Posted Dec 20, 2016 on Hotels
The layout of the hotel means, if you are unfortunate enough to get a room on the second floor, you have a long hike with bags etc up and down flights of stairs, (no lift.) I have stayed before and the food was good, however this time it wasn't and it's over priced. There were only two tables occupied at any one time in the restaurant (us, three people, another couple finished and left, then there was one lady who came in) but the two staff didn't appear to cope, same as the kitchen it seemed as we had a long wait for our meals. The hotel is convenient for the city centre and has plenty of parking. The room was clean and comfortable though a bit dated looking in parts, it is just "ok" for a business trip but I would have been disappointed if I'd gone for pleasure.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
You are correct the hotel does not boast a lift, however, the walk to 2nd floor rooms is no longer than that of these large modern hotels with endless lengths of corridors.
Thank you for bringing to my attention the 'slowness' in the kitchen and that of the waiting staff - I will of course investigate.
We do appreciate all feedback - constructive criticism can only help us improve our services and facilities.