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Reviews of DoubleTree by Hilton Birmingham Perimeter Park

4 out of 5
DoubleTree by Hilton Birmingham Perimeter Park
8 Perimeter Park South, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1016 reviews" "
Rating 8 - Good. 212 out of 1016 reviews" "
Rating 6 - Okay. 89 out of 1016 reviews" "
Rating 4 - Poor. 52 out of 1016 reviews" "
Rating 2 - Terrible. 49 out of 1016 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jalen

Stayed 1 night in Dec 2023
Response from Owner on Mar 27, 2024
Jalen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Sherrita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for a short weekend to visit family
Stayed 3 nights in Mar 2024
Response from Owner on Mar 27, 2024
Sherrita, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Rakeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like about the property was the rooms were very clean, the property was in a convenient area and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Rakeen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Stacey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 27, 2024
Stacey, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Krystina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Lots of options close by. Very busy hotel.
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

James Cody

Traveled with family
Liked: Cleanliness, property conditions & facilities
Response from Owner on Mar 25, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

roxana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We are big fans of Double Tree but the Bar/Restaurant staff at this location really let us down. During a road trip my husband arrived at about 9pm and made it a point to go down to the restaurant/bar before 10pm to grab dinner and a drink. The bartender told him it was last call after serving him one drink at 9:45, then proceeded to tell another patron that the bar closed at 11pm. He was told the restaurant was already closed so he was disappointed not to be able to have dinner. Moments later he heard the bartender and restaurant staff talking saying since it was slow they decided to close early, bragging on how they called the shots around there and could close anytime they wanted. This hotel was purposefully booked because of the restaurant and bar staying open late so it was frustrating to find out service was cut short by what seemed to be employees wanting to leave early.
Stayed 1 night in Mar 2024
Response from Owner on Mar 19, 2024
Roxana, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Macy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was polite.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 19, 2024
Macy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, property conditions & facilities
~ great for a nice stay away
Stayed 1 night in Mar 2024
Response from hotel managment on Mar 16, 2024
Thank you for your review. Hope you come back and stay with us again.

6/10 Okay

Nichole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Restaurant closed, AC in exercise room not working.
Stayed 1 night in Mar 2024
Response from Owner on Mar 12, 2024
Nichole, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Twanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and helpful staff. The breakfast is not appealing.
Stayed 3 nights in Feb 2024
Response from Owner on Mar 4, 2024
Twanette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. There were a lot of people checking in at once, but they remained patient & helpful. There was a soccer tournament going on so lots of kids were staying in the hotel. Our room was right off the elevator so it was noisy, but overall it was a good stay.
Stayed 1 night in Feb 2024
Response from Owner on Feb 28, 2024
Kelli, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Taveta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and hotel rooms were clean. Great location to shopping and restaurants.
Stayed 1 night in Jan 2024
Response from Owner on Feb 26, 2024
Taveta, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Jerahmeel

Traveled with family
Liked: Cleanliness, amenities
Having to pay for breakfast was a surprise. I was unable to check in any early when I called the day before. The CSR said it probably wouldn't happen anyway.
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
Jerahmeel, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Lav

The hotel is located in a good/convenient area. The lobby area of the hotel was nice, however, the room cleanliness could be improved. I switched rooms because the first one had a musty smell. The room I was moved to also has that same smell but not as strong. My room door would not completely close on its own in neither room. And I noticed several other rooms like that as well. You shouldn’t have to pull and push for your to completely shut. Also, in 2024 the tvs should have streaming capabilities, cable only no longer suffices.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 26, 2024
Lav, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from hotel managment on Feb 25, 2024
Thank you for you review

2/10 Terrible

Jada

Stayed 1 night in Feb 2024
Response from Owner on Mar 21, 2024
Thank you for taking the time to review us, Jada. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and bar area is modern and comfortable. Very reasonable price for the quality. Like that you can order food, as well.
Stayed 2 nights in Dec 2023
Response from hotel managment on Feb 13, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Janeka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great staff!
Stayed 1 night in Feb 2024
Response from Owner on Feb 14, 2024
Janeka, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from hotel managment on Feb 13, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1am and we were checked in very fast. The room was clean and comfortable. We stopped here after driving for 9hrs and we were so happy the beds were so comfy !!
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. We did have issues with the toliet flushing and the facuet was loose. We didnt have enough towels either. Beds were comfortable and hotel was safe and clean.
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Brett, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Very nice hotel and staff
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Frank, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Shania

Stayed 1 night in Feb 2024
Response from hotel management on Mar 20, 2024
Thank you for your review. Hope you come back and stay with us again.

