Duplex (Apartment) | Private kitchen | Fridge, microwave, oven, stovetop
Check availability

Reviews of Shaftesbury House - Our City Apartments

3.5 out of 5
Shaftesbury House - Our City Apartments
59-61 Station Street, Birmingham, England

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 66 reviews" "
Rating 8 - Good. 30 out of 66 reviews" "
Rating 6 - Okay. 8 out of 66 reviews" "
Rating 4 - Poor. 8 out of 66 reviews" "
Rating 2 - Terrible. 4 out of 66 reviews" "

8.2/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Dean, Corby

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice studio, good location, appalling organisation
First things first, it was a nice, clean studio but that's only part of the story. There's no regular reception and I wasn't contacted to be given an access code. The 3 phone numbers given at the front door didn't work (voicemail x2, and a company name which didn't correspond with the name of the hotel). My room wasn't ready so I had to wait around for it to be cleaned. 10am or 10:30 checkout? Depends where you look and who you ask. Inconsistent information. Also, the staff seemed to have double booked a room as the man who arrived at the same time as me found his room already had someone in it. This concerned me as, for all I knew, someone could have been in my room whilst I was out. When I arrived back in the evening there were 2 men sleeping on bean bags as they couldn't get hold of the staff on the phones either, and their belongings were locked in the reception room. In no way was this a relaxing stay. Sure, the bed was nice, but the organisation and security flaws meant I slept with one eye open. I think pigs will fly before I stay here or with this company ever again.
Stayed 1 night in Aug 2019

4/10 Poor

Karen

Liked: Staff & service
Disliked: Room comfort
Awful Location
Apartment clean but area it is in is dreadful. Would not stay again for this reason.
Stayed 1 night in May 2019
Response from Manager on May 28, 2019
I would suggest next time to check the area before making a reservation that way you won't be disappointed and leave an awful feedback Karen!! We are based in City Centre of Birmingham.

8/10 Good

David

Liked: Cleanliness, room comfort
good
super convenient. and clean and well appointed. lots of space. slight slowness of response from service staff but overall good value.
Stayed 2 nights in May 2018

8/10 Good

I J

Liked: Cleanliness, staff & service, room comfort
Lovely staff. Would recommend a written apartment guide/manual since the front desk is open limited hours though for things like using the WiFi and intercom.
Stayed 4 nights in May 2018

8/10 Good

Steve

Liked: Staff & service, room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City apartments break.
Good apartment. Very close to station. Very helpful staff. Problem with WiFi and TV. Could be a bit cheaper.
Stayed 3 nights in Mar 2018

2/10 Terrible

Shannon , Worcs

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Would never visit again
Avoid at all means if you’re looking for value for your money. Very awkward meeting, was made to stand outside for 5 minutes to wait for someone to open a door for us to the reception - no WiFi wrote down, just told to us to remember the login and password - initially looked ok to the eye - we dropped our stuff and left the apartment as we had things we needed to do. After arriving back to look thoroughly around our apartment we realised it wasn’t very nice. Very industrial, looked like it was very cheaply decorated, chipped paint on the walls, cheap signs around which were peeling off, bed felt about 10 years old, never mind the rest - the list is endless. They state they had laundry facilities available - no washing machine anywhere in the apartment & when contacted later in the evening was told I couldn’t use them & that they will be open at 9:30am as there is no staff to let me in. (They also charged me a £25 cleaning fee when I got to the property which wasn’t stated before purchasing) So basically had no way of washing work uniform which was needed for the next day - customer service was awful & dealt with very unprofessionally. I’ve contacted the office several times and they’ve chose to ignore my calls and message I left (all I asked for was my £25 cleaning fee back as I left the apartment to stay elsewhere as it was that awful) I will never in my life return or recommend to anyone, EVER
Stayed 1 night in Feb 2018

8/10 Good

Chong

Liked: Cleanliness, room comfort
Good location but remote check in/out by 0844 no.
Really good location just opposite the John Lewis of New Street Station, easy access and good Chinese restaurants around. However no one at reception, and because booked through hotels.com no PIN given and have to call 0844 number for access into the building and for key collection. Also because of this no VAT receipt issued and have to call the same number again ask them to email over.
Stayed 2 nights in Jun 2017

4/10 Poor

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oof!
I was always told to only say something if it was nice so here goes - the location is adjacent to New St station so excellent.... I have stayed at City Quarters hotels in London and found them to be relatively expensive but in tip top condition. I doubt very much that this is part of the same chain. The exterior looks run down and once inside the lobby the smell is of last night's curry. The eoom itself is a reasonable size but very run down. The bed is uncomfortable - it felt like a fold me up - and the bedding and pillows were poor. The furnishings are old and cheap - the tv was the size of a teabag - and the bathroom floor is metal!. Nasty.
Stayed 1 night in Jun 2017

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chrysostomos

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean apartments centrally located
Very centrally located apartments, just opposite the entrance to the train station. Pros, location, clean, fully equipped, next to New Street train station and mall with food market, coffee places and Starbucks, they open at 6.00 so convenient to grab a coffee early morning. Cons, not so big room, quite noisy during weekend nights, very bad wifi.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Considering the price, the studio needs a lift up. The sofa was uncomfortable. I could not work the TV or use the WiFi. It is rather noisy and the big screen above the entrance to railway station is a source of constant light

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean apartment, great location.
Great location, nice clean comfortable apartment. I would recommend eye mask as even with the blinds down the Giant LED screen from the station is glaring in and makes it bright.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartments were very easy to find. Coming from the trains turn left towards the south exit and John Lewis escalators, walk down the steps outside and the apartments are facing you! We 'checked in' at 18.45 to find a locked door. According to the note on the door we should have had a code email but that had not happened. A short phone call later, number at door, got code and all was well. Ate at the Han Dynasty restaurant next door - v good. You can have a DIY buffet which you cook yourself on special tables with cooking pots. Wasn't brave enough to try it myself but the sizzling pepper fillet steak was excellent.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stay elsewhere
When you get into the room you are hit y the heat. There is no air conditioning, and the window barely opens. This is nothing until you try to sleep. The blinds don't fully close, and just outside is a very bright LED screen at the same height as the room (if you are on the second floor or higher). Do not expect any sleep. I would stay elsewhere. Positives: it's across the road from the station.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
great location, poor quality and finish.
Fantastic location in terms of New Street station, bars and shopping. . Studio apartment - poor quality in terms of finish, repair work required and value for money. Access issues - check-in/check-out times (3pm & 10.30am) and staff contact "out of hours" beyond maintenance issues.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean apartment
Nice apartment just a bit too much light shines in at night.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to have all the facilities
Room was ideal and studio flat is great for short and longer stays alike

10/10 Excellent

John, mansfield england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean.. great price..central location
I was in town overnight to see the three degrees two doors down and two minutes out of new street so perfect location...the exterior looks tired and worn...but inside is modern...the apartment was clean ..well equipped..and most importantly I got a great night s sleep..check inn was easy and got courtesy call to see if everything was OK..I would recommend the Shaftesbury..you would be hard to please if you didn't like um
Living
Kitchen
Bed
Bathroom

4/10 Poor

Irina

Disliked: Staff & service, property conditions & facilities
Worn out place near train station
The location for this is pretty good if your only purpose is to take the train quickly the following morning. Otherwise, there's nothing I liked about the place, it looks worn out and depressing to spend your evening in. I would not stay there again.

8/10 Good

Lloyd

Liked: Cleanliness, staff & service
Adequate apartment next to New Street Station
Self catering apartments directly opposite the entrance to New Street Railway Station. Everything you need for a short stay. Not luxury but perfectly adequate and very convenient. Would benefit from aircon as room was hot but it was mid August. Will defo stay again!

8/10 Good

Emma, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birmingham
Great location and easy check I'm. Separate bedroom was only separated by a temporary wall and no mirror near a plug to do hair in

8/10 Good

David, london

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GET THE CODE BEFORE YOU GO
i didn't receive the code for door access or to get the keys had to wait until someone else arrived the keys BE CAREFUL there is no reception the room wasn't even ready!!!!!! Their fault had to come back! The help number on the accommdation NO ANSWER!! rANG 4 TIMES. It was clean but disorganise check in proceedures and not made clear

6/10 Okay

jayna, p

Disliked: Room comfort
Ideal location right outside new street station. Never received 4 digit code to get in. Couldnt find any staff to ask for a late checkout. standard size rooms, however double bed was small and uncomfortable. Apartment has a strange smell. Dishwasher provide gave all dishes an intese wash before used. Price is a bit high for what you receive.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self catering accommodation in central location
Had 1 night's stay. Reasonably priced compared with other available last minute accommodation. Central location right next to New Street Station which was a plus. It was a good clean bachelor pad. No complaints here.

8/10 Good

Alice, Co Donegal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge apartment, very quiet and clean. Thank you

10/10 Excellent

Michael, Broadstairs

Liked: Cleanliness, property conditions & facilities, room comfort
This was a great little apartment. It would be a fantastic place to stay for a weekend exploring Birmingham. It couldn't be more central and despite being so close to the station it was very quiet.

4/10 Poor

Sean, Derbyshire

Disliked: Staff & service, room comfort
Not as advertised
I booked an apartment with a separate bedroom. What I got was a very squashed bed sit with bed less than 2 foot from the sofa.

6/10 Okay

Nigel, Glasgow

Can't complain for the price.
Away on buisness, room was pretty basic, not like the posh one with the spiral staircase in the pictures. Floor was fitted with chequer plate and old laminate and the bed is in need of a new mattress. Shower was either cold or burning you depending on what time of day you used it and one of the towels provided had a big tear in it. For the price I paid, roughly £65 a night it was comfortable enough and what I expected to be honest.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
i love the fact that it's in town just next to the train station which makes everything really easy. Perfect room everything was clean

10/10 Excellent

Anna, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy punter
Very comfortable and well stocked . Only issue - I couldn't find where to empty bin as asked to do.

8/10 Good

James, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round thumbs up
Great little place. Staff really helpful. Much bigger than thought. Definitely stay again due to location

6/10 Okay

Verified traveler

Disliked: Room comfort
If I book a place for a separarate sitting area, I expect at least a partition wall,so it is possible for one person to sleep and one to stay awake not a sofa next to the bed, if I wanted that I would have booked a hotel room at half the price. Also the new street station advert is so bright it kept us up half the night

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good,but Bed was uncomfortable,a bit rickety There was a v. noisy argument on the ground floor after we went to bed. However we would be happy to book again.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Convenient little hotel
Nice hotel but room faced the entrance to new street station and the advertising screens outside aren't turned off all night. No curtains, only blinds at the window and these did nothing to cut out the light blaring in from these. A lot of noise till the early hours from outside too but this is expected city centre. Bathroom could do with updating and a towel rail would be nice. Lots of storage, well equipped kitchen, free wifi, tv and DVD in the room. Convenient location for city centre. Check in and out procedure very simple, if not a little insecure and perhaps some contact with someone in the building would be nice.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy
The room was absolutely filthy, I have taken images to support this, would not stay again.

8/10 Good

Rosie45, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hugely convenient for Grand Central Station
It was difficult to find a reasonably priced hotel in Birmingham close to the station and some of the reviews on Trip Advisor were dodgy. However, I was pleasantly surprised by Shaftesbury House. The check in procedures were not entirely clear to me, however, I had a phone message with the entry code to access my key fob. I did'nt need this because there was still someone there who gave me entry to the building. The one bedroom apartment was quiet, warm and very comfortably furnished. The only fault was the wifi, which stopped working in the lounge, just where I needed it for a work call. Very clean and although it was not at the luxury end, it was very acceptable for the price.

6/10 Okay

Verified traveler

Not bad
Was ok, room was smaller than expected for the price

10/10 Excellent

Andy, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a find
What a find excellant as a bace for business or leisure Accomodation is very good fully fitted and clean. Parking is a bit away but not far. For a regular user of hotels this is so much better, you can cook for your self or pop out for a takaway.

4/10 Poor

Jo, Surrey

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Conveniently located but rather basic apartment
I arrived late and left early and so the unmanned reception worked for me, with an emailed entry door code and envelope with the key left in the safe in the hall. The apartments are described as 'luxury' but they are not, or at least, the studio apartment that I had, was not luxurious. The mattress and duvet were thin and hard, there was no lighting near the desk or the bed, and the 'desk' was unusable (small, peeling plastic veneer and with the TV and DVD player and digibox on top - and not easily moved). The bathroom also lacked style; the rather cheap building work and fixtures and fittings reminded me of student digs! The slatted blind on the window did not keep out the light of the giant advertising panel on the side of the newly opened Birmingham New Street Station but the secondary-glazing was effective at keeping out the noise. The kitchen, in contrast, was very well equipped and well-finished. It was fine for an overnight stay, especially as I arrived late and left early, but it was not the luxurious apartment that the advertising led me to expect and I would have struggled to stay in a room with so little lighting (beyond that coming through the window!) for more than a day.

4/10 Poor

Verified traveler

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean apartment.
Very comfortable central accommodation, ticked all the boxes for us. Apartment was comfortable, relaxing and good value. Being in city centre plenty of eating options, parking at nearby NCP was only 5.50 pounds for 24 hours if you contact in advance and ask for voucher.

6/10 Okay

Verified traveler

Good
Good

6/10 Okay

Georgia

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place but shame about the noise
This is a great place to stay for location and if you like the flexibility of preparing your own meals. The room was very spacious but it was a little cramped in the bathroom. The biggest problem was the noise of the traffic outside. There was a taxi rank outside, lots of horns beeping as the buses tried to get round the corner and lots of loud talking till quite late at night. So long as you are ok to sleep with headphones on or only need to sleep between midnight and 6am it would be fine.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

10/10 Excellent

Simon, Hemel Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Fantastic experience,well worth the money spent. I would defiantly stay again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay away!
Worse experience ever. Looks like you have arrived at a haunted building. Manager on duty very rude and yelled at me for errors made by her own staff. Left after few hours. Absolute waste of money. Ruined my hubbys birthday.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
China town hotels
No parking facilities. I got a parking ticket. My stay was fine otherwise

10/10 Excellent

Debra, Woodbridge, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We stayed for 2 nights and didnt want to come home. The room and facilities were excellent. Sally was there to give us advice on where to go and even wrote directions for us. Will definately use Shaftesbury House again and have recommended to family and work colleagues. So clean and well equipped.