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Reviews of The Spires Serviced Apartments Birmingham

4 out of 5
The Spires Serviced Apartments Birmingham
10 Commercial Street, Birmingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 62 out of 140 reviews" "
Rating 8 - Good. 49 out of 140 reviews" "
Rating 6 - Okay. 14 out of 140 reviews" "
Rating 4 - Poor. 7 out of 140 reviews" "
Rating 2 - Terrible. 8 out of 140 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Adekalu

Stayed 2 nights in Feb 2024
Response from Serviced Apartments Manager on Mar 12, 2024
Dear Adekalu,Thank you for your review.Kind regards.

4/10 Poor

Pamster

Liked: Cleanliness
Very noisy throughout night. Door handle hanging off and interior run down. Didnt feel safe staying here.
Stayed 1 night in Mar 2024
Response from Serviced Apartments Manager on Mar 4, 2024
Dear Pamster,Thank you for taking the time to post a review of your recent stay. Although our property is safe for all of our guests we are sorry to read you did not feel this way.Please be assured, all of your comments have been taken onboard and will be address with immediate effect. Kind regards,

10/10 Excellent

Ifraz

Liked: Cleanliness, amenities, property conditions & facilities
The receptionist Timothy was very helpful and informative
Stayed 1 night in Feb 2024
Response from Serviced Apartments Manager on Feb 21, 2024
Dear Ifraz,Thank you for your great review, it is always a pleasure having you stay. Kind regards,Timothy

10/10 Excellent

Ifraz

Liked: Cleanliness, amenities, property conditions & facilities
The reception staff- particularly Timothy was very professional, informative and helpful
Stayed 2 nights in Jan 2024
Response from Serviced Apartments Manager on Jan 30, 2024
Dear Ifraz,Thank you for your outstanding review. It was a pleasure having you stay with us here at The Spires Birmingham.We look forward to welcoming you back sometime in the near future.Kind regards,Timothy

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money, lovely clean modern apartment which was very spacious. Smooth check-in and checkout too
Stayed 1 night in Jan 2024
Response from Serviced Apartments Manager on Jan 19, 2024
Dear Joshua,Thank you for your excellent review regarding your recent stay with us. We do hope to welcome you back to The Spires Birmingham some time in the near future.Kind regardsTimothy

10/10 Excellent

Miss H

Stayed 1 night in Jan 2024
Response from Serviced Apartments Manager on Jan 9, 2024
Dear Miss H,Thank you for your 10 out of 10 post. We are pleased you had a great experience with us.Please do visit us again some time in the future.Kind regardsTimothy

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, room comfort
would recommend and would use again
apartment was excellent, clean, comfortable and well equiped, would recommend and will definitely use again. well positioned too. the receptionist was very friendly and helpful
Stayed 1 night in Dec 2023
Response from Serviced Apartments Manager on Dec 18, 2023
Dear Tracey,Thank you for your great review and kind comments. We look forward to welcoming you back to The Spires Birmingham in the New Year.Kind regards,Timothy

10/10 Excellent

Mrs Nicola J

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Serviced Apartments Manager on Dec 18, 2023
Dear Mrs Nicola J,Thank you for your 10 out of 10 post.Kind regards,Timothy

8/10 Good

Ray

Liked: Cleanliness, room comfort
Short break
Seamless visit, staff were all lovely. Apartment was spacious. My only complaint would be the security deposit required which will be refunded after my visit. I was not aware of this - or if I was I missed/forgot it.
Stayed 1 night in Dec 2023
Response from Serviced Apartments Manager on Dec 11, 2023
Dear Ray,Thank you for your great review of your recent stay and for your kind comments. I will pass these onto my team.We do hope you will visit us again some time in the New Year.Kind regards,Timothy

10/10 Excellent

Ash

Stayed 1 night in Dec 2023
Response from Serviced Apartments Manager on Dec 11, 2023
Dear Ash,Thank you for your 10 out of 10 review.Kind regards,Timothy

