Posted Jul 25, 2016 on Hotels
After driving for hours my family and I were exhausted. We just wanted to sleep. The property at first glance was very nice. Upon entering the room, it was a bit dirty. The stove had not been cleaned. Dropping of old food. I purchased some cleaning materials, because my sons were tired and didn't want to leave. I saw three roaches. I killed them, mopped the floor and freshened up the kitchen and bathroom. That was good enough for my children. That is until I saw a small snake's head poking out of a crevice near the trash containers. I tried to call the office, but I didn't get an answer. The next morning I changed rooms. I took photos that I will forwarding to the health department to follow up on serious health code violations.
Comment from Hotel Management
by General Manager, Hotel Management
Please accept our apologies for not meeting our standards of cleanliness or yours in your guest suite. We have regular pest control treatments and when made aware of a situation we treat as needed. We are pleased we were able to move you to a more suitable suite and you and your family were able to enjoy the rest of your stay. We can absolutely be better with our cleanliness and our housekeeping team has modified their daily checklists and inspection process. Thank you for staying with us and we invite you to stay with us again soon.