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Reviews of Sonesta ES Suites Birmingham Homewood

3 out of 5
Sonesta ES Suites Birmingham Homewood
50 State Farm Pkwy, Homewood, Birmingham, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 357 out of 694 reviews" "
Rating 8 - Good. 181 out of 694 reviews" "
Rating 6 - Okay. 76 out of 694 reviews" "
Rating 4 - Poor. 32 out of 694 reviews" "
Rating 2 - Terrible. 48 out of 694 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were told that the elevators were under construction. The receptionist was wonderful. She found us a room (upgrade) on the first floor. This was great, both of us being seniors and my husband severely visually challenged. The furniture needs some attention but we would stay there again.
Stayed 1 night in Apr 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us! It was a pleasure meeting you and your husband!

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The smell was revolting and unfortunately followed me home on my luggage.
Stayed 2 nights in Mar 2024

10/10 Excellent

PAMELA

Liked: Staff & service
Excellent customer service 💯@ front desk Very professional 👍
Stayed 1 night in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!!

10/10 Excellent

Willie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They were getting work done to the roof but the hotel has quiet hours from 10p-8a and the roof work didn't start until 8am. There are a couple of strip malls less than 15 minutes away. Plenty of dining options including sit down and fast food. The parking was plentiful. The area itself was quiet despite having several extended stay properties in the area. I didn't make it to breakfast but the rooms were clean and well stocked.
Stayed 3 nights in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

8/10 Good

Diana

Stayed 3 nights in Mar 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Brooklyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for business
Stayed 3 nights in Feb 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

8/10 Good

Janea

Traveled with family and small children, Business traveler
Liked: Staff & service, property conditions & facilities
Overall had a great stay , room items could have been a little cleaner but we had a good stay.
Stayed 2 nights in Feb 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here frequently for business travel. Excellent staff. Rooms are always spacious, clean and quiet. If you are looking for great service and value, this is the place. Can't say enough good things about them!
Stayed 2 nights in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

10/10 Excellent

Latasha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk attendant
Stayed 2 nights in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

10/10 Excellent

ELIJAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!!

8/10 Good

Kimberly

Stayed 1 night in Feb 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Greg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Jan 2024
Response from Tammi on Feb 11, 2024
Thank you for staying with us!

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Marijuana smells. Stained carpet. Small, thin towels. Stiff, small mattress. Thin linens. Insufficient breakfast hours and foods. Ran out of food 45 minutes before breakfast closed.
Stayed 3 nights in Jan 2024

8/10 Good

annie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the 2 separate bed rooms. However, I would prefer 2 double beds in each room.
Stayed 1 night in Jan 2024
Response from Tammi on Jan 30, 2024
Thank you for staying with us!

10/10 Excellent

Donisha

Stayed 1 night in Jan 2024
Response from Tammi on Apr 14, 2024
Thank you for staying with us!

10/10 Excellent

Terrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

4/10 Poor

alisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Just nasty!
This hotel is so dirty and dusty! They need to clean from top to bottom and renovate. It was dust everywhere, carpet had stains, tub didnt drain. I would never stay at a Sonesta again! It seemed like a halfway house.
Stayed 3 nights in Jan 2024

10/10 Excellent

Frankesha

Stayed 1 night in Jan 2024
Response from Tammi on Mar 7, 2024
Thank you for staying with us!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Loved our stay here. Nice spacious room, with full-sized refrigerator, microwave and sofa bed. Breakfast was very good. Pleasant staff.
Stayed 1 night in Dec 2023
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammi on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tammi on Dec 27, 2023
Thank you for staying with us!

10/10 Excellent

Dr. Derrick LaBruce

Stayed 2 nights in Dec 2023
Response from Tammi on Dec 27, 2023
Thank you for staying with us!!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

8/10 Good

Ramona, Valley Head

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tammi on Dec 25, 2023
Thank you for staying with us!

10/10 Excellent

LaQuinta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend!!
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
Thank you for staying with us! Looking forward to seeing you again!

10/10 Excellent

JERMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
It was great seeing you again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Absolutely beautiful & very comfortable place. Front desk personnel were very friendly & accommodating! Breakfast was delicious!
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
Thank you for staying with us!

10/10 Excellent

TORTECCIA

Liked: Cleanliness, property conditions & facilities, room comfort
Over and beyond
My stay was excellent.
Stayed 1 night in Dec 2023
Response from Tammi on Dec 9, 2023
So happy you enjoyed your stay!

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff- clean- quiet
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room is a suite with a kitchen. Suites were spacious. Bed comfortable. Breakfast was provided- included breakfast sandwiches, grits, yogurt, fruit, bagels, tea and coffee, apple and orange juice
Stayed 4 nights in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

8/10 Good

Dylan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

2/10 Terrible

Raymond

Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tammi on Dec 3, 2023
Thank you for staying with us!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing!! Best hotel I've ever stayed in, especially for the price!!
Stayed 2 nights in Nov 2023
Response from Shawnda on Nov 21, 2023
So happy you enjoyed your stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good and nice at the hotel. Gari was great at the front desk.
Stayed 1 night in Nov 2023
Response from Shawnda on Nov 21, 2023
Thanks for your feedback. Delighted you enjoyed your stay.

8/10 Good

Nadia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Shawnda on Nov 21, 2023
Thanks for staying with us.

10/10 Excellent

Caron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and the staff was extremely helpful and friendly.
Stayed 1 night in Nov 2023
Response from Shawnda on Nov 18, 2023
So delighted that you enjoyed your stay with us. We look forward to your return.

10/10 Excellent

Davron

Liked: Staff & service, property conditions & facilities
When ever there is someone use the bathroom you can hear the water flow
Stayed 1 night in Nov 2023
Response from Shawnda on Nov 18, 2023
We will check this out. Thanks for sharing and staying with us.

2/10 Terrible

Edward

Stayed 1 night in Nov 2023
Response from Shawnda on Nov 18, 2023
We are sorry Mr. Edward that we did not meet or exceed your expectations.

10/10 Excellent

Tiberius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Candie was the best she made it easy for me to check in
Response from Shawnda on Nov 9, 2023
Thanks for your feedback. Glad you enjoyed your stay. I will inform her of your compliment.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing Great customer service
Stayed 1 night in Nov 2023
Response from Shawnda on Nov 7, 2023
Thank you for staying and we look forward to your return.

10/10 Excellent

Carson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!!
Nice Enjoyed the Basketball court
Stayed 1 night in Nov 2023
Response from Tammi on Nov 5, 2023
Thank you for staying with us! We are so glad you had the opportunity to enjoy the basketball court!

10/10 Excellent

deonte

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tammi on Nov 5, 2023
Thank you so much for staying with us!

10/10 Excellent

Gary, Villa Rica

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Tammi on Nov 5, 2023
Thank you so much for staying with us!

10/10 Excellent

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Shawnda on Oct 30, 2023
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Reka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tammi on Nov 5, 2023
Thank you so much for staying with us!