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Reviews of Quality Inn Trussville I-59 exit 141

2.5 out of 5
Quality Inn Trussville I-59 exit 141
4730 Norrel Dr, Trussville, AL

Reviews

7.0

Good

Rating 10 - Excellent. 145 out of 526 reviews" "
Rating 8 - Good. 159 out of 526 reviews" "
Rating 6 - Okay. 90 out of 526 reviews" "
Rating 4 - Poor. 64 out of 526 reviews" "
Rating 2 - Terrible. 68 out of 526 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jerald

Liked: Cleanliness, staff & service, property conditions & facilities
The room was basic but clean and quiet. The staff was very helpful and the price was right. I felt very safe. The bathroom was very clean and well stocked with fresh towels. I will definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Victor

Check in was quick and easy😊
Stayed 1 night in Mar 2024

6/10 Okay

Jeff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Propert smelled like almost every room had pot being smoked in them.
Stayed 1 night in Mar 2024

4/10 Poor

Debbie

Traveled with group, Traveled with pets
Disliked: Staff & service, property conditions & facilities
Surprise at check in. Plan on paying an extra $25 per pet. No designated smoking areas and folks smoking out side our room with AC running it was like sleeping in a nasty ashtray.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Desk Clerk is very kind to his returning customer. This is Great Customer Service and People Skills.
Stayed 1 night in Mar 2024

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service at Check Always!
Stayed 1 night in Mar 2024

4/10 Poor

Misty

Stayed 1 night in Feb 2024

10/10 Excellent

Al Alim, West Palm Beach

Business traveler
Liked: Staff & service
Overall it wasn’t a bad 2 nights stay. The only thing that stood out for me was that the sheets had a stain in them and the comforter had burn holes. There was also some burn makes near the sink outside the bathroom.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Misty

Stayed 1 night in Jan 2024

8/10 Good

Lasundria

Stayed 1 night in Jan 2024

8/10 Good

Tasha

Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024

2/10 Terrible

Jason

Stayed 1 night in Jan 2024

10/10 Excellent

TaTanisha, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
in dire need of remodel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Christopher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not very clean took 10 min of running water to get hot water. Bed was very uncomfortable pillow had stains on the casing worst hotel I’ve probably ever stayed at!
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY
Do yourself a favor. Book your room at the next nearest hotel. It is next door. This hotel had burn holes in the bedding and the stains on the chair are absolutely disgusting. We did not stay in the room due to above mentioned items and booked next door. Wife was absolutely not having our family and kids stay in this room. I agreed with the decision to not stay and book next door. If you book and run into the same disgusting circumstance, good luck getting your money back. Hotels.com did what they could.
Stayed 1 night in Dec 2023

8/10 Good

Paul, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Stayed 1 night in Dec 2023

10/10 Excellent

Walter

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia Gail

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient to where I wanted to be. There were restaurants close by.
Stayed 1 night in Dec 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee. Maker did not work.and the damn phone did not work.safety violation but overall nice and clean and friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Jayesh

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sheriese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard bed in a cold room
The central heating did not work on one of the coldest nights of the year! To their credit, they brought us a space heater when we called to ask someone to look at it. Also, these are the hardest beds I have ever slept on. It was more like sleeping on a box spring than a mattress. Continental breakfast very sparse.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sherronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

John

Close to highway traffic noise
Stayed 1 night in Dec 2023

8/10 Good

Gladys

Traveled with partner
Liked: Cleanliness, staff & service
Overall, it was a decent 1 night stay. The property needs updating, but other than that everything was working. We had small refrigerator, microwave, TV. They need new blankets and a better looking shower head. If they do minor adjustments from older to newer, I personally think it could get better ratings. I would say, from Average to good. I would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice stay
Stayed 2 nights in Dec 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and convenient place to stay for a night or more. Very close to my points of interest. Grateful to find a room last minute
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for your buck
Great motel for the value. Room was clean & comfy. In a good area, right off the interstate.
Stayed 1 night in Dec 2023

2/10 Terrible

Jorge, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Paul, Huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. Getting into the room was a problem because the card reader didn't work very well. This is close to the freeway so there's constant traffic noise. But I will probably stay here again in the future.
Stayed 1 night in Dec 2023

8/10 Good

John

Liked: Staff & service
Nice customer service
Stayed 1 night in Dec 2023

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel room door wouldn't close tight. So street nose was loud as heck. 208.
Stayed 2 nights in Dec 2023

10/10 Excellent

Salicia

Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, pleasant staff,
Very clean, modernized motel, very good location off the highway.
Stayed 1 night in Nov 2023

6/10 Okay

Anita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is just old and not well maintained
Stayed 2 nights in Nov 2023

8/10 Good

Kathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price!
Very clean and gentleman at the front desk was very nice and helpful. The new TV Cable system wasnt working right but it was late and he promised to have it fixed.
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023

2/10 Terrible

Ashley

Stayed 1 night in Oct 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 1 night in Oct 2023

4/10 Poor

JACK

Traveled with family
The room smelled like smoke and it was a non-smoking room. We had a very hard time sleeping because you could hear noise coming from both rooms on each side of ours and you could also hear people walking upstairs over our room. In other words it was to noisy. Also there was to much light coming in around the door at night.
Stayed 1 night in Oct 2023

10/10 Excellent

BRENT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023