Chester Street Aston Lock, Aston, Birmingham, England
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Julie,Thank you for your feedback. We appreciate your comments and apologise for any inconvenience caused by the lift not working and no room service.Best regards,
The women at the receptionist was amazing and friendly. Defo recommend
Khadija
Stayed 1 night in Jan 2024
Response from Campanile Team on Mar 4, 2024
Dear Khadija,Thank you for leaving an excellent score! We are happy to hear our receptionist was friendly and accommodating. We hope to see you again. Safe travels!Best regards
Really liked this hotel, the only thing is that there wasn’t any hand towels in the bathroom.
Sue
Stayed 1 night in Mar 2024
Response from Campanile Team on Mar 4, 2024
Dear Sue,Thank you for leaving your feedback. We hope to see you again very soon!Best regards
10/10 Excellent
Christopher
Feb 1, 2024
Christopher
Stayed 1 night in Jan 2024
Response from Campanile Team on Apr 18, 2024
Dear Christopher,Thank you for taking time to leave your wonderful score! We appreciate your support and look forward to accommodating you again.Kind regards
Reception very clean and homely atmosphere.
Hopefully they can fix satellite tv to show other channels rather than sky news .
Overall room cleanness was spot on and I certainly will be revisiting and staying here.
Recommended 10/10
Well done all .
Aksar
Stayed 1 night in Jan 2024
Response from Maria on Jan 23, 2024
Dear AksarYour comments about your stay are greatly appreciated.We hope to have the pleasure of welcoming you again soon.Kind regards
Definitely enjoyed my stay. Really appreciated Sam’s hospitality.
Verified traveler
Stayed 1 night in Dec 2023
Response from SAM on Dec 27, 2023
Dear guest,I am so pleased to hear that I was able to make a difference to your stay and thank you for appreciating the hard work that all the staff put in around te clock to ensure customers top satisfaction.RegardsSam
6/10 Okay
C M
Traveled with family
Dec 22, 2023
Not impressed
Hotel was clean. Staff were nice. Food lovely. The room was too cold it was set at 18.5 degrees which at night wasn’t warm enough and there were no extra blankets in room. We asked for blankets but reception couldn’t get into the room where they were. Neither of us slept well as cold. Next day I asked again and we were given 1 extra duvet.
Our last night there were no parking spaces which is not right. I asked reception and was told to park next door in a nursery car park. It didn’t feel safe as no Cctv. That is not right when within the price is states free parking On Site. The younger man on reception that night was helpful the other one couldn’t have cared less. Won’t be recommending this hotel unfortunately.
C M
Stayed 2 nights in Dec 2023
Response from sam on Dec 27, 2023
Dear guest,Am very sorry to hear that your recent stay with us was not as comfortable as we would have hoped for.I can assure you this is not the standard of our usual service provided. If you would like to contact us on our reception email we would like to make it up to you.RegardsSam
There was a very noisy group staying on the same floor so it was quite unpleasant.
The room was too warm even though the heating was off.
Verified traveler
Stayed 1 night in Dec 2023
Response from Fabio on Dec 19, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate you and care about your concerns, as they help us identify areas where we can improve.
The refurb of the restaurant lobby is great and the staff are as helpful as ever, especially Alicia on reception.
John
Stayed 1 night in Dec 2023
Response from Fabio on Dec 17, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about our hotel, please feel more than welcome to visit us again.Best regards.
Only real issue was parking in the car park. There were many Autoglass vans parked in the car park even though their depot was "over the road" . Good, convenient hotel, friendly staff, will use again when I am in the area.
Martin
Stayed 1 night in Nov 2023
Response from Fabio on Dec 5, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
It was nice to be away from town center but still within walkable distance. It's right along the canal line, which is very walkable.
The beds and pillows were hard and uncomfortable.
The staff was so helpful!
Susan
Stayed 5 nights in Nov 2023
Response from Fabio on Dec 5, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
The hotel had no reservation for me - it took me over 1 hour to check in - I had to message and call you to get it sorted - not good enough. Ypu told me it was the hotels issue - they told me they often get reservations in the wrong names.
Sam (reception) was very helpful and ended up speaking to your team to help.
