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Reviews of Candlewood Suites Birmingham - Inverness, an IHG Hotel

3.5 out of 5
Candlewood Suites Birmingham - Inverness, an IHG Hotel
4686 US 280, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen, PHENIX CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager, Julia, was very informative & helpful with our check in by explaining all the amenities & local restaurants around there. I will most definitely stay here again
Stayed 1 night in Apr 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Giovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the walk-in shower.
Stayed 2 nights in Mar 2024

6/10 Okay

Don

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Mar 2024

2/10 Terrible

C

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nicholas Wynn General Manager on Mar 29, 2024
I am truly sorry that your stay was not up to your expectations. I do hope that you come back and visit us again.

2/10 Terrible

Mallory

Stayed 2 nights in Mar 2024
Response from Nicholas Wynn General Manager on Mar 27, 2024
I am sorry that we did not meet your expectations when staying here at property. I do hope that you return and let prove to you that we have what it takes to meet your expectations.

8/10 Good

Bobby

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nicholas Wynn General Manager on Mar 16, 2024
Thank you for your feedback

10/10 Excellent

David Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need better breakfast option.
Response from Nicholas Wynn General Manager on Mar 16, 2024
Thank you, I am sorry about that but, we do not offer breakfast at this location.

6/10 Okay

Lindsey

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
Booked this for a soccer team. It was pretty gross and dirty but enough for the price we paid. Floors and bathrooms were dirty and gym looked liked it had not been cleaned in a long time. Staff sleeping at front desk early in morning. You get what you pay for...
Stayed 2 nights in Feb 2024
Response from Nicholas Wynn General Manager on Mar 16, 2024
Sorry about that, I will look into this

10/10 Excellent

Jarvaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Nicholas Wynn General Manager on Feb 28, 2024
Thank you for the great score, we can't wait to see you again

8/10 Good

Raheem

Stayed 1 night in Feb 2024
Response from Nicholas Wynn General Manager on Mar 25, 2024
Thank you for the great score. Hopefully you can return and we can improve that score

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only complaint they did not adequately stock wash clothes
Stayed 3 nights in Jan 2024
Response from Nicholas Wynn General Manager on Feb 12, 2024
Thank you for the feedback, I am very sorry that we did not meet your expectations, when it comes to amenities. I do hope that you come back again.

10/10 Excellent

Joseph, Mckinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Feb 12, 2024
Thank you for the awesome score. Safe travels and we hope to see you again.

10/10 Excellent

Anthony, Decatur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 30, 2024
Thank you for the great score about your stay here with us. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travled to Birmingham with my family and stayed one night and the service was excellent the room was very clean will stay again
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for the awesome review and great feedback. We can't wait to see you again.

6/10 Okay

Clark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No coffee ! Supply chain madness. Quiet and nice though.
Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
I am so sorry about not having coffee for you, we are working hard to keep something like that on hand at all times.

6/10 Okay

Edwina

Liked: Staff & service
My room still had trash and no toliet paper, my sheets were also dirty
Stayed 3 nights in Jan 2024
Response from Nicholas Wynn General Manager on Jan 30, 2024
I am truly sorry about your room not being properly cleaned when you stayed with us. I do hope that you come see us again.

6/10 Okay

Yancey

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for the great score, we hope you come and see us again.

4/10 Poor

gwendolyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
I am so sorry that we missed the mark with your visit, I hope that you come visit again and let us improve on that score.

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for the great score and feedback. I do hope you come and visit again.

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 28, 2024
You are too kind, thank you for the great score and we do hope you come back and visit us again.

8/10 Good

Mildred

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for Mildred for the great score. Hope you have safe travels and come back to see us again.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
It was nice to see you and we hope you come back to see us again.

10/10 Excellent

Clevon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for the great score and feedback.

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay would book again!
Stayed 4 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
We can't thank you enough for the great score and feedback

8/10 Good

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 28, 2024
Thank you for the feedback Brenda, we hope to see you again soon

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
Im so sorry that we missed the mark on your visit, I do hope you return soon and let us show you that we can do better.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 6, 2024
Thank you so much for the great score. We can't wait to see you again.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicholas Wynn General Manager on Jan 6, 2024
Thank you so much for the awesome score and we can't wait to see you again.

6/10 Okay

Alexis

Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 28, 2024
thank you so much for the great score, I hope next time we can do better.

8/10 Good

Talesia

Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Jan 30, 2024
Thank you for the great score. See you soon.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 1, 2024
Thank you for taking the time to fill out this survey, take you so much for the great score.

10/10 Excellent

Chloe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 1, 2024
Thank you for taking the time to answer the survey and thank you for the great score.

10/10 Excellent

Denard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room amenities. I love the full sized Refrigerator, Microwave & Dishwasher
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 1, 2024
Thank you for taking the time to answer the survey. We can't wait to see you again.

2/10 Terrible

Yasmine

Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Jan 1, 2024
Thank you for taking the time to answer this survey and thank you for the great score.

6/10 Okay

Paris

Traveled with partner
Liked: Cleanliness
While we liked our room we were unable to shower as the tub was so slippery we couldn't stand in it once it got wet. :(
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 29, 2023
I am so sorry about that, we definitely did not want this to happen. I will have someone check on this immediately, also thank you for feedback and score.

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 29, 2023
Thank you for the feedback. We can't wait to see you again.

6/10 Okay

pretty pink

Traveled with family
Liked: Cleanliness, staff & service
The only thing I didn’t like is they gave me a room with no cooking equipment! Also the stove top only takes a certain type of cooking ware which is not good!
Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Dec 29, 2023
I am truly sorry about that were waiting for a delivery of the pots and pans. Please come visit us again to see the improvements we ae making.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

8/10 Good

Somia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay except for the cold shower. There was no hot water for my morning shower. Other than that it was great.
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the feedback I am sorry the water was cold for your shower. We will have someone on our team take a look at it.

10/10 Excellent

Glen W.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

8/10 Good

Gregory Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

10/10 Excellent

kenesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
No review
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

10/10 Excellent

Daniel

The personality of the check in person was kind and helpful.
Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

4/10 Poor

Jason

Stayed 1 night in Dec 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
I am very sorry that your experience was not up to standard. I do hope that you visit us again, so we can improve these mistakes.

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nicholas Wynn General Manager on Dec 27, 2023
Thank you for the great score, We can't wait to see you again.

10/10 Excellent

Ravipalsinh

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Nicholas Wynn General Manager on Nov 23, 2023
Thank you so much for the great score. I am glad that we meant all your expectations. We can't wait to see you again.

6/10 Okay

Hannah

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Nicholas Wynn General Manager on Nov 21, 2023
Thank you for taking the time to answer the survey. I do hope that you come to see us again, so we can prove to you that we have what it takes to be successful.