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Reviews of Quality Inn Homewood Birmingham I-65

2.5 out of 5
Quality Inn Homewood Birmingham I-65
155 Vulcan Rd, Homewood, Birmingham, AL

Reviews

5.8
Rating 10 - Excellent. 42 out of 358 reviews" "
Rating 8 - Good. 81 out of 358 reviews" "
Rating 6 - Okay. 79 out of 358 reviews" "
Rating 4 - Poor. 79 out of 358 reviews" "
Rating 2 - Terrible. 77 out of 358 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cary

Disliked: Cleanliness, property conditions & facilities
Room looks like a place used to store furniture, roaches crawling around the bathroom.
Stayed 1 night in Sep 2023

2/10 Terrible

Amanda

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was not open as advertised. Was very run down. Room smelled of smoke. Bed was wet upon check in. Lots of people randomly hanging outside of rooms. We are a family with small children. We didn’t stay and demanded a refund.
Stayed 1 night in Aug 2023

2/10 Terrible

Charles

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Location to UAB why we choose this place

4/10 Poor

Matthew Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unclean and unkempt. My stay wasn’t awful, but the room was not what I expected. I wouldn’t book this hotel again.
Stayed 3 nights in Sep 2022

6/10 Okay

Jerry

Business traveler
Liked: Staff & service, room comfort
Ups n downs
Pool is not open, cable went out overnight and the elevator inspection is out of date. They only have the one elevator and all the doors are locked so the key cards dont open the outside doors.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The motel is much older and less inviting than it looks in the photo. The desk staff was on the phone the entire time I was checking in and the light on the second floor in front of the elevator was out. The room was acceptable, clean.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In my room you could tell the floor wasn’t vacuumed, the tub was dirty in the bathroom, my blow dryer and microwave didn’t work, my window didn’t close all the way so I could hear outside while inside and half the outlets didn’t work
Stayed 3 nights in May 2021

6/10 Okay

Verified traveler

Stayed 1 night in May 2021

4/10 Poor

Lyndon

Disliked: Cleanliness, property conditions & facilities, room comfort
Clean your rooms
It was not a good experience, room 145 on the back side of the property, was not clean the bed was in a tiled position high on the foot and low at the head, dirty around the edges of the furniture. So out dated furniture.
Stayed 1 night in May 2021

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place I have ever stayed in. The service was poor and the staff unresponsive to customer needs or concerns. Phone broken cable spotty room dirty and dark. Housekeeping poor. I would not stay here again nor recommend it to anyone
Stayed 2 nights in Apr 2021

4/10 Poor

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not what is advertised-NEVER again
Tv did not work at all and when front desk individual was told she said ok and didn’t do anything further. The bathroom towel had dried poop on it (took a photo if needed)
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting nasty hotel it was underwear in the bathroom They didn’t clean my room Then I changed rooms on the third floor the tv didn’t work I couldn’t watch tv and that room was dirty as well I kept seeing black stuff on the sheets I never seen or been in a hotel so dirty
Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in too the hotel the air didn’t work the tv didn’t work when I got back to the room my friend was sleeping and she woke up because she was getting bit by BED BUGS !! & I was was still charged for the night stay I wouldn’t recommend this hotel too anyone!!!!!!
Stayed 1 night in Mar 2021

6/10 Okay

Tawni

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham
Good
Stayed 1 night in Mar 2021

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Terrible and unsafe location would not recommend if you like your life
Stayed 1 night in Mar 2021

8/10 Good

Adrian

Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Advertised as a king bed with a sofa. The room was very small and had a chair instead of a sofa, which was a problem for our family. It also needed some upkeep. There was a hole in the carpet, some broken bathroom tiles, and just some overall issues that needed updating.
Stayed 1 night in Mar 2021

6/10 Okay

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
First room given, tv didn't work, fan in bathroom was so loud you could not talk above the noise. Phone didn't work to call front desk. Second room was ok. Both rooms were dirty. Carpet edges were really dusty.
Stayed 1 night in Mar 2021

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was nice
Stayed 2 nights in Feb 2021

6/10 Okay

Jonathan

Disliked: Cleanliness, property conditions & facilities
My room had several roaches and some other type of insect. Had to walk around the front for vending only to have to wait 20 minutes to be buzzed in
Stayed 1 night in Feb 2021

2/10 Terrible

Carolina, Birmingham. AL

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smell musty and aren’t clean. The housekeeping people do no respect the do not disturb sign, and nock on your door very early on check out day. There wasn’t any breakfast, just coffee. I do not recommend this hotel.
Stayed 2 nights in Dec 2020

10/10 Excellent

Nicolás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great
Stayed 1 night in Dec 2020

