change the price on us
Posted Apr 6, 2016
I made my reservation as an AARP member, chose and paid fortwo rooms with two queen beds and non smoking, when we got there the desk attendant claimed we had two smoking rooms and did not read the fine print, blaming expedia for this. In order to get non smoking rooms he wanted more money, being tired and not in the mood for arguing we paid the extra and next time I will print the agreement.
Comment from Hotel Management
Apr 14, 2016 by Lisa J., Hotel Management
Thank you for taking the time to leave a comment.
I was sorry to see that you had a problem with
your reservation. I would like the chance to get to the bottom of it, but I would need some information from you. I apologize if the hotel staff
made a mistake & I would love the chance to
make it up to you.