8/10 Good

declan

Stayed 1 night in Dec 2023
Response from Serviced Apartments Manager on Dec 8, 2023
Dear Declan,Thank you for your score of 8 out of 10. We do hope to welcome you back in the near future.Kind regards,Timothy

10/10 Excellent

Ashleigh

Liked: Cleanliness, amenities, property conditions & facilities
I visited Birmingham for a concert on a Tuesday evening and so was only staying for a short period of time, and would only be using the room for a bed for the night. When I arrived, I was told I had an unexpected upgrade. The room I was given ended up being a huge 2 bedroom suite! The property was amazing and I only wish I’d had been able to stay longer to fully appreciate the suite, and also having someone else there with me to take it all in! Was such a shame I couldn’t utilise the space but I would definitely recommend Spires and will be booking to stay in the future, hopefully for longer!
Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Dec 8, 2023
Dear Ashleigh,Thank you for your amazing review of your recent stay. We are super please the apartment exceeded your expectations.We can not wait to welcome you back next year. Please do call us when your ready to book.Kind regards,Timothy

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Serviced Apartments Manager on Dec 8, 2023
Dear Thomas, Thank you for your 10 out of 10 review.Kind regards,Timothy

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice apartment very close to city centre staff very helpful and kind
Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Dec 8, 2023
Dear Terry,Thank you for your great review. We do hope to see you again some time in the new year.Kind regards,Timothy

6/10 Okay

Dylan

Liked: Cleanliness, property conditions & facilities
Room was really nice and spacious. No tv's in bedrooms and tv in living room had very few watchable channels due to reception. Surely such a lovely place needs to sort this out. This is after calling support as tv wouldnt connect to wi-fi. Let down by this.
Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Dec 8, 2023
Dear Dylan,Thank you for taking the time to post a review of your recent stay with us here at The Spires Birmingham. Please accept my apologies for the lack of TV's and TV signal. We do take all feedback on board and will use this in the future.Kind Regards,Timothy

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
Well equipped decent furnishings
Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Nov 20, 2023
Dear Gregory,Thank you for taking the time to post a positive review of recent stay. We do hope to welcome you back to stay again in the near future.Kind regards,Timothy

10/10 Excellent

Boyette, Manchester

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay … Tesco is at a walking distance which is perfect! Will certainly come back
Stayed 2 nights in Nov 2023
Response from Serviced Apartments Manager on Nov 20, 2023
Dear Boyette,Thank you for your excellent review of your recent stay. We can't wait to welcome you back.Kind regards,Timothy

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Nov 14, 2023
Dear Emma, Thank you for your 10 out of 10 review, we hope to welcome you back in the near future.Kind regards,Timothy

10/10 Excellent

CIARAN

Stayed 1 night in Nov 2023
Response from Serviced Apartments Manager on Nov 14, 2023
Dear Ciaran,Thank you for your 10 out of 10 review.Kind regards,Timothy

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, room comfort
Great place to stay
Stayed 1 night in Oct 2023
Response from Serviced Apartments Manager on Oct 30, 2023
Dear Jonathan,Thank you for you excellent review.Kind regards,Timothy

8/10 Good

Christopher

Business traveler
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Serviced Apartments Manager on Oct 30, 2023
Dear Christopher,Thank you for your great review.Kind regards,Timothy

10/10 Excellent

Sugeewa

I like everything
Stayed 3 nights in Oct 2023
Response from Serviced Apartments Manager on Oct 16, 2023
Dear Sugeewa,Thank you for your great review. We hope to see you again in the near future.Kind regards,Timothy

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
A lot better value than a traditional hotel stay - the central location within Birmingham was extremely convenient and it was very comfortable for a good night's sleep.
Stayed 1 night in Oct 2023
Response from Serviced Apartments Manager on Oct 11, 2023
Dear Guest,Thank you for your excellent review. We are pleased you enjoyed your time with us and we look forward to welcoming you back in the near future.Kind regards,Timothy

