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Reviews of Fairfield Inn & Suites by Marriott Bessemer

2.5 out of 5
Fairfield Inn & Suites by Marriott Bessemer
4980 Academy Court, Bessemer, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 211 out of 409 reviews" "
Rating 8 - Good. 127 out of 409 reviews" "
Rating 6 - Okay. 43 out of 409 reviews" "
Rating 4 - Poor. 18 out of 409 reviews" "
Rating 2 - Terrible. 10 out of 409 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmetri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here whenever I'm in town. Great staff and accommodations and the renovations are first rate.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy friendly check in. Rooms are updated and clean.
Stayed 1 night in Mar 2024
Response from Jamie on Mar 13, 2024
We are glad you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Dmetri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ZHW on Apr 4, 2024
Thank you for staying at Fairfield located in Bessemer, AL!

10/10 Excellent

Arthur

Liked: Staff & service, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024
Response from ZHW on Apr 4, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your experience with us. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back again soon!

2/10 Terrible

Steven

Traveled with family
Disliked: Staff & service, property conditions & facilities
First, clerk did not know if they had a laundry. I said it’s on your website and was why we chose this place. She finds it but machine will not work. We are on roadtrip and this is night planned for this. She said we have to wait until manager comes in at 8:30. There is no way we can do laundry in the morning. We expect full refund.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JACKELINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We passed by for work and stayed 5days. The property is under construction. They started after 10am and the noise wasn't as bad. Due to this there is no pool or hot breakfast. They give you a bag filled with a fruit, breakfast sandwich to heat in your microwave, a muffin and granola bar. Not to bad but they don't tell you this at check in. So if you go and want a hot breakfast (like they advertise) don't go. Other then that the room was clean the staff were nice. Would stay again
Stayed 4 nights in Nov 2023
Response from ZHW on Dec 18, 2023
Thank you for providing valuable insights into your recent stay at our Fairfield property in Bessemer, AL! We appreciate your detailed feedback.It's fantastic to hear that despite the ongoing construction, you found the room clean, and the staff accommodating and friendly. Your input about the modified breakfast service is noted. We apologize for any inconvenience caused by the changes, and we'll work on ensuring that guests are better informed at check-in.We hope to have the pleasure of welcoming you back in the future, once the construction is complete, to provide you with the full and exceptional experience we strive to offer. If you have any further comments or if there's anything else you'd like to share, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ZHW on Dec 18, 2023
Thank you for awarding us a 5-star rating! We're delighted to see that your experience was up to your expectations. If there's anything specific you loved about your stay or if you have any suggestions for improvement, feel free to share. We look forward to the opportunity to host you again in the future!

8/10 Good

Donald

Traveled with family
Liked: Staff & service
Like staff would have liked to get in room earlier nice when construction over made view bad shower curtain dirty staff and made stay better very nice
Stayed 2 nights in Nov 2023
Response from ZHW on Dec 18, 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments about the staff and note your concerns about the construction, room view, and the shower curtain. We apologize for any inconvenience caused.We understand that an early check-in can enhance the guest experience, and we'll do our best to accommodate such requests in the future. Additionally, we'll address the issues you mentioned to ensure a better stay for future guests.We hope to have the opportunity to welcome you again when the construction is complete, providing an even more enjoyable stay. If you have any further comments or suggestions, please feel free to share.

2/10 Terrible

Theresa

Stayed 1 night in Nov 2023
Response from ZHW on Dec 18, 2023
We appreciate your feedback, and we regret that your experience fell short of your expectations. If there's anything specific you would like to share about your stay or if there's an aspect that we could improve upon, please feel free to provide additional details. Your input is valuable to us as we strive to enhance the guest experience. Thank you.

2/10 Terrible

Vernon

Did not have room for us
Stayed 1 night in Nov 2023
Response from ZHW on Dec 18, 2023
We appreciate your feedback, and we regret that your experience fell short of your expectations. If there's anything specific you would like to share about your stay or if there's an aspect that we could improve upon, please feel free to provide additional details. Your input is valuable to us as we strive to enhance the guest experience. Thank you.

