You can do better
Posted Mar 18, 2016 on Hotels
I booked here as the listing said it was close to the NEC and touted shuttle service. When I emailed to confirm my reservation, the response was that we had a reservation, but there was no shuttle service. It seemed too late to cancel and find something else close to the NEC.
We called Redlands prior to checking in. We were told not to come until 3:00 PM as the rooms had not been cleaned yet and the proprietor was running some errands so could not let us in early. She did not offer a shuttle as part of her errands.
Upon our arrival (by taxi), we were told we could not have a 7 AM breakfast, that breakfast was at 7:30. A compromise was made for 7:15, although I felt pressured for time as I wanted to get to the NEC early.
Proprietor gave us a card with the local cab company's number on it. When we returned from dinner by cab, we were told breakfast could now be at 7:00 because other clients had requested it.
We arrived a few minutes early for breakfast. My husband requested scrambled eggs. This could not be accommodated as fried eggs had already been started. Proprietor Yvonne mellowed somewhat and provided us two shuttle runs over our next two days (and scrambled eggs). The room was cramped. It had a refrigerator, microwave, and coffee maker, but no chairs or table nor was there room for any. The shower temperature could not be regulated and was very difficult to turn on and off. It dripped continuously. I understand this place is on the market.