In morning found a bed bug on my covers - reported this to reception on way out - came back and they had checked the room and advised none others found - I ended up leaving and not spending the second night.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Campanile Team on Nov 11, 2023
Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. We are also genuinely sorry to hear about the reported bed bug incident. Please know that we take matters of hygiene very seriously, and our team has promptly investigated the matter.Your feedback is valuable to us, and we will use it as an opportunity to improve our services. If there is anything more you would like to share or discuss regarding your stay, please feel free to reach out to our customer service team directly.Kind regards,
Dear Shera,Thank you for taking time to provide us with your feedback. We are genuinely sorry to learn about the less than satisfactory experience you had during your recent stay. Please accept our sincere apologies for any inconvenience caused. Please reach out to us directly so we can discuss your concerns further and work towards a resolution.Best regards
Air coming through the windows the duvet was not thick enough I felt cold from the moment I switched the heater off and the air coming through the windows did not help
Arif
Stayed 1 night in Oct 2023
Response from Campanile Team on Oct 28, 2023
Dear Arif,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments about the temperature in the room are duly noted, and we will work on addressing the issue to ensure the comfort of our guests. We hope to have the opportunity to provide you with a more comfortable experience during your next visit.Best regards,
Always a warm welcome nice clean rooms and straight forward stay good location
Arif
Stayed 1 night in Oct 2023
Response from Campanile Team on Oct 28, 2023
Dear Arif,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our warm hospitality, clean rooms, and convenient location. Our team strives to provide a seamless and straightforward experience for all our guests. We can't wait to welcome you back for another enjoyable stay.Best regards,
Dear Paul,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed our excellent services during your stay. Our team works tirelessly to ensure that every guest has a memorable and comfortable experience. We look forward to welcoming you back for another exceptional stay.Warm regards,
10/10 Excellent
James
Oct 1, 2023
James
Stayed 1 night in Sep 2023
Response from Campanile Team on Oct 19, 2023
Dear James,Thank you for taking time to leave your excellent score!We appreciate the feedback and your support. If you plan to visit the area again, we hope to have the opportunity to provide you with another good experience.
Dear David,Thank you ever so much for leaving such an amazing review for us.It was a pleasure having you as our guest. We hope to welcome back soon.Kind regards
8/10 Good
Safa
Aug 31, 2023
Liked: Cleanliness, staff & service
Safa
Stayed 1 night in Aug 2023
Response from Campanile Team on Sep 10, 2023
Dear Safa,Thank you for leaving your score! We would love to see you again very soon.Kind regards,
Rooms are clean and comfortable. But no toiletries provided like toothpaste.
RAJPREET
Stayed 1 night in Aug 2023
Response from Fabio on Sep 5, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
6/10 Okay
Arun
Aug 29, 2023
Arun
Stayed 2 nights in Aug 2023
Response from Campanile Team on Sep 10, 2023
Dear Arun,Thank you for taking time to leave your score! We hope you'll give us another chance to accommodate you.Kind regards,
Very close to the Aston Expressway but the double glazing didn't reduce the noise.
Glenn
Stayed 1 night in Aug 2023
Response from Fabio on Sep 5, 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both your positive comments and your concerns, as they help us identify areas where we can improve. We hope that you will give us another opportunity to provide you with a more enjoyable and comfortable experience. Best regards,
8/10 Good
CRAIG
Aug 18, 2023
CRAIG
Stayed 1 night in Aug 2023
Response from Campanile Team on Aug 21, 2023
Dear Craig,Thank you for taking time to leave your excellent score! We do appreciate your feedback and hope you'll visit us again very soon.Kind regards,
Dear Simon,Thnak you for taking time to leave your fantastic score for us! We really appreciate it and we look forward to seeing you again.Best regards from the whole team,
Dear Arif,Thank you for taking time to leave your score. We look forward to seeing you again when your travel brings you back to Birmingham.Kind regards,
(Relatively) cheap and cheerful. The room was clean, comfortable and perfect for an overnight stay. The location is ideal for the Utilita Arena, which is a pleasant 30 minute stroll away, nearly all of it on the canal towpath.
Nigel
Stayed 1 night in Jul 2023
Response from Alex on Jul 7, 2023
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
8/10 Good
stuart
Jul 3, 2023
stuart
Stayed 1 night in Jul 2023
Response from Alex on Jul 7, 2023
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
Dear Martin,Thank you for taking the time to post your feedback.We hope to welcome you back in the future.Best regards
10/10 Excellent
Avril
Jun 18, 2023
Avril
Stayed 1 night in Jun 2023
Response from Campanile Team on Jun 23, 2023
Dear Avril,I greatly appreciate you taking the time and effort to provide us with this great score.Hoping to welcome you back in Campanile soon!Best regards
10/10 Excellent
Beverley
Jun 17, 2023
Beverley
Stayed 1 night in Jun 2023
Response from Alex on Jul 7, 2023
Thank you for your wonderful feedback about your stay at our hotel. We're thrilled to hear that you had such a positive experience and enjoyed your time with us.
