Posted Apr 18, 2016 on Hotels
room was comfortable and clean. breakfast area was a bit grungy and I did not see anyone attending the area during our breakfast which was approximately 30 minutes. also, there was a small matter that I felt unsatisfied with regarding the hotel staff. I accidentally left an expensive item in our room (miscommunication between my husband and myself re who was packing it) and called immediately after I realized I had left it to ask if it had been retrieved by housekeeping. I absolutely understand the hotel is "not responsible for items lost or stolen", but I called 4 hours after we checked out and was told to call back and speak to housekeeping the next morning. I called housekeeping the next morning at 9 am (the time I was told they would be in), and received no answer but left a message which did not get returned. I called back at 1:30 pm and was told by the front desk that they "were flipping rooms so fast" because there were so many check outs that day that they didn't notice if anything was left in our room. the item had not been turned in to the lost and found either. very disappointing and I feel dishonest.