Ratings based on 117 Verified Reviews

3.4 out of 5
65% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 27, 2016
Good hotel, I stay in this hotel all time because I comfortable there.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for making Extended Stay America - Birmingham - Perimeter Park South your home away from home. It’s a pleasure to read that we were able to meet your needs and expectations once again. I will share your compliments with my team, and we hope to welcome you back very soon. Sincerely, General Manager
2 out of 5
by A verified traveler from US

Awful experience

Posted Nov 2, 2016
Pros: The weekend front desk lady was so good and polite to us. She asked us about our night and we told her our experience and she looked and for a write u
Cons: Everything was bad. Need more cable stations too.
Location: Location was Hwy 280. Its in a great location. So much to do and great restaurants to eat at.
when arriving to get settled in our room we had roaches, the air conditioner didnt work, the doorknob was missing off the bathroom door. They gave us another room but it didnt have any blow dryer for hair, coffee pot, radio/clock, shampoo, etc. t was awful. The carpet was smelling and nasty. I promised myself that I would never go back. This was the only thing i could get due to Classic weekend. Never ever again. I heard they were updating the hotels but my Lord!!!
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. Thank you for your kind comments regarding our staff, they strive to make every guests' stay a great one, but unfortunately we did not get it right during your stay with us. We do hope that you will give us a try again in the future so that we may show you the level of hospitality that you expect from our hotel. General Manager
1 out of 5
by A verified traveler from Gadsden

Very close to shopping and resturants

Posted Sep 26, 2016
Pros: Nothing this time
I booked a room (King non smoking) and charged it to my credit card. When I arrive at the Hotel the Clerk tells me that the manager forgot to update the rooms and that he had no king or queen beds available. I had no choice but to sleep in a double bed room. When I went to me room (267) I was very disappointed. The tile floor in the kitchenette area and bathroom was so DIRTY I had to leave my shoes on or put a towel on the floor to walk on. Also the counter tops were sticky. I have stayed at Extended Stay several times but will most likely not stay there again. I feel I should be compensated for the difference in the Double v/s king room and PLEASE say something to the people who clean the rooms.
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Allan, Thank you for providing your feedback. We apologize the suite type you requested was not available upon arrival. At times we have guests extend their stay unexpectedly and this does cause an impact on our arriving guests. Our housekeeping team has received a copy of your feedback. Continuous improvements is needed in this area and we work hard daily to meet our companies high standards to ensure our guests satisfaction. We will continue to get better and hope you will stay with us again the next time you are in our area. Thank you General Manager
2 out of 5
by A verified traveler

Good place

Posted Jul 23, 2016
I stay in this hotel about a month, I can tell everything here not bad, but the room cleanliness is very bad because during I'm staying Until now no one clean my room just one time..
Comment from Hotel Management
Jul 24, 2016 by Manager, Hotel Management
I thank you for your feedback about your stay at our hotel. I cannot apologize enough for the poor service you received. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your candid feedback. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham, AL

Nice overnight Hotel

Posted Jul 18, 2016
The hotel is in a nice area. You have a mall and plenty of restaurants to choose.
Comment from Hotel Management
Jul 19, 2016 by General Manager, Hotel Management
Thank you for writing a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America - Birmingham - Perimeter Park South appreciate your business and look forward to seeing you again soon. Have a great day! Sincerely, General Manager
3 out of 5
by A verified traveler

You get what you pay for...

Posted Jul 15, 2016
Staff was great, the place looks nice...on the outside. The room was outdated, terribly. Worst cabinets I've ever seen. Faucet was leaky. Bathroom was a nightmare. Hairs everywhere. I'll never stay here again.
Comment from Hotel Management
Jul 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. We are glad that you liked our courteous associates who took great care of you. However, we are sorry for the issues you had with your room and the inconvenience it might have caused. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
2 out of 5
by A verified traveler from birmingham, al

Okay for the price but would not stay again

Posted Apr 19, 2016
After our cooled caught fire, thus was the first hotel my husband and I stayed it. It had decent reviews so we thought we'd try it. The air in the room would only turn on around every hour and a half so it was super hot. Also, we got a handicap shower, not that that was too much of a issue but when you turned the water on it went everywhere! So they gave us another room just to take a shower in (which had roaches all in the trash can). The beds were pretty hard also. For 1 night on such short notice of just finding a place to stay for cheap it was fine but I would not recommend or stay again
Comment from Hotel Management
Apr 23, 2016 by Hotel Manger, Hotel Management
Thank you for reviewing your recent stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We apologize for the shower spray and are happy we could offer an alternate solution for you. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us and we would love the opportunity to serve you again.
1 out of 5
by A verified traveler

Wait until they renovate

Posted Mar 12, 2016
Pros: The lady at front desk was very nice.
Cons: Everything
Location: Gyms, bars and restaurants nearby.
No dishes or silverware in kitchen. Room smelled like smoke even though non-smoking room. Bed is stiff but they offer 3 different types of pillows. Not impressed was looking for a nice relaxing room but I felt gross.
Comment from Hotel Management
Mar 16, 2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that you did not have a comfortable stay. Please accept my apology. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2 out of 5
by A verified traveler from Atlanta, GA

Not so nice but great location

Posted Feb 11, 2016
Pros: Perfect location to interstate and shopping malls.
Cons: Customer Service at front desk. Housekeeping should do a better job of cleaning and disinfecting the room.
Location: Lots of shopping and dinning areas.
I have stayed here before and the room was much better. The level of service at the front desk was equal to being greeted by a rock. The room smelled and the front desk offered nothing to correct the problem. The front desk clerk knew nothing about nothing. The room reserved was not ready upon arrival and nothing was offered to correct the inconvenience that was cause. The front desk clerk could care less. When asked what would be done since the room was not ready, she replied nothing and we short staff. Please explain how is this my problem.
2 out of 5
Recommended
for Everyone
by A verified traveler from huntsville

Nice hotel close to downtown and the summit

Posted Feb 4, 2016
Close to downtown and shopping at the summit . Would reccomend if you are looking for a great deal , and really don't want to spend $200/ night.