Ratings based on 357 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Left an article of clothing g that I needed in the bathroom. Called back 2 days later. Nothing has been turned in by cleaning staff and the person answering the phone was not helpful and seemed disgruntled that I had called. Not a good way to be treated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Pros: nice breakfast, free bottle water and always coffee
we were in town for a wedding in the Botanical Gardens. this was a great location for that or anything else in the mountain brook area
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to amenities

Posted Mar 29, 2017
Friendly staff and great breakfast. Walking distance to restaurant
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Great staff

Posted Mar 13, 2017
Super friendly. Would stay there again. Great location. Close to downtown.
3 out of 5
by A verified traveler from Knoxville, TN

Friendly staff but breakfast a joke

Posted Mar 13, 2017
Pros: Convenience to downtown.
Cons: Buffet, preparation for the guest arrival
Location: Only went downtown
Although the staff was friendly, I had to call twice to get the pillows and sheets for the sofa sleeper. They new I was going to need to use the sofa, sheets and pillow should have already been in the room. The continental breakfast was a joke. No milk, no cereal no bacon or sausage. No meat at all. Sad, should have stayed at another place. For the money, this place is over priced. Rooms are small,but clean, but I've stayed in nicer places for less money and better buffets.
5 out of 5
by Laurie

Convenient to Zoo / Hospitable and Clean

Posted Feb 21, 2017 on Hotels
The staff was incredibly nice. I had forgotten milk for the baby's bottle and the staff was kind enough to get some out of the kitchen for me so I wouldn't have to get back out. The breakfast was delicious!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
4 out of 5
by WILLIAM

This traveler left a rating score only Posted Feb 16, 2017 on Hotels
4 out of 5
by A verified traveler

Convenient for Biz

Posted Feb 8, 2017 on Hotels
Good. Shower had hair all on the wall. Other than that it was great!
5 out of 5
by Jordan

Great

Posted Feb 2, 2017 on Hotels
Great