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Reviews of Hampton Inn Birmingham-Colonnade 280

2.5 out of 5
Hampton Inn Birmingham-Colonnade 280
3400 Colonnade Pkwy, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 829 reviews" "
Rating 8 - Good. 226 out of 829 reviews" "
Rating 6 - Okay. 104 out of 829 reviews" "
Rating 4 - Poor. 79 out of 829 reviews" "
Rating 2 - Terrible. 68 out of 829 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Davis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chuck

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were ok. Clean. There were multiple events in Birmingham. Facility was full which led to some delays in checking in. The staff was great, helpful and courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stag was super friendly. The hotel is a little dated but clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

6/10 Okay

Ann, Birmingham

Disliked: Cleanliness
Age of property and room visible.
Stayed 1 night in Mar 2024

4/10 Poor

Randal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was great. When I asked for a luggage carrier I was told I could get one on the 4th floor, not let me get you one. As we were checking out, my wife asked if there was another restroom that she could use,the woman with the tattoo on her neck didn't look up and just said no. I don't see how you command the rates that you do. It's not a 3 star hotel, but more like a 2 star. I won't be staying in a Hampton inn again.
Stayed 2 nights in Feb 2024

10/10 Excellent

terri

Stayed 2 nights in Feb 2024

8/10 Good

Shemeka

Traveled with partner
Liked: Staff & service, amenities
Ladybug 🐞 infestation. Uncomfortable bed.
Stayed 1 night in Jan 2024
Response from Adriana Brunson on Feb 26, 2024
Thanks for your feedback. We take these types of comments very seriously. We will do our best to correct the issue.

8/10 Good

Kathleen

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service
The bathroom faucet pipe leaked profusely when in use. Dispensers for shampoo and shower gel empty on shower wall. Handle to shower door broken. Was it vacuumed?
Stayed 1 night in Jan 2024
Response from Adriana Brunson on Feb 26, 2024
Thanks for your feedback. We sincerely apologize for the inconvenience. We will take your feedback as a training opportunity and hopefully create a better guest experience.

8/10 Good

Yalonda

Liked: Staff & service, amenities, property conditions & facilities
The location was great and the overall appearance was great. My only issue was after walking around in my black socks, there was an abundance of pet hair on the bottom of my socks. It appears the carpet had not been vacuumed thoroughly. There were food crumbs on the floor that were not mine. The desk chair had pet hair and crumbs on it as well. I would suggest getting a hand-held vacuum and possibly a more UPDATED carpet vacuum.
Stayed 2 nights in Jan 2024
Response from Adriana Brunson on Feb 26, 2024
Thanks so much for your feedback. We will most definitely do our best to use your comments as an opportunity to improve our overall guest experience. Thanks for staying with us and we hope to see you again.

6/10 Okay

THOMAS

Stayed 1 night in Jan 2024
Response from Adriana Brunson on Feb 26, 2024
It is our goal to always meet or exceed our guests expectations. Please choose our hotel at some time in the near future so that we have a chance to make to do so!

4/10 Poor

Corey

Disliked: Cleanliness, property conditions & facilities, room comfort
No door
No door on the bathroom and asked for another room and was told we couldn’t move. Spent 140.00 for a room and my wife and daughter were miserable because they couldn’t have any privacy. If it wasn’t so late ⏰ n the night we would’ve left but no power forced us to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenon

Stayed 1 night in Nov 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 Terrible

Precious

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This location isn’t clean. To be where it’s located you would think they would take better care of the hotel and give a good clean daily. The hall ways, the dusty bathrooms and nasty showers. I’m glad I only stayed 1 night. Most of the lights in the elevators was off. A lot of kids running down the hallway. The lobby was packed and extremely loud at 10pm/11pm and also the following morning. This was such an unpleasant experience.
Stayed 1 night in Nov 2023
Response from PMerritt on Nov 20, 2023
We are so sorry to hear that you did not enjoy your stay with us. Please know that your concerns have been acknowledged with the appropriate team leaders and we will act fast to correct.