8/10 Good

sofrichard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ZHW on Dec 18, 2023
Thank you for taking the time to leave a rating. We appreciate your choice to stay with us. If there's anything specific you'd like to share or if there's any way we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back.

6/10 Okay

Raquel

Stayed 1 night in Nov 2023
Response from ZHW on Dec 18, 2023
Thank you for taking the time to leave a rating. We appreciate your choice to stay with us. If there's anything specific you'd like to share or if there's any way we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

8/10 Good

Rodney

Traveled with family
Liked: Amenities, property conditions & facilities
Under construction
Stayed 2 nights in Oct 2023
Response from ZHW on Oct 30, 2023
We're thrilled to let you know that our hotel is currently undergoing an extensive renovation. We are committed to providing our guests with an even more comfortable and updated experience. This includes not only refreshing our rooms but also enhancing the overall quality of your stay. Thank you for choosing to stay with us, and we hope to welcome you back once our renovations are complete. We believe you'll be pleasantly surprised by the improvements we're making.

6/10 Okay

Calvin, Lafayette

Traveled with partner
Liked: Staff & service
While paying nearly $300 for a one night stay, cabel tv did not even support ESPN.
Stayed 1 night in Oct 2023
Response from ZHW on Oct 30, 2023
Thank you for your understanding. We constantly evaluate our offerings, including channel options, to provide the best value to all our guests. Your input is important and will be considered in our ongoing assessments. If you have any other questions or concerns, please don't hesitate to reach out.

8/10 Good

joe

Stayed 1 night in Oct 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean, breakfast was excellent
Stayed 1 night in Oct 2023
Response from ZHW on Oct 31, 2023
Thank you for choosing Fairfield Inn & Suites Bessemer for your recent stay, and for taking the time to share your positive feedback with us.We're delighted to hear that you found our hotel to be very nice and clean. Maintaining a clean and comfortable environment is a top priority for us, and it's wonderful to know that you had a great experience in this regard. We're also thrilled to hear that you enjoyed our breakfast offerings. Providing a delicious start to the day is important to us, and it's fantastic to hear that you found it excellent.Our team strives to provide exceptional service and create a welcoming atmosphere for all our guests, and your kind words are truly appreciated. We look forward to welcoming you back to our hotel on your next visit to the area.Once again, thank you for your feedback, and for choosing Fairfield Inn & Suites Bessemer.

8/10 Good

Robert Hughes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

10/10 Excellent

Don, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy staying at Fairfield Inn. Clean and the rooms are the right size and furnished just right.
Stayed 1 night in Oct 2023
Response from ZHW on Oct 31, 2023
Thank you for your loyal patronage and for sharing your positive experience with us here at Fairfield Inn.It's fantastic to hear that you always enjoy staying with us. Providing clean and comfortable accommodations is a top priority, and we're delighted that you find our rooms just the right size and furnished to your liking. Your satisfaction is what we strive for, and we're thrilled to know we're hitting the mark.Our team looks forward to providing you with another enjoyable stay during your next visit. If you ever have any specific requests or need assistance with anything, please don't hesitate to reach out. Your comfort and satisfaction are of the utmost importance to us.Once again, thank you for your kind words, and we can't wait to welcome you back to Fairfield Inn on your next trip.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the service was wonderful and the breakfast was really good also.
Stayed 1 night in Sep 2023
Response from ZHW on Oct 31, 2023
We greatly appreciate your positive feedback about your recent stay with us at Fairfield Inn.It's fantastic to hear that you had a great experience. Our team is dedicated to providing top-notch service, and it's wonderful to know that you found our service to be exceptional. Additionally, we're delighted that you enjoyed our breakfast offerings. Starting your day with a good meal is important, and we're glad you found our breakfast really good.Your comfort and satisfaction are paramount to us, and we're here to make your stay as enjoyable as possible. If you have any special requests or if there's anything more we can do to enhance your future visits, please let us know.Thank you for choosing Fairfield Inn, and we look forward to hosting you again during your next trip. Please don't hesitate to reach out if you have any questions or need assistance in the future.

