to see you again in the near future.Hotel Management

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023
Response from JP on Nov 20, 2023
Jessica,Thank you, for reviewing us. We are sorry that you did not enjoy your stay.

8/10 Good

Ashley

Stayed 6 nights in Sep 2023
Response from JP on Nov 20, 2023
Dear Ashley,Thank you, for your 4-star review!

2/10 Terrible

LaShenna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from JP on Oct 16, 2023
Dear LaShenna,I am sorry that you did not have a great stay. Please feel free to share any details so we can address the issue.Sincerely,Hotel Management

10/10 Excellent

Tremayne

Stayed 1 night in Oct 2023
Response from JP on Oct 30, 2023
Dear Tremayne,Thank you, for your 5-star rating!

6/10 Okay

Leo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a deep steam cleaning. All floors downstairs and in rooms are extremely sticky. All Doors and walls are extremely dirty.
Stayed 1 night in Oct 2023
Response from JP on Oct 16, 2023
Dear Leo,Thank you, for your feedback. I am sorry they were some issues with your stay. We will share your review with our housekeeping department.Sincerely,Hotel Management

10/10 Excellent

Deryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, food, and drinks
Very centrally located for business downtown. Service was great. Dining at the in house Ruth's Chris was more than you could ask for. Great food and drinks, was also able to watch the NFL games in the lounge.
Stayed 1 night in Sep 2023
Response from JP on Oct 4, 2023
Dear Deryl,Thank you very much for your positive review.We hope to be at your service in the future!Sincerely,Hotel Management

4/10 Poor

Greg

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One star review
The Embassy Suites may once have been nice but those days are long in its past. Aside from the fact they charge over $300 a night with taxes for a suite that only has double beds in it??? Not a queen bed in the whole hotel? You family of 4 is welcome to pack into one King bed or two doubles. Either way too crowed for all but the most patient on the sleeping front. The couch pulls out into more of a horror movie than another place to sleep. The front desk hit us up for another $100 for incidentals which didn’t include our crushed lamp sheds or missing door on the television stand. The fridge sits on the outdated carpet next to the bed like when you were a freshman at State. To call the place dirty might not be fair, but to call it clean would be outright lying so let’s leave it go at that. If peeling wallpaper and frayed furniture make you feel pampered then by all means, give them a try! Worst value for the price I’ve ever stayed at
Stayed 1 night in Sep 2023
Response from JP on Oct 4, 2023
Dear Greg,Thank you, for your feedback! We are sorry that you did not enjoy your stay. We will take your comments as a tool to improve our hotel.Sincerely,Hotel Management

6/10 Okay

Christy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness
I paid for a "pure" room with hill view. I even checked in through the app early on my arrival day, but when i got to the hotel, i was told the room i paid for was unavailable, and i was not given reimbursement for the difference in room rates. A "skunk" smell could be smelt in the hallways and even a little in the room we were given.
Stayed 1 night in Sep 2023
Response from JP on Sep 25, 2023
Dear Christy,Thank you, for your review.I am sorry that you did not get the room you booked. If you contact the hotel, they should be able to refund the difference, if there's any.Again, thank you for your feedback.Hotel Management

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The property was clean. I liked the layout of the room.
Stayed 3 nights in Sep 2023
Response from JP on Sep 22, 2023
Dear Gregory,Thank you, for your positive review!We hope to see you again!

10/10 Excellent

jimmy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from JP on Sep 22, 2023
Thank you!

6/10 Okay

April

Stayed 1 night in Sep 2023
Response from JP on Nov 20, 2023
Dear April,Thank you, for reviewing our hotel.

2/10 Terrible

Cameron

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Ray Mitchell on Sep 7, 2023
We are so sorry to hear that you did not have the most amazing stay with us. We hope you will come stay with us once renovations are complete this next year.

8/10 Good

Wilson C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ray Mitchell on Aug 28, 2023
We are so happy you had a good stay with us! Come back and visit us soon. Have a beautiful day!

4/10 Poor

Douglas

Traveled with partner
Disliked: Property conditions & facilities
Hot water handle in bath sink was broken The entire place in need of an update
Stayed 1 night in Aug 2023
Response from JP on Aug 22, 2023
Dear Douglas,Thank you, for your feedback. I am sorry about the sink handle. I hope that you reported while you were here so maintenance had a chance to address.We hope to see you again!Sincerely,JP

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities
I will stay here again.
Stayed 1 night in Aug 2023
Response from Ray Mitchell on Aug 21, 2023
We really love hearing our guests have had a great stay! We hope to see you back soon. Have a beautiful day!

10/10 Excellent

Kwan

Stayed 1 night in Aug 2023
Response from Ray Mitchell on Sep 7, 2023
Thank you for telling us about your stay. It is always nice to hear when our guests have a great stay! Have a beautiful day!