Ratings based on 287 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by Nick

Posted Dec 24, 2016 on Hotels
15 mins outside of Birmingham, so a reasonably convenient stopover
4 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
good easy check in, good location
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family party

Posted Dec 13, 2016
It was convenient. Lots of Xmas parties were noisy . Drinks were expensive .
2 out of 5
by A verified traveler

Not really up to scratch

Posted Dec 12, 2016 on Hotels
Carpet on the stair way was loose and dangerous. Cutlery and china wear were dirty at breakfast . Had to discard 8 plates before found a clean one. Night time reception staff unhelpful when asked where a local road was as my partner was stranded there. Ordered three room service meals, after waiting 45mins, two ,were served almost cold ,the chips were cold! One meal was served a pie with puff pastry, that was described in menu as short crust. The recipient does not like puff pastry so only had the filling to eat. All that for £65, what a rip off.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 12, 2016 on Hotels
3 out of 5
by A verified traveler

Hotel was ok could have been much better

Posted Nov 29, 2016
Hotel was fine, not overly clean with hairs in the bathroom etc. Staff were miserable, receptionist was unhelpful and took ages to book us into our room, only one receptionist on the desk to do this so it took a good 20 minutes. Bar staff, again there was only one member on the bar, four people waiting and he failed to serve in order of who had been waiting the longest. The member of staff that was at reception for the gym/pool was miserable and got into two arguments with two different gym users (who I think he knew, I gathered they were regulars). Overall didn't feel welcome or appreciated for the amount of money we spent there. Dimmed my view on Birmingham, makes me not want to go back there, not overly friendly.
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Nice and comfortable room. Value for money
4 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
convenient for our pupose
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Excellent stay

Posted Oct 29, 2016
Second time we've stayed at this hotel and it was as good as the first. Would highly recommend this hotel and we will be staying there again.
5 out of 5
by A verified traveler

Excellent staff through out the hotel

Posted Oct 28, 2016 on Hotels
Very good value for money and staff very good indeed