Lobby
Check availability

Reviews of Quality Inn Airport - Southeast

2.5 out of 5
Quality Inn Airport - Southeast
3910 Kilgore Memorial Drive, Birmingham, AL

Reviews

6.8
Rating 10 - Excellent. 115 out of 514 reviews" "
Rating 8 - Good. 161 out of 514 reviews" "
Rating 6 - Okay. 92 out of 514 reviews" "
Rating 4 - Poor. 67 out of 514 reviews" "
Rating 2 - Terrible. 79 out of 514 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Liked: Staff & service, property conditions & facilities
Convient
Stayed 3 nights in Apr 2024

2/10 Terrible

Naiver

Disliked: Cleanliness, property conditions & facilities
The room had a terrible odor
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Naiver,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Edgar, Staten Island

Disliked: Cleanliness, staff & service, property conditions & facilities
The reception was nasty and did no even give me time to talk. First the microwave was not working right. I called to explain but they told me that I can come down to heat up my food. When I got down. The reception started my asking me. What did I do to the microwave. I keep trying to explain my self. But he did not give me time.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Edgar,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Antonio

Traveled with family
Disliked: Staff & service, property conditions & facilities
Pay room plus 100 deposit
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Antonio,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

kiloniner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean even though the blanket on the bed had a couple stains, we bring our own when we travel so this didn't bother us too much. The person who checked me in was nice but when I called the front desk the next day the younger gentleman was rude when I asked how to get the TV off Spanish fortunately with out there help I fixed the problem myself. Breakfast was ok Saturday but non existent Sunday.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Kiloniner,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

John

Disliked: Amenities
Not horrible but also not great either . The room itself was clean but smelt very heavily of cigarette and marijuana smoke . It was quiet but the surrounding area was a tad bit sketchy .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 31, 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Mary

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Be aware of $100 deposit for "damage to room", mold under soap tray in shower/bathtub (wouldn't notice unless one took a bath), floor not clean in front of refrig ( several spills from someone else), fruit flies in room, ice bucket had peanut butter (?) and attracted bugs. Breakfast doesnt include eggs and bacon just cereal, waffles, yogurt, bagles/toast, juice and coffee. If coming off of I-65, not worth the extra 10 miles. Price was reasonable for a king sized bed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Dear Mary,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Brequille

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 13, 2024
Dear Brequille,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Edgar, Staten Island

Business traveler
Disliked: Staff & service
The staff talk like they don't really care about customers
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Edgar,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Michael

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The beds were very comfortable but the deposit was ridiculous and I found a roach in my room. The outlets by the bed didn’t all work and there was a weird smell. The reservation set up is not the best. We had to do a new reservation and was told we had to pay for another deposit for the same room.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Anesha

Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Anesha,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Amanda,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Khris

Disliked: Staff & service, property conditions & facilities
I feel the staff was very inconvenient
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Khris,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2023
Response from General Manager on Feb 25, 2024
Dear Terrance,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Rev. Seth

Traveled with partner
Disliked: Cleanliness
The room smelled like maryjane. Would never stay there again!!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Rev.Seth,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Lauren,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Glomeria

.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Glomeria,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service
We got in late from a 12 hour drive in the cold and icy road. Checking in & out was quick and easy. Staff polite.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Yvette,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Benny

Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Benny,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay Front Staff Really Nice
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Guest,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Kinsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Dear Kinsley,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs in two of my rooms and Cockroaches in the other two
Stayed 11 nights in Oct 2023
Response from General Manager on Dec 14, 2023
Dear Christopher,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

BRETT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Dear Brett,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Andrew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they offered smelled like an ashtray. The second room we took was almost as bad but we took it because we were tired. There was a fist sized hole in the bathroom door. There was someone else’s hair in the shower. The shower doesn’t get hot. There were cigarette or blunt burns on the bed spread. The air conditioner was off when we arrived so it was hot. The remote was taped together but it didn’t matter because it doesn’t work anyway.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Andrew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Kerrick

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors upon entering were not clean or moped, the bed spread had stains.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Kerrick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Marcus

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 4, 2023
Dear Marcus,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Mantu

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Mantu,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Tristan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Tristan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Peggy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we liked about the hotel. The staff was very rude and told us not to destroy his hotel room which was old and dirty. He took a $100 deposit from us and was offended I asked for a receipt. He argued with my elderly mother when she told him that his comments were uncalled for. He wanted to cancel the booking at 11:00pm and told us to go elsewhere we pre-booked for 3 nights and paid in full online. The room was old and dirty, the towels were yellowish and not clean. The bathtub was dirty, the floors were dirty. There was a used tea bag left in the coffee/tea machine. I used one pack of disinfectants to clean the room. There was no security chain on the door it was broken off and the door opened to the outside, I had to use the old chair which was peeling off to jam the door handle to feel safe. Coffee was stale and old, the bagel was stale and hard. We stayed 1 night and checked out. I would not recommend that hotel it wasn't up to par for the price.
Response from General Manager on Oct 23, 2023
Dear Peggy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work, phone did not work and one day they did not clean or update the room!
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 15, 2023
Dear William,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

William

Traveled with group
Disliked: Property conditions & facilities
The facility was old, the service average given the rate was high because of a local event that weekend. Had I not been going to the Barber Motorsport park that weekend I would not have expected to pay $199.00 a night for the room.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Dear William,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the Birmingham area without being in the city ..
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 9, 2023
Dear Andrea,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Heather

