Nice staff, easy check-in service. The room was okay, but expected more for a four-star hotel. Very dated especially in corridors, also found a fake eyelash on the floor of the room, sign that the room wasn't cleaned thoroughly or attentively. Various things in bathroom could have been restocked like pad bags, tissues, lotions etc. Heating reading reviews is a common issue to get working efficiently but once we got it working it was okay. Room service HORRENDOUS do not recommend. Overpriced and underwhelming, the equivalent of pub food. £19 for Vegan Fish & Chips is a ripoff. My boyfriend's food was raw. Thankfully lovely staff removed the charge of the food from bill. But for a four-star hotel we expected a lot better. Spa facilities are not included and require an extra charge for a four-star hotel do not find acceptable. Even if they are separate companies that needs to be signposted better. 90mins for £10 for use of facilities is a bit meh. Also, the spa facilities require as much refurbishment as everywhere else in the hotel. For roughly £400 for three nights, we expected at least a robe in the room. Not worth the price tag. The king-size bed was at least comfortable. We also feel accessing information regarding room service and other amenities needs to be more accessible in the room as well. Overall I would rate this hotel three stars and it is only because of the name of the hotel it gets away with such overpricing. Convenient location but an underwhelming stay.