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Reviews of Homewood Suites Birmingham-South/Inverness

3 out of 5
Homewood Suites Birmingham-South/Inverness
215 Inverness Center Drive, Birmingham, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 333 out of 528 reviews" "
Rating 8 - Good. 112 out of 528 reviews" "
Rating 6 - Okay. 40 out of 528 reviews" "
Rating 4 - Poor. 20 out of 528 reviews" "
Rating 2 - Terrible. 23 out of 528 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

khadijha

Stayed 2 nights in Mar 2024
Response from Ivey J. on Mar 18, 2024
Thank you for your 5-star rating! We're delighted to hear that you had a great experience with us. Your support means the world to us, and we look forward to hosting you again soon. If you have any specific feedback or suggestions in the future, feel free to share. We look forward to welcoming you back again in the future. Best Regards,

10/10 Excellent

Janea

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I needed somewhere to stay for one night just for a post-op appointment, glad I chose this property just minutes away my doctors office and several other stores .
Stayed 1 night in Mar 2024
Response from Ivey J. on Apr 3, 2024
Hi Janea, Thank you for taking the time to share your feedback, we are so happy to hear that you enjoyed your stay with us and look forward to seeing you again in the near future. Best Regards,

6/10 Okay

Kenneth

Business traveler
Disliked: Property conditions & facilities
Lots of carpet and furniture wear and stains. The hallways are noisy. Doors slamming really hard all night. They are in the middle of exterior remodel so there was equipment and workers around. I cut my trip short and only stayed one night. Not a place I will go back to stay.
Stayed 2 nights in Feb 2024
Response from Ivey J. on Apr 3, 2024
Hi Kenneth, I sincerely apologize that your stay with us was not up to your expectations. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience. We strive to provide all of our guests with exceptional service and a memorable stay, and I regret that we fell short in meeting your expectations on this occasion. I am happy to announce that the repairs to the outside of the building are now complete.We hope that you will give us the opportunity to welcome you back again in the near future. Best Regards,

8/10 Good

Joseph

Business traveler
Liked: Cleanliness
Definitely an older property, but clean and convenient. The breakfast was excellent and the lobby inviting. The staff was kind but not encaging.
Stayed 4 nights in Feb 2024

8/10 Good

Daryl L.

Liked: Cleanliness, amenities
Disliked: Staff & service
I was put in a handicap room very strange
Stayed 1 night in Feb 2024
Response from Ivey J. on Apr 3, 2024
Hi Daryl, Thank you for choosing to stay with the Homewood Suites Inverness, I sincerely apologize that you were placed in accessible room. I hope that we can welcome you back soon to make this right. Best Regards,

8/10 Good

Ava

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the stay. It was safe which was one of my major concerns and the shopping area was a pkus as well. Only negative was the roo had a wet musty odor to it.
Stayed 3 nights in Jan 2024
Response from Ivey J. on Apr 3, 2024
Ava, Thank you for choosing the Homewood Suites Inverness, I am happy that you enjoyed your stay and nearby shopping. I sincerely apologize for the odor you experienced. I have addressed this issue with the housekeeping team to ensure this does not occur in the future. Best Regards,

10/10 Excellent

Rafif, Winnipeg

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ivey J. on Apr 3, 2024
Thank you for your 5 star rating, we are very happy that you enjoyed your stay with us and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Renaldo, Greensboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivey J. on Apr 3, 2024
Thank you for your 5 star rating, we are very happy that you enjoyed your stay with us and look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Karekin, Denton

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service and super clean.
Stayed 1 night in Jan 2024
Response from Ivey J. on Apr 3, 2024
Thank you for choosing to stay at the Homewood Suites Inverness, I am very happy that you enjoyed your stay with us. We look forward to seeing you again. Best Regards,

