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Reviews of Macdonald Burlington Hotel

4 out of 5
Macdonald Burlington Hotel
Burlington Arcade/126, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 341 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay!
Stayed 1 night in Mar 2024
Response from Lyndsey on Apr 16, 2024
Hi Olga Thanks for the 5* review. I do hope we can welcome you back soon. Kind regards Lyndsey

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from Lyndsey on Apr 16, 2024
Hi Paul Thanks for the great review! I hope we can welcome you back soon :) Kind regards Lyndsey

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is right in Birmingham city centre. You go outside and straight on a major shopping street, just around the corner is the main railway station. The hotel rooms are enormous, websites list the room sizes as sqf, but they should probably mean in square meters instead, as the room I am staying in must be at least a 100 square metres, with ceiling heights well over twice my height. The lady on reception has been particularly friendly and helpful, she helped find the parking, came found me when I got lost going up the stairs to conference rooms, and gives me a friendly hello and smile when I go past. Little touches like this really help make hotels stand out, and you feel truly welcome as guest. So, yeah, cudos to the hotel's HR department and to the hotel manager for hiring great staff and training well. The only slightly negative thing I warn potential guests about, is that although the parking is really close by to the hotel which is great for a city centre, you should check it out beforehand and oreint yourself to the correct exit from the railway station to the hotel as the parking is above, and it's easy to get turned around and go out the wrong exit if you are unfamiliar.
Stayed 1 night in Mar 2024
Response from Lyndsey on Mar 23, 2024
Hi Christopher Thanks for the 5* Review, your feedback is greatly appreciated. I'm really happy to hear you had a great stay with us and enjoyed your stay with us. Thank you for your kind words about our team, I do hope we can welcome you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place staff were really friendly nice clean room
Stayed 1 night in Mar 2024
Response from Lyndsey on Mar 23, 2024
Hi Lisa Thanks for taking the time to leave feedback on your stay.I'm glad to see you had a great stay with us and found the room nice & clean, Thank you for your kind words about our staff. We do hope we can welcome you back soon

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect.
Stayed 2 nights in Mar 2024
Response from Lyndsey on Mar 23, 2024
Hi John Thanks for taking the time to leave feedback on your stay. We do hope we can welcome you back soon

10/10 Excellent

Joel

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 12, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right outside New Street Station. Quick check in and huge room
Stayed 1 night in Dec 2023
Response from Lyndsey on Mar 12, 2024
Hi Susan Thanks for the great review, I'm glad our location was convenient for you and you found our check in quick. I hope we can welcome you back soon

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lyndsey on Mar 12, 2024
Hi Shaun Thanks for the great review! I hope we can welcome you back soon :)

4/10 Poor

Dharmesh Kumar

Business traveler
Disliked: Cleanliness, property conditions & facilities
The property is undergoing renovation and the room windows were blacked out with scaffolding. The first room was extremely noisy from the loud music from the clubs below. I was eventually given an alternative room, after being told none were available. Lamps weren’t working in the room and carpets are old and tired, giving the room a general feeling of uncleanliness. Bath towel was dirty so ended up using a hand towel. The breakfast and breakfast staff however were very good and attentive. I wouldn’t stay there again.
Stayed 1 night in Feb 2024
Response from Lyndsey on Feb 11, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excellent

Ash

Stayed 1 night in Jan 2024
Response from Lyndsey on Mar 23, 2024
Hi Ash Thanks for the 5* review! I'm glad to see you had a great stay with us, I hope we can welcome you back soon :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very central hotel ideal for Dining , shopping and entertainment
Stayed 1 night in Dec 2023
Response from Lyndsey on Mar 12, 2024
Hi Michael Thanks for the great review, I'm glad to see our location was perfect for you! I do hope we can welcome you back in the future.

2/10 Terrible

Alex

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Lyndsey on Feb 11, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

10/10 Excellent

chizoba

Stayed 2 nights in Jan 2024
Response from Lyndsey on Feb 11, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

6/10 Okay

Owen

Liked: Staff & service, property conditions & facilities
Good value for money, great location
Stayed 2 nights in Jan 2024
Response from Lyndsey on Feb 11, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

4/10 Poor

David

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel in need of refurbishment
Centre of Birmingham hotel and the bar was closed when we got in around 11:30pm. Room service could not transact my card so i had to follow the attendant back down to the bar to transact the payment there. The decor is very tired. My room was dull and narrow - I just wanted to be out of it.
Stayed 1 night in Dec 2023
Response from lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Good

Anthony

Traveled with partner
Liked: Staff & service
Hotel is in a Great location and has the Christmas market on its doorstep. We asked for a High floor room as we read reviews about noise and with staying on a weekend we thought it would be insane. We can confirm it is very noisy around the hotel if facing out towards the train station. Constant beeping and shouting but thankfully we were on the 5th floor which i would advise asking for as if you are on lower floors you will not be able to sleep. The Air conditioning would not stay on in our room and go off after 5 mins meaning windows were open till we went to sleep. Breakfast is good except if you want a latte or cappuccino don't expect it included as it is £4 extra for this which is insane giving i can go to a Travelodge and get this. Apart from the insane charges for selected things it did its job and put food in our bellys. If you are looking for an older classic hotel in central birmingham this will do the job just be aware of noise and additional charges at breakfast even when its included in your stay.
Stayed 2 nights in Dec 2023
Response from lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Good

Angie

Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall a good stay, however they may need to fix their air conditioning or vent, as it I loud, and as a light sleeper I didn't sleep very well.
Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite niggles would stay again
Love this hotel, stayed on numerous occasions. Great location for train station, shops, Christmas markets, theatres etc. On the negatives my wife is Vegetarian so they want to charge a £5 supplement for avocado on a breakfast and £4 to upgrade coffee to latte at breakfast… The temp in the room couldn’t go below 20’ which was to warm and windows were screwed shut so couldn’t open them. Bar area is nice to sit and chat. Room was spacious
Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No critiscisms other than cost
Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at this hotel several times a year - it’s excellent and highly recommended.
Stayed 1 night in Dec 2023
Response from lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

8/10 Good

Natalie

Stayed 1 night in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Terrible

Stephen

Stayed 2 nights in Dec 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

2/10 Terrible

Abdul

Disliked: Cleanliness, amenities
Response from Lyndsey on Feb 11, 2024
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.

8/10 Good

TIMOTHY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Okay

Emma

Liked: Cleanliness
Reception staff a little cold and didn’t allow us to store bags prior to check in. Good location for shopping and transport, but as a result, inside the room we could hear quite a lot of noise from the street. Overall the stay was ok, but I wouldn’t hurry back.
Stayed 1 night in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Good

Kathryn

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great location Restaurant and reception staff excellent Great breakfast Large spacious rooms Only issue was tv signal gone on quite a few occasions and issue with internet- all reported - BUT no maintenance after hours!!!
Stayed 5 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used this hotel previously as a place to stay while visiting the NEC for Motorcycle Live, close to the railway station. All staff friendly was a bit early for check-in but the hotel kept out bags so we didn't have to carry them around while we waited to check-in. Was remembered by the staff the second morning at breakfast - since our first stay they changed the hot breakfast to a self-serve rather than an order system which I felt was much better. Only minor criticism pillows weren't very thick after resting on them. But good room, comfy bed, and friendly. Will use again.
Stayed 2 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

4/10 Poor

Michelle

Stayed 3 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

6/10 Okay

ELIZABETH

Stayed 1 night in Nov 2023
Response from Lyndsey on Jan 6, 2024
Thank you for taking the time to leave feedback on your stay, we do hope we can welcome you back in the future. Kind regards Lyndsey

6/10 Okay

g

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ideal location and pleasant staff but not 4star
Stayed 2 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Good