6/10 Okay

Nina

Traveled with family and small children
Liked: Cleanliness, amenities
The property was close to local amenities such as sea life centre and utilita arena. Property was generally clean and tidy, linen was nice and fresh. Had all the things that you needed for a short stay. Our apartment was right above the entrance so was a little noisy at times. Door handles need some attention, especially kitchen/lounge door, we briefly got stuck in the lounge due to faulty door handle.
Stayed 1 night in Sep 2023
Response from Serviced Apartments Manager on Sep 26, 2023
Dear Nina,Thank you for taking the time to post a review of you recent stay. We are please to read the apartment was to your liking. Thank you for your feedback regarding the door handles, these issues have now been addressed.Kind regards,Timothy

6/10 Okay

Ng Li Sin

Traveled with family
Prior to our booking and arrival, the manager, Timothy, was very helpful and responded promptly to our queries. Upon arrival, the team of Joanne and William was very hospitable, friendly and helpful. They were the sunshine of our stay. The apartment was spacious and its location was great for us. Some parts are old like the bedroom door could not close properly, the curtains are a bit broken and worst of all, very low water pressure and temperamental water temperature in the showers. But all the above were bearable given we were not exactly paying for 5-star accommodation. What was not bearable and would make us hesitate returning is the NOISE. The building is built such that people talking in the courtyard would reverberate loudly in the whole compound and during our stay, there were some loud neighbours and parties. We suffered sleepless nights during more than half of our stay.
Stayed 7 nights in Sep 2023
Response from Serviced Apartments Manager on Sep 22, 2023
Dear Ng Li Sin,Thank you for providing feedback regarding your recent stay with us. I'm please to read you were provided with great customer service during your stay. I Apologies for this issues you had faced within the apartment, please be assured we have dealt with these.Again apologies for the disturbance from the noise within the courtyard. As explained within the email reply to you, the court yard is used and owned by private tenants of the property which means it can be difficult for us to monitor the noise level or intervene.I do hope you stay with us again and maybe we could allocate you a different apartment away from the courtyard.Kind regards,Timothy

4/10 Poor

Hannah

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Check in was at 2 but we were unable to check in until 330. The lady on reception was more than accommodating however. The property was dirty and we had to make our own beds
Stayed 1 night in Sep 2023
Response from Serviced Apartments Manager on Sep 22, 2023
Dear Hannah,Thank you for taking the time to post a review of your recent stay along with the email received. A response to your email has been completed.Kind regards,Timothy

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Serviced Apartments Manager on Aug 31, 2023
Dear Joel,Thank you for your 5 out of 5 review. We hope you enjoyed your time with us.Kind regards,Timothy

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, room comfort
10 /10
Lovely apartments we was all very happy with everything in there had everything you need for stay beds was comfortable and was very clean
Stayed 1 night in Aug 2023
Response from Serviced Apartments Manager on Sep 4, 2023
Dear Sharon,Thank you for your outstanding review. We are super pleased you enjoyed your time with us. We look forward to welcoming you all back to The Spires Birmingham again.Kind regards,Timothy

8/10 Good

Deborah

Traveled with partner
Liked: Amenities, property conditions & facilities
Good standard
Stayed 1 night in Aug 2023
Response from Serviced Apartments Manager on Sep 4, 2023
Dear Deborah,Thank you for your review. We do hope you choose to stay with us again in the near future.Kind regards,Timothy

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant apartment. Very good location close to the canal and bars/ restaurants and also very near to the centre of Birmingham. The apartment itself was very clean and it really excelled our expectations on all levels. The staff were really friendly and very welcolming. The communication with the property before we arrived/checked in was exceptional. We are looking forward to returning. Thank you for a lovely stay!
Stayed 3 nights in Aug 2023
Response from Serviced Apartments Manager on Aug 28, 2023
Dear Anna,Thank you for your excellent review. We are super pleased you enjoyed your time with us and that our apartments exceeded your expectations. We would love to have you stay with us again, Please do get in touch with us directly when your ready to book.Kind regards,Timothy