10/10 Excellent
Margaret
Jun 16, 2023
Margaret
Stayed 1 night in Jun 2023
Response from Campanile Team on Jun 23, 2023
Dear Margaret,Thank you for the fantastic score!We look forward to welcoming you back soon.Kind Regards
8/10 Good
Jonathan
Jun 11, 2023
Jonathan
Stayed 1 night in Jun 2023
Response from Isaac on Jun 13, 2023
Dear guest, Can i start by thanking you for choosing Campanile Birmingham for your stay and above all this super review. Please do choose again as we would love to welcome you back in the future. Regards Isaac
It smells like your nans house, but the smell is so strong and EVERYWHERE apart from reception it gave me a really bad headache. Bathroom smelt like mould really badly. Beds were squeaky and uncomfortable. Walls are as thin as paper and there was a baby next door who liked to cry and liked to play with noisy toys really early. You can hear everything people say in the corridor too! Overall a really bad stay and I won’t be going back.
Verified traveler
Stayed 1 night in May 2023
Response from Campanile Team on Jun 4, 2023
Dear Guest,Thank you for the feedback following your recent stay with us. I was sorry to hear about the issues encountered in your room, I will pass this feedback to the relevant departments. We have certainlytaken your comments on board. Kind regards
6/10 Okay
Richard
May 29, 2023
Richard
Stayed 1 night in May 2023
Response from Hassan on Jun 2, 2023
Dear Guest, Thank you ever so much for sharing your kind feedback. I'm delighted to see that you have had a pleasant experience of our hotel. We look forward to welcoming you back soon. Kind regards, Campanile Team
Very nice and stylish hotel. Lovely breakfast. Safe and secure parking. Bed was a little hard for me but was still great. Shower in the bedroom was good and had a nice view of the canal too.
Chloe
Stayed 1 night in May 2023
Response from Sam on May 27, 2023
Dear guest,Thank you for taking out the time to leave us this super review. We hope you willbe giving us the chance to welcome you at Campanile Birmingham agin soon.Regards
10/10 Excellent
Robert
May 4, 2023
Robert
Stayed 1 night in May 2023
Response from Hassan on May 7, 2023
Dear guest, Thank you so much for the kind review it was a pleasure to have you stay with us, we hope to see you again in the future. Regards Hassan
Dear guest, Thank you for being so kind to take the time to leave us this review, am very glad that Campanile Birmingham ticks all the correct boxes for you.We look forward to welcoming you back in the near future. Regards Hassan
10/10 Excellent
Christian
May 1, 2023
Christian
Stayed 1 night in Apr 2023
Response from Hassan on May 2, 2023
Dear guest, Thank you for being so kind to take the time to leave us this review, am very glad that Campanile Birmingham ticks all the correct boxes for you.We look forward to welcoming you back in the near future. Regards Hassan
10/10 Excellent
Martin
Apr 29, 2023
Martin
Stayed 1 night in Apr 2023
Response from Hassan on May 2, 2023
Dear guest, Thank you for being so kind to take the time to leave us this review, am very glad that Campanile Birmingham ticks all the correct boxes for you.We look forward to welcoming you back in the near future. Regards Hassan
Lovely bar area , rooms are very small & some reception staff weren’t that helpful only some !
Mollie
Stayed 1 night in Apr 2023
Response from Hassan on May 2, 2023
Thank you for taking the time to provide this feedback, we appreciate your kind words and will also take on board the room for improvement suggestion. we look forward to welcoming you in the future. Regards Hassan
10/10 Excellent
Matthew
Apr 19, 2023
Matthew
Stayed 1 night in Apr 2023
Response from Samiya on Apr 23, 2023
Dear guest,Thank you so much for this 10 out of 10 review so pleased to hear that we were able to tick the right boxes.We hope to see you in the near future.
The Hotel Campanile is a very clean hotel.The staff are all excellent. The food in the restaurant was great. The only issue with Hotel in my opinion, is the area where it is. There are no amenities in the local area. You need a car, or taxi or Über.
Augustus
Stayed 2 nights in Apr 2023
Response from Samiya on Apr 23, 2023
Good evening,Thank you for this positive feedback which will be passed to all the staff, will be sharing this with them.We look forward to having you stay with us agin in the near future.
10/10 Excellent
W c
Apr 15, 2023
W c
Stayed 1 night in Apr 2023
Response from samiya on Apr 23, 2023
Dear guest,10 out of 10 is what we would like to give you for taking the time to leave us this super review.