Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Nice hotel close to highway

Posted Oct 21, 2016
Very nice staff. Lovely facilities. Easy to get to. Close to good food establishments.
2 out of 5
by A verified traveler from Alabama

Disappointing room

Posted Oct 14, 2016
Location: Great location with restaurants nearby.
Bed comforter was stained and dirty. I had to request a clean one. Room just didn't feel clean after that.
4 out of 5
by A verified traveler from S

Comfortable and clean.

Posted Oct 6, 2016
Good value. We have a small dog and there is a convenient walking area.
1 out of 5
by A verified traveler

Seriously?

Posted Oct 2, 2016
Pros: Zip. Zero. Zilch.
Got in late, called in advance to tell them we'd be late and they gave our room away anyway. Only had a smoking room left. Walked in and the window was wide open, no screen. Hello bugs of Birmingham. Used the bathroom to find the toilet wouldnt flush. Was woken up at 4am by the room next door smoking like a freight train. Ahhhhhh, now I know why the window was open. Cigarette smoke made me sick to my stomach and had to use a toilet that wouldnt flush. After giving up on sleeping and getting up to take a shower, find out the lever that pulls up to start the shower doesnt work. Used the ice bucket to fill up with water to take something like a shower but not really like a shower. At this point we just cracked up laughing because crying would have ruined the nice shower I just had. Spoke to management and their reply was were so sorry, here is $20 off your bill. Hmmm, keep the $20 and fix the shower and the toilet with it. Thanks but no thanks. Remind me next time to sleep in my car. I can take the same kind of shower in the gas station bathroom.
Comment from Hotel Management
Oct 5, 2016 by Assistant General Manager, Hotel Management
Thank you for taking the time to provide your feedback about your recent stay here at La Quinta Inn & Suites Birmingham-Homewood. It appears that we dropped the ball on meeting your expectations. We strive to provide all our guests with an exceptional experience; and I am so sorry if we did not do so for you. This is certainly not the type of experience we want you to have when staying with us. Rest assured this is not the normal standard of service. Thank you for your comments; as your comments have been shared with the appropriate department to ensure we are providing the best possible stay. I hope that in your future travels you will give us another opportunity to meet your expectations. Hospitably Yours
3 out of 5
by A verified traveler

Only had smoking rooms available

Posted Oct 2, 2016
Pros: Sleep
Cons: Make sure that nonsmoking rooms are available for those that ask for them.
A day later... and I am home and my clothes still smell like smoke.
4 out of 5
by A verified traveler

Wonderful staff. Clean rooms.

Posted Sep 30, 2016
Though some of the facilities are a bit dated, you can tell they keep it cleaned very well. Amazing, courteous staff.
3 out of 5
by A verified traveler

Posted Aug 30, 2016
Pros: greetings
Cons: cleaner
Location: my home town so already knew about things to do
it was a roof over our heads with a key to the door
2 out of 5
by A verified traveler

Posted Aug 30, 2016
Location: Good location
Trouble getting checked in. Placed in smoking room, when made reservations months ahead for nonsmoking room. Key didn't work at first. Large sticky stain on carpet between beds--
3 out of 5
by A verified traveler

Okay but not great

Posted Aug 29, 2016 on Hotels
Our room was clean but appeared to have been used as a smoking room. It smelled odd and we were just too tired to ask to be moved to another room. This was our second stay at this hotel and likely will not book it again. The mattresses are terribly uncomfortable so didn't get much sleep. The door on the bathroom was broken so you had to be careful to shut it.
4 out of 5
by Kelly from Kentucky

Great stay

Posted Aug 17, 2016 on Hotels
Everything was great except the room had issues that could have been fixed.