10/10 Excellent

MD ABDUL

Liked: Cleanliness, property conditions & facilities
Lovely and homely. Has everything you need for a comfortable stay. Central location with lots of shops nearby
Response from Serviced Apartments Manager on Aug 21, 2023
Dear MD ABDUL,Thank you for your excellent review. We are super pleased you enjoyed your time with us. Please do contact us directly should you wish to visit us again in the near future.Kind regards,Timothy

10/10 Excellent

Nelopha

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Top standard property and was pleased that it was accessible
Stayed 5 nights in Aug 2023
Response from Serviced Apartments Manager on Aug 21, 2023
Dear Nelopha,Thank you for your 5 out of 5 review. We are very pleased we were able to accomodate you. Please do contact us should you wish to stay with us again in the future.Kind regardsTimothy

8/10 Good

Talha

Traveled with family
Liked: Cleanliness, room comfort
A very nice stay indeed
Really happy with the stay overall. Tim and Jo were always very helpful. Pleasantly surprised to find a lovely modern apartment, with nice city views. It was almost like being at home and not the usual hotel room feel. The kids loved it and the en-suite bathroom was another nice surprise. Hotels.com were a bit of let down because the £250 security deposit required by the Spires Ltd wasn't made clear. But that was returned promptly after our stay was finished. Would highly recommend staying at the Spires in Birmingham City centre and we will be booking in with them again very soon.
Stayed 3 nights in Aug 2023
Response from Serviced Apartments Manager on Aug 31, 2023
Dear Talha,Thank you for your outstanding review. It was a pleasure meeting you and your family and I'm happy your found all to your liking here. Please do contact us directly the next time you wish to return.Kind regards,Timothy

10/10 Excellent

Adrian

Stayed 1 night in Jul 2023
Response from Serviced Apartments Manager on Aug 2, 2023
Dear Adrian,Thank you for your 10 out of 10 review. We loom forward to welcoming you back in the near future.Kind regards,Timothy

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Serviced Apartments Manager on Aug 2, 2023
Dear Christine,Thank you for your great review and giving us 10 out of 10.Please do visit us again in the near future.Kind regards,Timothy

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Short stay in Birmingham
Only in appartment for a few hours of 1 day, but had all the comforts of home, and felt very safe and secure. Will definately book again for any stays in the area, jut a few minutes to New Street station and bus links down to Edgebaston
Stayed 1 night in Jul 2023
Response from Serviced Apartments Manager on Aug 11, 2023
Dear Richard,Thank you for your excellent review. We would be more than happy to welcome you back in the near future.Kind regards,Timothy

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The staff were friendly and helpful and the apartment was lovely. Spacious, clean and had kitchenware so we were able to cook during our stay. Would stay here again for sure!
Stayed 2 nights in Jul 2023
Response from Serviced Apartments Manager on Aug 2, 2023
Dear Karen,Thank you for your great review. We look forward to welcoming you back to The Spires Birmingham in the future.Kind regards,Timothy

8/10 Good

Donna

Traveled with partner
Liked: Amenities
Liked where is was situated
Stayed 1 night in Jul 2023
Response from Serviced Apartments Manager on Aug 2, 2023
Dear Donna,Thank you for taking the time to post a review. We hope to welcome you back in the near future.Kind regards,Timothy

2/10 Terrible

Jagtar

Stayed 1 night in Jul 2023
Response from Serviced Apartments Manager on Jul 13, 2023
Please do contact us should you wish to discuss this further?Kind regards,Timothy

10/10 Excellent

Ifraz

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Amazing reception staff, safe, clean, modern accomodation
Stayed 2 nights in Jul 2023
Response from Serviced Apartments Manager on Jul 4, 2023
Dear Ifraz,Thank you for your perfect review. We look forward to welcoming you back in the near future.Kind regardsTimothy