8/10 Good

Cheryl

Stayed 1 night in Sep 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay !
Stayed 1 night in Aug 2023
Response from ZHW on Oct 30, 2023
Thank you for staying at Fairfield Inn & Suites - Bessemer, AL. We hope to welcome you back soon!

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was enjoyable however our tv did not work.
Stayed 1 night in Aug 2023

10/10 Excellent

Derrell

Stayed 1 night in Aug 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The refrigerator and air did not work. The pictures on their website is not how it looks. We did not stay and requested a refund. The lady at the front desk was very nice about everything
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Hello Jennifer,I apologize that your stay was not up to our standards. This was a isolated incident and I have shared your review with the staff leadership team to prevent this from occurring in the future.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again.
Stayed 1 night in Jul 2023

8/10 Good

carol

Liked: Cleanliness, staff & service
Overall nice but the ac didn’t work well.
Stayed 1 night in Jul 2023

10/10 Excellent

Karl

Traveled with family
It was well located close to our route.
Stayed 1 night in Jul 2023
Response from Ebony Brown Assistant General Manager on Jul 17, 2023
On behalf of the entire hotel team, I want to thank you for sharing about Positive Experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

kiran

Liked: Cleanliness, staff & service
Average stay overall.
Stayed 1 night in Jul 2023
Response from Ebony Brown Assistant General Manager on Jul 17, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your guest experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Ebony Brown Front Desk Agent on Jul 10, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amy

Stayed 1 night in Jul 2023
Response from Ebony Brown Front Desk Agent on Jul 10, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service
This property was very clean and the front desk staff was very nice. The beds were comfortable and the room had no bad odors. The breakfast was good. The pool was WAY too cold and we could not enjoy the 5 minutes we stood in it to our knees.
Response from Ebony Brown Front Desk Agent on Jul 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing; however, I was not happy about not getting the type of room I paid for. I actually paid for two beds not a king bed and let out bed, which was less than comfortable.
Stayed 2 nights in Jun 2023
Response from ZHW on Jun 19, 2023
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and their amazing service. However, we are sorry to hear about the issue you encountered with your room allocation.We apologize for any inconvenience caused by not receiving the type of room you had originally booked. We understand that having the right bedding arrangement is important for a comfortable stay, and we regret that we were unable to meet your expectations in this regard.We strive to fulfill all room requests to the best of our ability, but sometimes unforeseen circumstances can result in room availability changes. Please know that your comments will be shared with our team as we continuously work to improve our service and prevent similar occurrences in the future.Should you have any further concerns or if there is anything else we can do to address your experience, please do not hesitate to reach out to our front desk. We value your feedback and appreciate your understanding.We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything good but pillows they need to be better, they are small
Stayed 1 night in Jun 2023
Response from ZHW on Jun 19, 2023
Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that overall, you had a good experience during your stay.We appreciate your feedback regarding the pillows. We understand that a comfortable sleep is essential, and we apologize if the size of the pillows did not meet your expectations. Your comments will be shared with our team as we continuously strive to improve our guests' comfort and satisfaction.We value your feedback, and it helps us identify areas where we can make enhancements. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you for choosing our hotel, and we look forward to serving you again.

