Ratings based on 878 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 27, 2018
Interesting. At first I
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

GREAT stay yet again!

Posted May 13, 2018
Pros: The BED's are so so so comfy and rooms are very roomy.
Cons: I think you have got it bang on already really! keep up the good work ;)
Location: visited restaurants and bars and back to the hotel for some drinks and the bar.
Ive stayed here a number of times and it never disappoints!!!
Comment from Hotel Management
May 18, 2018 by Damian , Hotel Management
Dear Gary, Thank you for the fantastic review of your stay and we look forward to welcoming you back again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Ext to mailbox

Posted May 5, 2018
The hotel stay was great. Clean spacious room, good breakfast and swift check in and out.
Comment from Hotel Management
May 18, 2018 by Damian , Hotel Management
Hello, Thank you for letting us know that you enjoyed your stay. I hope that we will see you back again soon! Best regards,
4 out of 5
by A verified traveler

Posted May 5, 2018
Great location for bars, restaurants and NIA
Comment from Hotel Management
May 18, 2018 by Damian , Hotel Management
Dear Andrew, Thank you for the great review of your stay with us here at Malmaison. It was great to hear that you enjoyed your stay and we look forward to welcoming you back again. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge

Ideally situated

Posted Apr 30, 2018
Pros: Quiet roms despite city centre location (and loud music in the bar!).
Cons: Little
Location: Great location within short walking distances of Grand Central shopping (with Bull Ring Link), Brindley Place, and concert halls.
Smart with good sized rooms. Easy and swift check-in and out. courteous and helpful staff.
Comment from Hotel Management
May 18, 2018 by Damian , Hotel Management
Dear Baggieboy, Thank you for taking the time to post your review of your stay with us. I am pleased to hear that we got things right for you and we look forward to welcoming you back again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from worcester

Superb Centrally Located Hotel

Posted Apr 27, 2018
Superb hotel, complemented by excellent and supportive staff. Room and excellent size, good shower (always a first for me!) very comfortable bed. Breakfast was excellent with a wide range of high quality food on offer to suit all tastes. They’ve also managed to serve hot cafetière coffee!
Comment from Hotel Management
May 18, 2018 by Damian , Hotel Management
Dear Griffin, Thank you for the amazing feedback of your stay with us here at Malmaison Birmingham and we look forward to welcoming you back again soon ! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Shropshire

Short city break

Posted Apr 22, 2018
I had tickets to the hippodrome theatre and didn’t fancy driving home after the show. I looked at a number of hotels but this one ticked far more boxes for the money. Very luxurious and in a perfect location with car parking next door too. On arrival our room was lovely and clean and just felt that bit more special than a bog standard hotel. Amazing access to everything with the bullring a short walk as well as both theatres and loads of restaurants nearby too. The bar downstairs was also really good with a live dj on the Saturday night and reasonably priced cocktails, I was concerned that when I went to bed I would hear it but no absolute silence with blackout curtains too a great night was had. I will be back again
Comment from Hotel Management
Apr 26, 2018 by Damian , Hotel Management
Hello, Thank you for the great review following your recent stay with us. We look forward to welcoming you back again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

High Quality Hotel

Posted Apr 14, 2018
A high quality hotel with good access to all parts of the city centre.
Comment from Hotel Management
Apr 26, 2018 by Damian , Hotel Management
Hello, Thank you for the lovely review following your recent stay with us. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, very nicely located in the mailbox.

Posted Apr 7, 2018
Great and clean hotel. Only real issue is the light the curtains let’s in when closed. Need looking at, don’t make a habit of staying at premier inns but even they’re curtains don’t even do that.
Comment from Hotel Management
Apr 26, 2018 by Damian , Hotel Management
Hello, Thank you for the kind words following your stay with us here in Birmingham. We look forward to welcoming you back again soon ! Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Service at breakfast

Posted Apr 3, 2018
Service very very poor. Pot of tea did not arrive before or with breakfast It had to be chased up. Waitress did not ask if we wanted any sauce or butter for toast, again had to be asked. Breakfast was bordering on warm to cold Staff in restaurant for breakfast were inexperienced and little if any idea of customer service
Comment from Hotel Management
Apr 26, 2018 by Damian, Hotel Management
Hello, Thank you for the great score of your stay. I am disappointed to read your comments about breakfast and I have passed your feedback onto the restaurant manager for further training. I hope that you will consider staying with us in the future. Best regards,