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service!
Horrible! Booked and when I arrived reservation wasn’t available! Left at 11:45pm with my daughter to try to find something. Poor!!!
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 3, 2023
Dear Heather,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Billie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Billie,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!
Not a pleasant stay. Front desk clerk was nice, but not at all concerned about my room not having functioning air conditioning. My room was hot and muggy and I was not able to sleep the entire night. I went down to the front desk, and the clerk, nonchalantly said, sorry. Shrugged his shoulders and told me nothing he could do. I asked for a different room, but refused. He claimed the hotel was booked solid. Meanwhile, it was midnight, plenty of parking spots open, and I walked around the property where there was visibly plenty of rooms available. My frustration is that I believe he refused to give me a different room, so that he didn’t have to clean my original room. I believe prior guests refused my room prior to my arrival because my room lights were on, the bathroom was not clean, and the AC was on full blast blowing hot air. All the rooms that appeared to be available, had all the lights turned off, and the AC units were NOT on. Although the front clerk was nice, I wholeheartedly believe he was not honest with me, showed no remorse or empathy for my situation. Needless to say it was a hot sleepless night. Unfortunately because of my poor experience, I would hope to receive a refund, even though the clerk said there was nothing he could do. Also, I would never recommend this hotel to future guests.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 17, 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Qadry

Liked: Cleanliness, staff & service, amenities
The property is convenient to get to. Definitely saw the rooms being upgraded w fresh coat of paint ('23) and flooring.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Qadry,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Ramon Arael

Traveled with family
Liked: Amenities
Fairly well kept. Poor breakfast, and ice machine on first floor still broken after having told them a week ago to fix it.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Dear Ramon,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Donna, pinon hills

Liked: Staff & service, property conditions & facilities
The beds were comfortable. The room was clean. The price was right. Good for 1 or 2 overnight stay.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Donna,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Ramon Arael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and well kept property
Stayed 1 night in Jul 2023
Response from General Manager on Jul 25, 2023
Dear Ramon,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Malcolm

Disliked: Staff & service
The hotel cancelled the the reservations. It was a lack of communication. The desk clerk could not speak English well enough for me to understand him.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 13, 2023
Dear Malcolm,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Reseda

Business traveler, Traveled with family
wanted to get wake-up call but the phone did not work. Did not want to go out of my room in Birmingham, at night. Duh! room was clean and area outside was quiet.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Reseda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was bad no HVAC
Stayed 1 night in Jul 2023
Response from General Manager on Jul 6, 2023
Dear Christopher,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Ginger

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Despite the property being listed with a pool as an amenity (which is why we chose this hotel being we are in the middle of a heat wave in Alabama), we discovered the pool was closed upon arrival. Neel Patel stated the pool has been closed since "the COVID". He also stated it was Expedia's fault for not updating as they have reached out to Expedia regarding the pool's permanent closure. He refused to refund the reservation stating it was nonrefundable. A refund would not have been requested had the amenities promised in the booking been available. The reservation was made under false pretenses during to false information provided in the listing. Quality Inn as well as Expedia will not receive any further business from this family.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 3, 2023
Dear Ginger,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was terrible, I couldn’t get the shower to work. Staff was nonchalant and not helpful. Worst stay I have ever had in a motel.
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 3, 2023
Dear Larry,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Newton E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jun 21, 2023
Dear Newton,It was great to have you staying with us at Quality Inn Airport - Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leaky ceiling
Room was not clean when we checked in. Hairs in bed and on bathroom floor. Second night ceiling in bathroom leaked for 3 hours over the tolilet (Room 143). There was an old hole in the ceiling I noticed when we checked in so it was an existing problem. Was told someone was doing laundry on the second floor. They offered to move us to a room on the second floor but it was around midnight and dad is 90 years old and already in the bed. I mopped up water best I could for 3 hours and used the 5 gallon bucket they gave me to try and catch the water. In the middle of cleaning up water I was greeted by a big cockroach. I did ask for some kind of discount when checking out but it was denied.
Stayed 2 nights in May 2023
Response from General Manager on Jun 6, 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Derek

Disliked: Property conditions & facilities
For the price of the room I expected more
Stayed 3 nights in May 2023
Response from General Manager on Jun 3, 2023
Dear Derek,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Low average hotel
Poor breakfast menu. Need king size bed in better shape and condition. Bathtub need remodeling.
Stayed 5 nights in May 2023
Response from General Manager on May 30, 2023
Dear Guest,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RoachMotel
Absolutely AWFUL!!! And especially NOT for that price! I booked 6 rooms (for work) and all of them were HORRIBLE. Roaches in all the first floor rooms, the door panel was broken on two rooms so we had to have the office open them with a key EVERY time we needed in, the bathroom door handle was broken in one room so if it shut it would lock you in/out of the bathroom, 5 of the rooms had problems with the shower either not draining or hardly a dribble coming out, every room had stains and cigarette burns on "clean" sheets and all the counters looked like they hadn't been wiped down (coffee rings, misc. spots, hair...), and the walls looked like animals had been living in there with all the dirt, stains, and holes. I spend a lot of nights in a hotel room, and this BY FAR, is THE WORST!!!!!
Stayed 3 nights in Mar 2023
Response from General Manager on May 11, 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager