Ratings based on 1,098 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 22, 2018
Nice hotel and the staff were more than helpful on reception and in the restaurant.
3 out of 5
by A verified traveler from Leicestershire

Posted May 21, 2018
Hotel itself great but car park was closed and the hotel was surrounded by a massive building site. Very unsightly and not easy to get back to at night.
4 out of 5
by A verified traveler

Posted May 19, 2018
Not enough info in room especially about WIFI..
3 out of 5
by A verified traveler from Gloucester

Needs updating

Posted May 17, 2018
Overall the experience was good but I felt the rooms and facilities needed some updating.
Comment from Hotel Management
May 18, 2018 by Alise, Hotel Management
Dear Roger, Thank you for staying with us and leaving your feedback about your stay! We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make necessary changes so we can provide a better experience in the future. Kind Regards Alise Bogomolova
4 out of 5
by A verified traveler from South Gloucestershire

Posted May 14, 2018
Superb check in. We arrived at around 11am for a 3pm check in but the receptionist immediately found us a room we could use immediately. He also offered us 3 keys (there were 3 of us). I know this doesn't sound like anything special but it rarely happens elsewhere in my experience. On check out, the concierge was also very friendly and helpful in looking after our luggage.
Comment from Hotel Management
May 18, 2018 by Alise, Hotel Management
Dear Ann, Thank you for staying with us and leaving your feedback about your stay! We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make necessary changes so we can provide a better experience in the future. Kind Regards Alise Bogomolova
4 out of 5
by A verified traveler

Posted May 14, 2018
Hotel was great & the bar does amazing cocktails. Only comment on the room was that the lighting was a bit rubbish (for putting make up on!!) - not nearly enough of it... And the room doors could be a little thicker - we were woken all night with room service deliveries to nearby rooms & doors slamming...
Comment from Hotel Management
May 18, 2018 by Alise, Hotel Management
Thank you for staying with us and leaving your feedback about your stay! We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make necessary changes so we can provide a better experience in the future. Kind Regards Alise Bogomolova
5 out of 5
Recommended
for Everyone
by A verified traveler from Derby

Posted Apr 19, 2018
A nice hotel in a great location close to the city centre. Great twin rooms and great breakfast.
2 out of 5
by A verified traveler from harpenden

Worn and outdated

Posted Apr 5, 2018
Horrible dark gloomy warm out hotel with horrible bike location and no parking
4 out of 5
Recommended
for Everyone
by A verified traveler

Fine for a one night overlay.

Posted Mar 28, 2018
My stay was pleasant, room was good although the bed wasn’t the comfiest and wasn’t the most sound proofed as I could hear quite clearly doors closing in the hallway and traffic outside. A lot of construction happening out of the front of the hotel right now which initially I found difficult to know how to reach the hotel to check in. Breakfast was very good, plenty to choose from and all prepared/cooked well
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Mar 24, 2018
No parking at hotel +Parking very expensive. City centre a pain to get through but hotel very good as recommended by a friend food good staff very polite and friendly room clean and sound proof