Posted Dec 1, 2015
Disgusting, dirty, needed a lot of maintenance, carpet looked like someone repaired a motorcycle in the room, dirty linen, noisy neighbors and even roaches.
We did get the manager who was very friendly to switch to us to different rooms, but they were all petty bad.
Manager then made arrangements for my family to stay at another nearby Extended Stay motel.
After checking in to the second Extended Stay location, we found that all of our bedding was dirty with hair and what appeared to be ketchup, BBQ sauce or worse....
We were given a fresh batch of linen, but had to change it ourselves.
We were also given drinking cups that were not clean.
At least no roaches.
Don't stay at Extended Stay Birmingham!
Comment from Hotel Management
Dec 9, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.