Horrified at the state of our rooms
Posted Jul 1, 2016
My disabled access bathroom had dirty mouldy shower with step iin,no hand rails to help me and no space for an extra person in bathroom to help. Staff were helpful and immediately changed room so mum could help me off toilet, also changed 2nd room so family could be together. The new rooms were very dirty ,baths too mouldy for anyone to use. Carpets,curtains stained,decor tatty. Very disappointed, wouldn't stay again
Comment from Hotel Management
by Rose Birch , Hotel Management
Thank you for your comments.
We do not have a room for sole use for disabled people that is why you had no hand rails we do not have a room type of this kind. The staff would have helped as much as possible.
I am sorry if you experienced any issues due to this but we would have explained this if a call had been put into the hotel before your arrival