Disappointing, but not terrible
Posted Aug 1, 2016
We opted to spend a little more and stay at the Hilton for my sister's graduation from UAB in April 2016. We should have saved our money. The hotel was clean and we didn't have any major issues, but the hot tub was out of service the entire time we were there. That was one of the big selling points for this hotel, as our mother's favorite part of traveling is using the hotel hot tub. We asked the front desk staff if they knew when it would be fixed, but even though they promised they would look into it and get back with us, we received an "I don't know" every time we checked back in. Our other big qualm was the mattresses, which were hard as rocks. I do like a softer mattress, so perhaps the beds would work for someone who likes firm mattresses, but we did not sleep well the entire time we were there. The front desk staff was hit or miss, but the bar tender was also very helpful. We didn't even buy anything, we only borrowed glasses for wine/champagne, but he was nice and very accommodating.