10/10 Excellent

Rod

Stayed 1 night in Jun 2023
Response from Ebony Brown Front Desk Agent on Jul 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Matthew

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jun 2023
Response from ZHW on Jun 19, 2023
Thank you for taking the time to provide us with your feedback and for choosing our hotel for your stay. We appreciate your rating and would like to apologize if we fell short of meeting your expectations.We value all guest feedback as it helps us identify areas for improvement. If you have any specific concerns or suggestions regarding your experience, we would be grateful to hear them. Your feedback allows us to make necessary adjustments to enhance the quality of our services.We hope to have the opportunity to welcome you back in the future, and we assure you that we will do our best to ensure a more satisfactory experience.Thank you again for your feedback, and we appreciate your patronage

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good, overall. I found the bed pillows too soft...no support. The restaurants around the hotel were awful, even though they are all major brands.
Stayed 4 nights in Jun 2023
Response from Front Desk Agent on Jun 28, 2023
Thank you for sharing your feedback regarding your recent stay. However, we sincerely apologize for the shortcomings you experienced during your stay. It is our goal to provide a comfortable and enjoyable experience for our guests, and we regret that we fell short in meeting your expectations. Regarding the bed pillows, we understand that individual preferences vary, and we apologize if the pillows provided did not meet your personal comfort needs. We will take your feedback into consideration to improve our pillow options and provide a more comfortable sleep experience for our guests.We value your feedback, and it will assist us in making the necessary improvements to enhance the overall guest experience. We hope that you will give us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2023
Response from Front Desk Agent on Jun 19, 2023
Thanks, Jeremy for your review, we are thrilled that you had a great stay, See you soon!

10/10 Excellent

DAVID

Stayed 1 night in Jun 2023
Response from Front Desk Agent on Jun 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Gabrey

Disliked: Staff & service
Front desk told me her family problems which was weird. Overall wish I had stayed elsewhere.
Stayed 1 night in May 2023
Response from Front Desk Agent on Jun 28, 2023
Thank you for choosing to stay with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was easy to get to off interstate and was very quiet and clean. Beds were comfortable and staff was friendly.
Stayed 1 night in Jun 2023
Response from ZHW on Jun 5, 2023
Thank you for choosing Fairfield Inn & Suites in Bessemer, AL and for sharing your feedback about your recent stay. We are glad to know that our property's location, right off the interstate, made it convenient for you to reach us. We understand the importance of a peaceful and clean environment, and we are thrilled that our hotel met your expectations in this regard.It brings us great joy to hear that you found our beds comfortable and our staff friendly. We strive to provide exceptional service and ensure that our guests feel welcome and well taken care of throughout their stay.Thank you for your kind words and for recognizing our efforts. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another outstanding stay in the future.

8/10 Good

Allie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from ZHW on Jun 5, 2023
Thank you for choosing Fairfield Inn and Suites in Bessemer, AL. and rating your stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn a 5-star rating from you next time, please let us know. We value your input and hope to welcome you back for an even better stay in the future.

4/10 Poor

Stephanie

Stayed 1 night in May 2023
Response from Hotel Manager on May 22, 2023
I apologize for any inconveniences during your recent stay. We appreciate your feedback and will share your experience with the staff to prevent this issue from occurring in the future.

4/10 Poor

Jade

Stayed 1 night in May 2023
Response from ZHW on Jun 5, 2023
Thank you for choosing our hotel and for sharing your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest rating of 2 out of 5.We would like to understand more about the specific issues you encountered during your stay in order to address them effectively. If you would be willing to share additional details or concerns, it would greatly assist us in identifying areas for improvement and ensuring that future guests do not experience the same issues.Again, thank you for staying at our hotel and we hope that you will give us another opportunity in the future to provide you with the exceptional experience that you deserve.

10/10 Excellent

Godiva

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from ZHW on Jun 5, 2023
Thank you for staying at Fairfield Inn & Suites in Bessemer, AL. and for giving us a perfect rating of 10 out of 10! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience during your stay.Your rating is a true testament to our commitment to providing exceptional service and creating memorable experiences for our guests. We are delighted that we met and exceeded your expectations.We value your choice in staying with us and hope to have the pleasure of welcoming you back in the future for another outstanding stay. Should you have any specific preferences or requests for your next visit, please do not hesitate to reach out to our team.Once again, thank you for choosing our hotel. We look forward to serving you again soon.