Aloma

Stayed 1 night in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excellent

Anthony J

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whole weekend was faultless, staff an all service a pleasure!!
Stayed 1 night in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spacious room and great location. Only slight complaint would be no fridge in room for drinks to stay cold.
Stayed 1 night in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

2/10 Terrible

Zawadi

Disliked: Property conditions & facilities
Property difficult to find and has no parking
Stayed 1 night in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The light switches are confusing. Not enough towels. Loud rooms.
Stayed 2 nights in Nov 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lovely hotel small room
Lovely hotel with friendly staff only negative is we was offered upgrade for £15 but didn’t feel it was worth it. Room comfortable but small and not much natural light as high window faced another building. Bathroom ceiling paint was peeling.
Stayed 1 night in Oct 2023
Response from Lyndsey on Dec 4, 2023
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old station hotel
This is the old station hotel opposite New Street station, so it's convenient for the train and the tram which is right outside. The downside is that it can be very noisy, so either ask for a room at the back of the hotel or wear ear plugs.
Stayed 3 nights in Oct 2023
Response from Lyndsey on Oct 30, 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 Okay

Gerard

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not 4 Star
It was probably a nice hotel in its day. Public areas are fine and has a nice old world feel. Staff at reception were courteous and pleasant. The hotel is in a great location. My son and I had a twin room. Beds were comfortable but the overall appearance of the room was tired and in serious need of repainting and repair. skirting boards and doorframes not just repainted but replaced. En-suite tiles need re grouting as there were gaps all over the place. This is a 2 star hotel masquerading as a 4 star and living on past glories.
Stayed 1 night in Oct 2023
Response from Lyndsey on Oct 30, 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb from check in to check out amazing staff highly recommended
Stayed 1 night in Oct 2023
Response from Lyndsey on Oct 30, 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 Good

Tony

Stayed 1 night in Oct 2023
Response from Lyndsey on Oct 30, 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Ok no frills
Ok stay, decent nights sleep, room comfortable. Negatives- rooms tired, cold and couldn’t turn up the heating. Check out receptionist wants to learn to smile. Bar shut early.
Stayed 1 night in Oct 2023
Response from Lyndsey on Oct 30, 2023
Thank you for taking the time to leave feedback on your stay. We do hope we will see you again in the Future. Kind regards Lyndsey

8/10 Good

Rachel

Stayed 1 night in Sep 2023
Response from Lyndsey on Oct 4, 2023
Hi Rachel Thank you for taking the time to leave feedback on your stay. I'm glad to hear you have a great stay with us and hope we will see you again in the future. Kind regards Lyndsey

8/10 Good

Cameron

Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 30, 2023
Hi Cameron Thank you for the great review, I do hope we will see you again soon

6/10 Okay

ASIT

It was alright
Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 30, 2023
Hi Asit Thank you for taking the time to leave feedback on your stay. I do hope you will try us again in the future. Kind regards Lyndsey

6/10 Okay

Iain

Traveled with partner
Disliked: Amenities
The property was bland and dull both in the public areas and the bedroom. The windows in the room did not shut properly meaning that there was a large amount of noise from outside. While the breakfast was supposed to be cooked to order, it was served to us but the food did not have any great taste and appeared to have been cooked and stored in the kitchen.
Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 30, 2023
HI IainThank you for taking the time to leave feedback on your stay.My apologies that your stay was not as expected. I have passed on your feedback on to the relevant departments who will action where required. Kind regardsLyndsey

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 18, 2023
Thank you for the great review, I do hope we will welcome you back in the future. Kind regards Lyndsey

10/10 Excellent

EA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a business trip
Right next to the station yet very comfortable and quiet
Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 18, 2023
Thank you for the great review, I do hope we will welcome you back in the future. Kind regards Lyndsey

10/10 Excellent

arun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
see you soon
I always stay here, great staff and hotel
Stayed 1 night in Sep 2023
Response from Lyndsey on Sep 18, 2023
Hi Arun Thank you for the great review, I do hope we will welcome you back in the future. Kind regards Lyndsey