2/10 Terrible

Sabrina

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs a major renovation and a deep clean. Staff was very accommodating and assisted best they could. Majority of appliances, fixtures, lights, toilets, TVs are in disrepair. The carpet and tile floor needs either replacement or a deep clean..stains and holes throughout. Fans and curtains have not been cleaned also having multiple stains and caked on dirt. Had our room moved to another which was a little better but still not Hilton quality I’ve seen in the past. Overall disappointed in Expedia’s and AAA’s ratings of the property and that a Hilton hotel is in this bad of shape. Will not return.
Stayed 1 night in Dec 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay. I appreciate our honest review and value your input as it helps us improve our services. I understand your concerns regarding the needs for renovation and want to assure you that we take them seriously. We constantly strive to maintain a high standard of comfort and aesthetics for our guests, and we are actively working on plans for renovations in the near future. I apologize for the issues you encountered during your stay. My team is committed to providing exceptional service and accommodations for our guests and will use your feedback as an opportunity to address the areas that need improvement. Thank you once again for choosing our hotel. Best Regards,

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ivey J. on Apr 3, 2024
Thank you for your 5-star rating. We are happy to hear that you enjoyed your stay with us and hope to welcome you back again in the near future. Best Regards,

4/10 Poor

Jay

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. My sincere apologies that your stay was not a pleasant one, I hope that you will give us the opportunity to make it right. Best Regards,

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivey J. on Jan 4, 2024
Thank you for your 5* rating, we appreciate you taking the time to review our hotel and we hope to welcome you back again in the near future. Best Regards,

6/10 Okay

Stacey

Traveled with pets, Traveled with family
Liked: Staff & service
A big hotel but rooms are dated. Needs a lot of renovations. Should start with the carpets! Nice that it is pet friendly but people are not considerate enough to clean up their dogs mess. Location is good, off 280, Walgreens, Starbucks, fresh market are all within walking distance. Seems safe around the property. Breakfast was normal standard hotel breakfast, didn’t really taste fresh.
Stayed 4 nights in Nov 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay. We appreciate our honest review and value your input as it helps us improve our services. We understand your concerns regarding the needs for renovation and want to assure you that we take them seriously. We constantly strive to maintain a high standard of comfort and aesthetics for our guests, and we are actively working on plans for renovations in the near future. We would love to have the opportunity to welcome you back in the future to provide you with an enhanced experience that reflects the improvements we are making. Thank you once again for choosing our hotel, and hope to have the pleasure of serving you again soon. Best Regards,

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in the Birmingham area.
Stayed 2 nights in Nov 2023
Response from Ivey J. on Jan 4, 2024
Thank you for choosing to stay with us during your travel to the area, we are eternally grateful. We look forward to welcoming you back again in the near future. Best Regards,

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room with a queen bed and a sofa bed for three people. The sofa bed wasn't made up and there was no bedding for it in the room. Went to the front desk to get the necessary bedding as well as fresh batteries for the tv remote as the batteries in the remote were dead and corroded. Front desk staff was very polite and helpful with these issues.
Stayed 1 night in Nov 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to review our hotel, I want to apologize for the inconveniences that you experienced; however, I am happy that our staff was able to assist you. We hope that you come back to visit us again soon. Best Regards,

6/10 Okay

Erin

Stayed 1 night in Nov 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your rating about your recent stay at our hotel.From this rating, it seems as if there are some concerns that need to be addressed and I would like the opportunity to speak with you further about your experience. If you have a moment please contact me to discuss your experience. Best Regards,

10/10 Excellent

JEFFREY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 1 night in Nov 2023
Response from Ivey J. on Jan 4, 2024
Hello, Thank you for your review. We are glad to see that you enjoyed your stay with us & look forward to welcoming you back again in the near future. Best Regards,

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ivey J. on Jan 4, 2024
Hello, Thank you for your review. We are glad to see that you enjoyed your stay with us & look forward to welcoming you back again in the near future. Best Regards,

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to review our hotel, we are happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

