Ratings based on 591 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great simple stay

Posted Apr 9, 2018
Overall a great experience! Perfect for our weekend dance competition get away!
Comment from Hotel Management
Apr 9, 2018 by manager, Hotel Management
Thank you for providing this review of your recent stay. I am glad you enjoyed your weekend getaway here and look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2018
The bed could be more comfortable. I feel like the bests are of low quality; I woke up hurting.
Comment from Hotel Management
Apr 9, 2018 by Manager, Hotel Management
Thank you for providing this review of your stay with us. I am sorry to hear that you were not comfortable during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2018
Nice hotel, comfortable room, wish they offered continental breakfast but still a great hotel.
Comment from Hotel Management
Apr 1, 2018 by Patricia Russell Assistant General Manager, Hotel Management
Thank you for your review and feedback. We are glad to hear that the hotel was to your liking. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Mar 18, 2018
This hotel is close to the Statue of Liberty and in a very nice area. Our room was clean. The bed and pillow were perfect. The hot tub was not working big disappointment. Would definitely go back again.
Comment from Hotel Management
Mar 30, 2018 by Patricia Russell Assistant General Manager, Hotel Management
Thank you for your feedback. We do apologize that our hot tub was at the time out of order. We do hope that you will look to staying with again in the future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 15, 2018
Located in a nice wooded area, hotel is quiet and convenient to highway, office park and several restaurants.
Comment from Hotel Management
Mar 30, 2018 by Patricia Russell Assistant General Manager, Hotel Management
Thank you for your feedback. We are glad that you enjoyed our hotel and its location. We look forward to seeing you in the near future. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Very Nice Hotel

Posted Feb 15, 2018
Pros: Location, atmosphere, room, and staff.
Location: Situated in a pretty area close to may attractions.
This is a very nice hotel conveniently located to a lot of Birmingham attractions. The area is beautiful. The hotel staff were friendly and helpful. I will stake here again.
Comment from Hotel Management
Mar 30, 2018 by Patricia Russell Assistant General Manager, Hotel Management
Thank you for you review. We are very pleased to hear that you enjoyed your stay at our hotel. We look forward to seeing you again soon. Thank you.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jan 19, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Patricia, Hotel Management
Thank you for the review. I am glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from MS

Great location for various Birmingham activities.

Posted Jan 18, 2018 on Orbitz
Stayed for business and a winter storm forced most of the city to shut down. Staff was able to adjust my reservations and were great to work with.
Comment from Hotel Management
Jan 22, 2018 by Patricia, Hotel Management
I am happy to hear you enjoyed your stay with us, even with the winter weather going on. I look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, Al

Off the beaten path

Posted Jan 15, 2018
We rented this hotel for one night. Wanted a comfortable place to watch the Vikings game. This place had a bar & an in house restaurant which worked out perfectly for us! The food was very good & totally convenient so we didn’t have to run out for dinner. I like an in house bar for a quick nightcap. Room was very comfortable but noticed over the years staying at different hotels that if the lobby is over the top spacious & showy the rooms are more low key & understated. So true in this case, which is neither here nor there. Also had a great clean & inviting lobby dining area, free coffee & free daily newspaper.
Comment from Hotel Management
Jan 16, 2018 by Manager, Hotel Management
Thank you for providing this review of your stay. I am so glad you enjoyed watching the game with us and the on site restaurant and bar. We look forward to welcoming you back soon.
2 out of 5
by A verified traveler from Mississippi

Nice hotel, but it needs to be updated

Posted Jan 5, 2018
We asked for an extra blanket and were told to pick one up at the front desk. Apparently, we got the last blanket and didn’t want to use it after unfolding it. Also, we were locked out of the room because the key wouldn’t work. A staff member stated the battery in the lock was dead and the person with the master key was not available. It took an hour and thirty minutes to get back into the room. We were given 4 breakfast vouchers for the inconvenience.
Comment from Hotel Management
Jan 9, 2018 by Manager, Hotel Management
I am very sorry about the issues you encountered during your stay. I will be addressing these issues with our staff to make sure these problems do not arise again. I hope you will consider giving us a second chance.