8/10 Good

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Lost & found
It was overall decent except I left a phone charger & let them know as soon as I left but no one could find it by time I could get back
Stayed 1 night in Dec 2020

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet thats about it
Not as advertised
Stayed 6 nights in Nov 2020

10/10 Excellent

Verified traveler

Great stay! Would stay again close to UAB hospital
Stayed 1 night in Nov 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
It’s the most dirty room that I ever experienced in my life. Carpet, sofa chair, ottoman with stains, office chair broken, bathroom was so dirty with mold all over the shower, toilet dirty, no vent on the AC duct (with mold too) Found a lot of curly black hair all over the place. The front desk girl was really mean and racist, screaming all the time. If she had personal problems, leave it outside work. We had to stay there because it was late at night and we were tired.
Stayed 1 night in Oct 2020

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020

2/10 Terrible

Lashon, Homewood, Alabama

Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing good about this place. The toilet would not flush, there was a roach in the refrigerator. Although, she offered to move me it was not the best stay ever. The room had this stale like smell and it also smelled like cigarette smoke.
Stayed 2 nights in Oct 2020

4/10 Poor

Marcus

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
The room was not what was in the pictures my bed was broke at the foot and the bath tube and toilet was dirty.
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, was affordable but will not stay there again
Stayed 1 night in Oct 2020

2/10 Terrible

Mike, Gadsden, al

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible room, no smoke detectors, black mold in bathroom, broken shower curtain rod, paint falling off the ceiling, fridge not working
Stayed 1 night in Sep 2020

4/10 Poor

John

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel run down and dirty.
This hotel is old and way past time for renovations. Non-smoking room reeked of stale cigarette smoke. Front desk employees were unfriendly and not helpful at all. Would not recommend this hotel to anyone.
Stayed 1 night in Sep 2020
Response from S.W. on Sep 16, 2020
We apologize for the inconvenience, and we'll work harder to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Donterrial

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very good stay I will be back
Stayed 2 nights in Aug 2020
Response from S.W. on Sep 16, 2020
We are very glad that you enjoyed your stay..Continue to be safe and have a great day.Hope to see you soon.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Unsatisfied Customer
The front desk clerk was very rude in hamdling the check in & check out process. She was very unfriendly & there was a lack of professionalism. Television in room was dysfunctional. Towels were dirty.
Stayed 1 night in Aug 2020
Response from S.W. on Sep 16, 2020
We apologize for the inconvenience, and we'll work harder to address the issue you experienced. Thanks for letting us know.

8/10 Good

DESHUNDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice but the issue i had was the air. The room wasnt cool enough because the air wasn't working properly. So i couldn't sleep good at all.
Stayed 1 night in Jun 2020
Response from S.W on Jul 11, 2020
We apologize for any inconvenience that you may have with your stay. We are making sure to resolve all issues. Thank you have a great day, and stay safe.

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2020
Response from S.W on Jul 11, 2020
We do apologize for any inconvenience you may had. We've been working very hard to fix all issues. Stay safe and have a great day.

4/10 Poor

Akivia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Poor customer service
The guy at the front desk very unpleasant. I booked a King bed room with a sofa bed as stated on the app. When I went to the room not sofa so I went back to the front desk. The guy at the desk became upset when I asked him and he said “We don’t have a sofa” I’m like well Sir that’s what my description said I was charged for and I have my kids as well. At that point I wasn’t about to argue and I said whatever and me and my Family went to sleep.
Stayed 1 night in Jun 2020
Response from S.W on Jun 25, 2020
First, let us express our deepest apologies. Your comments and concerns regarding the service that you received are very important to us. We want our customer's to enjoy staying with us. We will make sure to take the appropriate actions.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020
Response from S.W. on Jul 11, 2020
We do apologize for any inconvenience you may had. We've been working very hard to make proper adjustments within the facility. Stay safe, and have a great day.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2020
Response from S.W. on Jul 11, 2020
We apologize for any inconvenience you may had. We have worked very hard to make the facility better. Thanks, have a great day, and stay safe.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience. Front desk was very helpful and professional
Stayed 5 nights in May 2020
Response from S.W. on Jul 11, 2020
We are glad that you enjoyed your stay. Hope you visit again. Have a great day, and stay safe.

6/10 Okay

Chris

Disliked: Staff & service
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property rundown. Doesn't look like the picture. Needs updated. Wouldn't let my feet touch the carpet, although I did take a shower. The only good thing was that I was not complacent about not touching things that I thought may have been dirty. Unlike being at a place where it looks clean but isn't.
Stayed 1 night in Mar 2020
Response from S.W. on Mar 28, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.