8/10 Good

Lubia

Stayed 7 nights in Nov 2023

6/10 Okay

William

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were sports teams in town so teens were loud and running the halls. The staff was extremely helpful and kind.
Stayed 1 night in Nov 2023
Response from PMerritt on Nov 13, 2023
I am so sorry that the team in house was a disturbance to you. We are trying our best to make sure that any groups in house do not disturb our guests. Once again I most sincerely apologize.

10/10 Excellent

Amanda

Business traveler
Liked: Amenities
.
Stayed 2 nights in Nov 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. We hope that if you're in the Birmingham area again, you will come back to visit us.

2/10 Terrible

Joshua

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What the heck you guys?
No rooms available with 9 guests waiting in the lobby for a room. They apparently did not clean enough rooms for the night. After waiting 30 minutes, I booked at another hotel since nobody had gotten a room yet. So unprofessional and seriously poor planning and management.
Stayed 2 nights in Nov 2023
Response from PMerritt on Nov 13, 2023
I am so sorry that you had to wait on a room. We sincerely apologize for any inconvenience this may have caused you.

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Property conditions & facilities
Battery beeping all night in smoke alarm window shade does work in bedroom light poured in all night. Run down over priced
Stayed 2 nights in Nov 2023
Response from PMerritt on Nov 13, 2023
I would like to apologize for the inconveniences you experienced while staying here at our property. We are making the necessary changes to make our guests stay better.

4/10 Poor

RON

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was the second time this year I have stayed with you in Birmingham.the first was in Southside, this weekend when I arrived to my room, I found no wash cloths, less than 1/4 roll of tissue, and no hand soap, it took going to the front desk twice to get the tissue and cloth..these were the same experiences as I had in Southside.I find that this is just to many issues..I travel when I can and always stay in your facilities, but I'm rethinking your facilities.
Stayed 2 nights in Oct 2023
Response from PMerritt on Oct 30, 2023
I am so sorry to hear that you did not enjoy your stay with us. It is not our intention to have our guests not have the most memorable experiences here with us. It seems as though we may have missed the mark. The issues have been relayed to the appropriate departments and will be rectified as soon as possible. Once again, I apologize.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from PMerritt on Oct 30, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 Poor

Steven

Checked in at 6:30 at night and there were several people waiting on rooms because they had not been cleaned. Left and came back around 8:30
Stayed 1 night in Oct 2023
Response from PMerritt on Oct 30, 2023
I am so sorry to hear of the wait you had to go through before checking into your room. We are working to have this matter corrected as soon as possible.

10/10 Excellent

Cliff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stop off from Richmond Ky to Destin FL. Good place to spend the night and leave early after free breakfast
Stayed 1 night in Sep 2023
Response from PMerritt on Oct 30, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival room was not ready. After waiting the room we were assigned was not clean. They moved us to a second room where the bed linens appeared dirty. There was dust and spilled coffee on the desk. Unfortunately our experience with this hotel was not good at all.
Stayed 2 nights in Oct 2023
Response from PMerritt on Nov 1, 2023
I am so sorry to hear that your stay was not up to standard. Please know that your concerns have been addressed and we are making it our mission to not have any complaints from guests again. Once again, I do apologize.

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 Excellent

markle, Acworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Renovated since the last time I stayed here.
Stayed 1 night in Oct 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facility.
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants in the Bed
We had ants in our room and in our bed. I called the desk and they had “no rooms” (which was a lie / room directly across from us was empty) available to move us to but offered to bring us up a can of ant spray. We declined to sleep on sheets sprayed with ant spray. We were told that the supervisor would call us when she came in at 2:30 and would either refund us a portion of our bill ($481) or give us a voucher for a future stay with their brand. 5 days, 4 phone calls and NOTHING. I DO NOT RECOMMEND THIS HOTEL
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 13, 2023
We are so sorry to hear that you did not enjoy your stay with us. Please know that the ant problem has been addressed and we are trying our best to continue to stay on top of things.

10/10 Excellent

Donald, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 Terrible

Salud

Business traveler, Traveled with family
Did not have a room available
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 13, 2023
We apologize that we did not have the room for you to stay in for your visit.

10/10 Excellent

Maggie

Stayed 1 night in Sep 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
My room was nice and area was convenient.
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 Excellent

Kim

Stayed 2 nights in Apr 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

2/10 Terrible

Debbie

Traveled with family
Not satisfied
They did not have a room for me
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 22, 2023
I am so sorry to hear that we did not have a room for you during your stay. I will get with the necessary departments to figure out what the issue was. Please accept my most sincere apology.

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful and the location was optimal for our two night stay!
Stayed 1 night in Sep 2023
Response from PMerritt on Sep 7, 2023
We are so glad to hear that you enjoyed your stay here with us. We hope that if you are in the Birmingham area again, you will come back to visit.

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Gross experience
The first room i was given was never cleaned. The second room, one of the blankets was covered in some kind of red/purple fluid. They didnt update the key properly for the second room and gave me the key for the wrong number of nights. Despite it saying cleaning wouldnt enter, they tried to because they thought the room was empty. The front desk was more interested in the football game than customer service. The floors were stained with bleach marks all over. Tub/shower drain acted as if it were completely clogged.
Stayed 2 nights in Sep 2023
Response from PMerritt on Nov 22, 2023
We are so sorry to hear that you did not enjoy your stay with us. Please know we are working diligently to correct all of the issues you have stated. Please accept my most sincere apology.

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
To make a long story short, the rooms were not available when stated and had to change rooms twice due to cleaning issues. At 11am was told the room would be ready at 2-3pm. Arrived at 4, was told it would be 6-7pm at the earliest and no other rooms available. I was a little upset. After seeing the look on my face (no words needed), rooms started coming available. 1st room had food in the fridge, microwave and under the couch cushions. (Flattened McDonalds burrito in the wrapper - very nice) The bathroom sink had standing water in it. 2nd room bath tub had been painted over and the paint was flaking/peeling up. Not terrible but not giving my 10 month old a bath in that.(rooms were on 1st floor with tobacco smoke smell) 3rd room - (2nd floor) came available after the manager and 2 employees cleaned it in 10 minutes. It was spotless. The cleanliness doesnt bother me so much as the "no rooms available" and "it will be a few more hrs before its ready". The whole point of reserving a room ahead of time is so that it can be ready upon arrival. Not to mention how fast rooms came available and then how fast they cleaned one. (From check-in at 4 to arriving in final room was about 35 minutes tops) Hampton/Hilton have always been my go to hotels, Ive always been very pleased with them. This will make me question staying in one again. There were alot of maintenance things needing done. Broken stairway locks, side door did not lock, bleach spots on carpets, etc.
Stayed 1 night in Sep 2023
Response from Pmerritt on Nov 22, 2023
We are so sorry to hear that you did not enjoy your stay with us. Please accept my most sincere apology. We will work harder to correct the issues you have stated. We hope that you will give us another opportunity to make things right in the future.

8/10 Good

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

6/10 Okay

Sandeep

.
Stayed 1 night in Sep 2023
Response from PMerritt on Nov 22, 2023
We know that we could have done better with your stay. Please know that we are working diligently to improve for our guests. Thank you

10/10 Excellent

micheal

Stayed 3 nights in Aug 2023
Response from PMerritt on Nov 13, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Aug 2023
Response from PMerritt on Nov 22, 2023
We are so glad to hear that you enjoyed your stay with us. If you are ever in the Birmingham area again, we hope that you will come back to visit.

4/10 Poor

Kyle

Disliked: Cleanliness, property conditions & facilities
Floors were dirty. Pool was a green and brown mess. Toilet paper holders were broken off the public restroom wall. Has potential to be a nice place but needs serious maintenance and cleaning effort.
Stayed 4 nights in Jul 2023

6/10 Okay

Ben

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Air conditioning was inadequate and kept the room damp the entire time. The front desk wasn’t friendly at all. The shower door wouldn’t stay closed which flooded the floor in the bathroom. Just an overall disappointing stay for the price of the room. Oh and the pool was so nasty the boys couldn’t even swim.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
check in desk lady cared more about her smoke break and hanging with friends outside hotel, 1 of 2 towel racks broken, bathroom faucet didn't drain, bathroom faucet broke, shower spilled water into bathroom, pool wasn't ready, for $225/night not worth it
Stayed 1 night in Jul 2023

2/10 Terrible

Jacob

Stayed 1 night in Jun 2023