Ratings based on 796 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from cambridgd

Central hotel close to lots of amenities

Posted Mar 18, 2017
Stayed for two nights while attending Cheltenham Racing.
5 out of 5
Recommended
for Everyone
by A verified traveler from california usa

Best hotel

Posted Feb 8, 2017
Absolutely loved this hotel. Clean, classy, comfortable, and very inexpensive. Everything thing you need is a few steps or minutes away. We were clueless without our world traveler friend, who got sick and had to leave us. It was the 3 of us out of country for 1st time. Travel from taxi , train to printing out boarding passes was done by our hostesses. Laundry, directions, wake up calls. I could kick myself for staying the 1st 2 days of our trip in an expensive, uncomfortable hostel. We plan to return and we wouldn't consider staying anywhere else. I lost the paper with the names of the very helpful people twice. The young lady was dark haired and said she was originally from I believe middle east. The young man was dark haired thin an accent Brittish and something else. Oh he had his hair in very neat and intricate braids on top. They were both part of our fantastic stay and easy stress free preparations for travel . Love you Novotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 16, 2017
The hotel was great in itself apparently secure however a brief departure from our room and a Kindle Fire disappeared had to be internal problem. Reported still investigating. Too bad they have done little to date. To show they intend to take ownership of problem. Safe had low battery is why we were afraid to use in case unable to retrieve items not world wide customer service we expected. Too sad
4 out of 5
Recommended
for Everyone
by A verified traveler

Well situated to centre

Posted Jan 16, 2017
Good hotel just needs to stop charging for parking
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Very good hotel . Friendly staff . Great location

Posted Jan 8, 2017
Enjoyed my stay . Very good breakfast . Very clean
5 out of 5
by Colin

Accessible, clean. Corridors a little dated...

Posted Dec 28, 2016 on Hotels
Hotel staff very helpful and friendly.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
3 out of 5
by A verified traveler

Friendly staff

Posted Dec 20, 2016 on Hotels
Our stay was very pleasant and the room very comfortable. The room was big and I like the idea of the toilet being in a different room to the wash room. The staff at night time were very good very helpful. Overall stay very good.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
2 out of 5
by A verified traveler

Terrible customer service

Posted Dec 7, 2016
Pros: Location
Cons: Customer service
Would not stay here again, the worst customer service I have ever experienced in a hotel!