10/10 Excellent

Phill

Business traveler
Liked: Cleanliness, room comfort
Can't wait to stay again
Amazing place to stay. Was thoroughly impressed with the property. Cannot fault any aspect of my stay. Very friendly reception staff. Beautiful accommodation with an you could ever ask for. This will definitely be my 'go to' place when I'm next in Birmingham. A damn sight more for your money than a hotel room. Highly recommended.
Stayed 1 night in Jun 2023
Response from Serviced Apartments Manager on Jul 4, 2023
Dear Phill,Thank you for your excellent review. We are very pleased you have a great time during your stay. We look forward to welcoming you back in the near future.Kind regardsTimothy

10/10 Excellent

HIROKO

Liked: Cleanliness, property conditions & facilities
Not only the room, but also bathroom, kitchen and living room are very clean.
Stayed 1 night in May 2023
Response from Timothy Samson on May 12, 2023
Dear, Hiroko,Thank you for your 5 out of 5 review. We are very pleased to read how clean your apartment was.We look forward to welcoming you back in the near future.Kind regards

6/10 Okay

Oliver

Well located, witching walking distance to where the fun is
Response from Timothy Samson on May 12, 2023
Dear Oliver, Thank you for taking the time to post a review.Please do come a stay with us again in the future.Kind regards

2/10 Terrible

Craig

Traveled with group
Disliked: Cleanliness, room comfort
Do Not Stay Here
Do not stay here. We arrived to a horrendous smell of sick in the appartment, which got worse as the 2 day stay went on. Emailed upon arrival, left voicemail with out of hours contact on arrival and received no response. Had to sleep on the floor in the living room as the smell was coming from the mattress in the bedroom. Response from complaint email “I inspected the room before your arrival so something must have happened after that….” Also said they would have fixed if I’d called Out of hours call, but there was no response from them. A unsincere apology has been given, and no offer of financial compensation for us paying for an appartment which was not fit for purpose! Finally, no response to follow up emails to them. Get a hotel instead, as they are clearly not set up to deal with issues that occur over the weekend.
Stayed 2 nights in Apr 2023

8/10 Good

Zara

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Timothy on Feb 28, 2023
Dear Zara,Thank you for your positive review. We look forward to welcoming you again in the near further.Kind regards

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, room comfort
Large apartment, much more spacious than a hotel. Needed a little tlc but nice overall. Check in process a bit more complicated than a hotel. Main issue was there was no hot water and the fact the shower was already on maximum heat suggests that night not have been an isolated incident.
Stayed 1 night in Feb 2023
Response from Timothy Samson on Feb 23, 2023
Dear Dominic,Thank you for taking the time to post a review.I'm sorry to read you were face with some difficulties with the hot water in the apartment.Please be assured all feedback is important to us and I will investigate this further.We do hope we can welcome you again in the future.Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from Timothy Samson on Feb 23, 2023
Thank you for your excellent review

10/10 Excellent

Said

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Timothy Samson on Dec 28, 2022
Dear Guest,Thank you for your 10 out of 10 review.We hope to welcome you again in the new year.Kind regardsTimothy Samsonserviced Apartments Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Budget accommodation, get what you pay for
The apartment was big, clean and check in/out was easy enough. Within walking distance to the Bull Ring but not the nicest walk, so we opted for taxis. There was a lack of towels provided, two bath towels for two people but no bath mat or hand towel, so to prevent making the bathroom floor slippery, we had to use one towel as a bath mat and shared the other one. As the accommodation is generally at the lower end of a budget, you get what you pay for, cheap and cheerful accommodation which I would consider using again.
Stayed 2 nights in Nov 2022
Response from Timothy Samson on Dec 7, 2022
Thank you for your review.I'm sorry to hear there was a lack of towels for you. Please rest assure I shall ensure all staff are fully aware of the requirements for the rooms.And I shall personally ensure rooms are fully checked including the amount of towel.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Okay but could use more attention and care
The weekend check in was very slack with instructions emailed to guests and the keys left in an open safe. The room was mostly fine but the curtains were coming off the rails and were tricky to draw. The shower temperature control is was very hard to use with the dial jamming on very hot and I had to turn the boiler off to get it to cool down. Simple controls are better. Otherwise the room was peaceful and provided everything I needed for my trip.
Stayed 4 nights in Oct 2022