6/10 Okay

Larry, Jacksonville

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room wasn't ready. No water the next morning. Couldn't bathe
Stayed 1 night in Feb 2024
Response from Owner on Feb 6, 2024
Larry, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 6, 2024
Thank you for taking the time to review us, Amanda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Davis was great. No water on Sunday
Stayed 2 nights in Feb 2024
Response from Owner on Feb 5, 2024
Joan, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from hotel managment on Feb 4, 2024
Thank you for your review. Hope you come back and stay with us again.

8/10 Good

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff are polite and helpful The environment is clean and safe will return again
Stayed 4 nights in Jan 2024
Response from hotel managment on Feb 4, 2024
Thank you for your review. Hope you come back and stay with us again.

10/10 Excellent

Gregory

Stayed 2 nights in Jan 2024
Response from hotel management on Mar 20, 2024
Thank you for your review. Hope you come back and stay with us again.

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was right off the highway and restaurants were nearby.
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Yolanda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Great place to stay; bartender the best
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Jeremy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Thiry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located and clean. I liked that there was a bar with full service kitchen. For the most part, it was quiet, except for our last day, there was a lot of banging in the morning.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 23, 2024
Thiry, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Enjoyed the stay. Just some furnishings were rusted/eroded needed replacing.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 23, 2024
Tina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Zuri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on Jan 23, 2024
Zuri. we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Biliesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a 1-night stay. The room was clean, the bed was comfy and the cookies were warm. Can’t complain.
Stayed 1 night in Jan 2024
Response from Owner on Jan 22, 2024
Biliesha, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

AG

Stayed 2 nights in Jan 2024
Response from Owner on Feb 12, 2024
AG, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 19, 2024
Sandra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

cithrah henderson, Joshua

Stayed 3 nights in Jan 2024
Response from Owner on Jan 17, 2024
Cithrah, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

satonia

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Owner on Jan 16, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Sharion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on Jan 15, 2024
Sharion, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Kieu-ngan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient to market and many restaurants.
Stayed 1 night in Jan 2024
Response from hotel managment on Jan 13, 2024
Thank you for your review.

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender was great. Food was good Salad with chicken breast Room was clean & nice. Great overall experience
Stayed 1 night in Jan 2024
Response from hotel managment on Jan 13, 2024
Thank you for your review.

4/10 Poor

MANDI

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
The television was not working and the toilet did not flush. Thank goodness we were only there for a few hours to sleep!
Stayed 2 nights in Jan 2024
Response from Owner on Jan 10, 2024
Thank you for taking the time to review us, Mandi. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on Jan 10, 2024
Elizabeth, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

DESHANNA

Stayed 2 nights in Jan 2024
Response from hotel managment on Jan 30, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Julia

Stayed 1 night in Jan 2024
Response from Owner on Jan 10, 2024
Julia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Owner on Jan 10, 2024
Dewayne, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

debra

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel charged my card Three times and had to call was told charges would come off still not off now being told to be patient I?have to wait 3 to 5 days to get my money refunded just ridiculous rooms were clean put have a weird odor Dirty sheets and garbage were in the hallway when we checked in and still there when we checked out
Stayed 1 night in Dec 2023
Response from Owner on Jan 8, 2024
Thank you for taking the time to review us, Debra. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Kay

Stayed 1 night in Dec 2023
Response from hotel managment on Jan 6, 2024
Thank you for your review. Hope you come and stay with us again.