Ratings based on 312 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Tennessee
Nice hotel, luxury look and feel without the pricePosted Sep 26, 2015
Location: Attached to a nice mall. Short drive from Tuscaloosa.
Very nice, surprisingly having the feel of the luxury hotels around the country. Updated rooms look as if it has been recently renovated. Most definitely a great price. Almost forgot to mention the great staff to support as well. Great location too.
for Everyoneby A verified traveler from Birmingham, AL
Great hotel steps away from the galleria mallPosted Sep 21, 2015
Pros: we stayed on the restricted 14th floor and it makes you feel real special being up there... you must go for the club experience!
Location: your steps away from the galleria mall and many restaurants and the comedy club is right down the street...
me and my family had a AMAZING stay here... the staff treats you like you're 1st class regardless of where your room is located... the rooms are WONDERFUL! we were there for the mike epps show at the comedy club but we will be back just for the experience...
for Everyoneby A verified traveler
Posted Sep 20, 2015
Nice comfortable stay. Easy access to a variety of shopping venues.
by A verified traveler from w
Nickle and dimePosted Aug 31, 2015
Nice hotel . not our first choice as exepdia snafu caused us to no be able to stay at the original hotel. This hotel is attached to a mall and charges 12 a day to park. There is no free business center. Nice if someone else is picking up tab but not budget friendly
for Everyoneby A verified traveler from Birmingham , AL
Very nice environmentPosted Aug 21, 2015
Pros: The hotel was comfortable and the food was fantastic .
Cons: Provide an improved registration and check-out when using a third party .
Location: Things to do were easily accessible .
I had a terrible time trying to register as a guest . My reservation could not be found and after I presented a printed copy of my reservation through Expedia . I was delayed an additional hour before the manager was called . The manager had to look at my printed confirmation and made many attempts to contact Expedia . Finally I was registered. During check-out , the card I provided for "incidentals" was charged for the room that was prepaid through Expedia. I was delayed an additional hour trying to explain the prepayment for my hotel stay and the charge for incidentals was a duplication of charges. Finally , the duplicate charges were removed after I was required to present my printed confirmation of the prepayment. A horrible experience !!
by A verified traveler from Prattville Alabama
Close to children's hospital and shopping.Posted Aug 11, 2015
Very Rude staff , CJ at front desk put me on hold for 10 minutes , so I put on speaker phone so I could get dressed and he tells me that I was rude because I was speaking loud and other choice thing's to me for them charging me for parking and I didn't even park in there lot.I just wanted them to credit it but he was telling talking to me like I was not there customer.He was very rude and didn't care who you spoke to about it .Thanks
for Everyoneby A verified traveler from Meridian,Ms
Nice hotel adjacent to the mallPosted Jul 26, 2015
Pros: The beds are awesome! A great nights sleep.
Location: There's a lot of restaurants surrounding the hotel. Lots of stores for shopping also.
It was so convenient to walk right out into the mall! I went to the room to drop my packages off and then shopped some more.
by A verified traveler from FL
DisastrousPosted Jul 21, 2015
Complete disaster. Roach in coffee maker first night. Power outage the second day. Some of these things were beyond their control. I understand that. I extended my stay a second night. The bIllinois was an utter disaster. I am still disputing charges. Oh, and the valet lost my keys. Like completely.
for Everyoneby A verified traveler from iowa
Very nicePosted Jul 20, 2015
Very clean, nice hotel. Staff is amazingly nice and helpful.
for Everyoneby A verified traveler
Very nice place, great customer servicePosted Jul 20, 2015
Enjoyed my stay, nicely accommodated and great customer service. They went above and beyond. Only complaint was the bed wasn't the most comfortable but it wasn't the worse I've experienced either. Not a huge problem for a one night stay