10/10 Excellent

Alma

Stayed 1 night in Oct 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to review our hotel. I am happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE! I travel a lot and this property was one of the top three worst hotels that I’ve ever stayed in. Common hallways not vacuumed and carpets are very dirty, walls with peeling paint. Room carpet was was ripped, stained and disgusting. Stained sheets, worn duvets, holes in black out shades, Odor in room was rough. This property needs massive TLC and a serious deep clean. Was so grossed out by this place I didn’t even think about trying the breakfast. Slept very little as could not get comfortable in such an unclean environment so packed up and left very early. I’ll stick with the Marriott brand as never had any issues with their quality control.
Stayed 1 night in Oct 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel and we appreciate your honest review and value your input as it helps us to improve our services. At our hotel, we prioritize the cleanliness and hygiene of our facilities, and I am disappointed to hear that we fell short of your expectations. Please be assured that I have taken your feedback seriously and have addressed the issue with our housekeeping team to prevent any recurrence. Again, I sincerely apologize for the issues your experienced during your stay. Best Regards,

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was very friendly.
Stayed 1 night in Oct 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am very happy to see that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

8/10 Good

Ericks

Stayed 2 nights in Sep 2023
Response from Ivey J. on Jan 4, 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Last -minute reservation, reasonably priced. The studio suite was very clean and comfortable. Wallpaper and carpeting needs replaced in several area of the hotel, however my opinion is that I would definitely stay here again!
Stayed 1 night in Sep 2023
Response from Ivey J. on Oct 6, 2023
Hi Peggy, Thank you so much for taking the time to review our hotel, I am happy to see you enjoyed your stay with us. We look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel is fabulous! Our reservation was over booked but they took care of us and were so great to work with. We will be back!
Stayed 1 night in Sep 2023
Response from Ivey J. on Oct 6, 2023
Hi Amy, We apologize once again for the inconvenience that the overbooking caused. We hope to welcome you back again in the near future. Best Regards,

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ivey J. on Oct 6, 2023
Thank you for choosing Homewood Suites Inverness, we hope to welcome you back again in the near future. Best Regards,

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ivey J. on Oct 6, 2023
Thank you for choosing Homewood Suites Inverness, we look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Jason E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!!!
Everything about our stay was excellent. The staff was extremely friendly and professional and accommodating in every possible manner. Our room was even bigger than expected and provided top notch comfort for our overnight stay. Perfect location as well. I look forward to our next trip to Homewood Suites.
Stayed 1 night in Sep 2023
Response from Ivey J. on Oct 6, 2023
Hi Jason, Thank you so much for your positive review! We're so thrilled that you had a great experience with us. Our team works hard to ensure that every aspect of your trip is enjoyable, from the booking process to your stay at the hotel. We appreciate your kind words and hope to continue providing you with exceptional service in the future. Best Regards,

2/10 Terrible

Will, Covina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from IveyJ. on Oct 6, 2023
We're sorry to hear that you had a negative experience with us, we take customer feedback seriously. If you could please kindly contact me with specifics so that I can address your issues. Best Regards,

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and friendly!
Stayed 1 night in Aug 2023
Response from Ivey J. on Oct 6, 2023
Lynn, Thank you for your kind words about our staff. We strive to provide excellent customer service, and it's always gratifying to know that our efforts are recognized and appreciated. We will be sure to pass along your compliments to our team members, as they will be thrilled to hear about your positive feedback. Best Regards,

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from IveyJ. on Oct 6, 2023
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from IveyJ. on Oct 6, 2023
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in
Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

10/10 Excellent

Andreas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from IveyJ. on Oct 6, 2023
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 Excellent

Pam

Stayed 2 nights in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
Booked a double room with kitchenette. Carpet was wet in one room for unclear reason. Front desk did not know either (??) but was nice enough to provide a box fan to try and dry it. Shower/baths were not clean (hair and grime). Kitchen area had food scraps on the floor. No draw curtains on the windows and we happened to be by a spotlight. Overall not a great stay but fortunately it was just an overnight passing through. Would look elsewhere
Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
We deeply apologize for the inconvenience and disappointment caused by the condition of your room. This is certainly not up to our usual standards, and we understand how frustrating it must have been for you. We take cleanliness and maintenance seriously. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide a much better experience. Best Regards,

4/10 Poor

Brian

Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for taking the time to review our hotel. I am sorry to see that you had a negative experience with us. We hope that you will allow us to opportunity to make it right on a future stay. Best Regards,

8/10 Good

david r

Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for taking the time to review our hotel. I am happy to see that you enjoyed your stay with us and we hope to welcome you back again in the near future. Best Regards,

8/10 Good

Lori

Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

8/10 Good

Lydia

Stayed 1 night in Jul 2023
Response from Ivey J. on Oct 6, 2023
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

4/10 Poor

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpets in the room and hallways were stained. My toilet seat was broken. The bathroom light was pushed in and flickered a lot. The bathtub was soft in the middle. My ceiling fan was so loud and loose. My comforter had blood on it. The bathroom toilet ran and the bathtub leaked. There was left over clothes. Barely any towels and wash clothes. No hairdryer. The sofa bed mattress was stained. The Ac didn’t work great. The refrigerator didn’t cool very well. The elevator broke. The whole place needs a renovation. The staff didn’t know English or what was going on. I’m never staying there again.
Stayed 6 nights in Jun 2023
Response from Ivey J. on Oct 6, 2023
Nicole, I want to take the time to sincerely apologize for the inconvenience and disappointment caused by the condition of your room. This is certainly not up to our usual standards, and I understand how frustrating it must have been for you. We take cleanliness and maintenance seriously. Once again, I apologize for what you experienced, I hope that you give us the opportunity to make it right on a future stay. Best Regards,

2/10 Terrible

Shawn

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Ivey J. on Oct 6, 2023
Barry, Thank you for your feedback. We appreciate all guest reviews and would love to learn more about your experience in order to address any concerns you may have had. Please reach out to the hotel directly.Best Regards,

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
The hot breakfast was a bonus. Nice pool and basketball court.
Stayed 1 night in Jun 2023
Response from Ivey J. on Jun 30, 2023
Paulette, Thank you for choosing to stay with Homewood Suites Inverness, we are so happy that you enjoyed your stay with us! We hope to welcome you back again in the near future. Best Regards,

2/10 Terrible

Barry, MOUNTAIN HOME

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Ivey J. on Jun 30, 2023
Barry, Thank you for your feedback. We appreciate all guest reviews and would love to learn more about your experience in order to address any concerns you may have had. Please reach out to the hotel directly Best Regards,

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome for the family
Stayed 1 night in Jun 2023
Response from Ivey J. on Jun 30, 2023
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation for our team. We hope to welcome you back soon!Best Regards,

10/10 Excellent

Russ

Stayed 4 nights in Jun 2023
Response from IveyJ. on Jun 30, 2023
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon!Best Regards,

2/10 Terrible

Erica

Stayed 1 night in Jun 2023
Response from Ivey J. on Oct 6, 2023
Erica, Thank you for your feedback. We appreciate all guest reviews and would love to learn more about your experience in order to address any concerns you may have had. Please reach out to the hotel directly.Best Regards,

6/10 Okay

Robert, Woodstock

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First impression was great. Lobby area was clean and modern, and the front desk staff was super friendly and helpful. However, the room itself needed some TLC. In one of the bathrooms the door lock was broken, the light switch didn’t work properly, and the porcelain on the tub was chipped. We also found a used cigarette butt under the kitchen sink. Overall, the property simply appears to need an update that goes beyond the common areas.
Stayed 1 night in Jun 2023
Response from Ivey J. on Jun 30, 2023
Thank you for taking the time to share your feedback. I apologize for the inconveniences you encountered during your stay. I will address these issues with our team to ensure improvements are made and such incidents are not repeated. We value your patronage and hope to have the opportunity to better serve you in the future!Best Regards,

6/10 Okay

david f

Stayed 2 nights in Jun 2023
Response from Ivey J. on Jun 30, 2023
Thank you for taking the time to review our hotel. We appreciate your feedback and are continually working to improve our services. If you have any specific concerns or suggestions, please feel free to reach out to us. We hope to have the opportunity to provide a better experience for you in the future. Best Regards,