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Reviews of voco St. John's Solihull, an IHG Hotel

4 out of 5
voco St. John's Solihull, an IHG Hotel
651 Warwick Road, Solihull, England

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 77 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel including the room . Lovely breakfast.
Stayed 1 night in Apr 2024
Response from Saleem Asghar on Apr 18, 2024
Dear WendyThank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay with us here at voco St John's Solihull and scored us a perfect 5 out of 5!. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

LARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent from the minute you arrive. The welcome from staff is exceptional. Rooms are decorated to a high standard and are spotless. The restaurant was fantastic. The gym and spa have all the necessary facilities. Definitely will be returning and thank all the staff for making the stay great
Stayed 1 night in Apr 2024
Response from Saleem Asghar on Apr 15, 2024
Dear Lara,Thank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay here at voco St John's Solihull, I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a warm welcome in the modern reception. Our room was spacious and seemed to have been recently refurbished. We ate in the restaurant on the first evening, where the food was well presented, a generous portion and very tasty. The food at breakfast was also plentiful and excellent, with a large selection to choose from.However the cafetière of coffee was served lukewarm. Although the bedroom was spacious, it was not particularly well designed, with limited wardrobe space and an extremely small basin, even though there was plenty of opportunity to create a better surround. The car park is a bonus; although there is a daily charge
Stayed 2 nights in Mar 2024
Response from Saleem Asghar on Apr 4, 2024
Dear AnnThank you for taking the time to leave your review and the comments you have made. I am pleased to read you enjoyed your stay here with us at voco St John's Solihull. Your comments in relation to the warm coffee will be fed back to our Food & Beverage team and corrective action implemented where required.Kind RegardsSaleem AsgharDeputy General Manager

2/10 Terrible

Gary

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible stay! We were given room 251 which must of been positioned directly next to some sort or pump or A/C unit as we had no sleep all night from the noise! Shower area was filthy with mould in the grout lines of the tiles and around the silicone bead! There was no soap just and empty bottle immediately after check in! Restaurant wasn’t much better, ordered a sirloin steak which would the tough and full of gristle! Definitely wouldn’t recommend!
Stayed 1 night in Apr 2024
Response from Saleem Asghar on Apr 4, 2024
Dear Gary,Thank you for taking the time to leave your review and the comments you have made. I am sorry we did not meet your expectations on your previous visit. I was surprised to read the issues you encountered in room 251, this room has been occupied by 15 guests in the last 4 weeks. I would like to thank you for bringing this to our attention, our maintenance team will of course investigate and action any remedial works required. In reference to your experience in the restaurant please accept my apologies that the steak did not meet your expectations, I am sorry the team were not able to rectify this on the evening for you. I do hope this does not deter you from staying with us in the future as the experience you had is not indicative of the usual standards we provide.Kind RegardsSaleem AsgharDeputy General ManagerSaleem Asghar

10/10 Excellent

Ajay

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
A very clean, modern hotel, very close to the shopping centre.
Stayed 1 night in Mar 2024
Response from Saleem Asghar on Apr 1, 2024
Dear Ajay,Thank you for taking the time to leave your review, I am pleased to read you enjoyed your stay here with us at voco St John's Solihull. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

6/10 Okay

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very clean and new looking rooms. Internal noise travels though
Stayed 1 night in Jan 2024
Response from Saleem Asghar on Jan 22, 2024
Dear Carl Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Deborah, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with really comfortable bed and bedding. Convenient for town centre and very well priced.
Stayed 1 night in Jan 2024
Response from Saleem Asghar on Jan 20, 2024
Dear Deborah Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Mellani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast a nice clean rooms. Very nice and friendly front desk
Response from Saleem Asghar on Jan 19, 2024
Dear Mellani Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

James

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from voco St. John's Solihull on Jan 19, 2024
Dear JamesThank you for completing your star rating. We are delgihted that you enjoyed your stay and look forward to welcoming you back in the near future

10/10 Excellent

deborah

Stayed 1 night in Jan 2024
Response from Saleem Asghar on Jan 10, 2024
Dear Deborah Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay and the team looked after you so well, We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Nathan, Newcastle

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very well appointed rooms and guest areas, pool and hot tub great. Check in not great asked for credit card details when checking in rather than pay on the terminal. Evening meal and breakfast excellent.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Jan 30, 2024
Dear Nathan,Thank you for your review and the comments you have made, I am pleased to read you enjoyed your stay. I look forward to welcoming you back in the near future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed hear before and was good as usual, staff always friendly and helpful
Stayed 3 nights in Dec 2023
Response from voco St. John's Solihull on Jan 3, 2024
Dear SarahThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay again with us and we look forward to welcoming you back in the near future

2/10 Terrible

Neil

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on Jan 3, 2024
Dear NeilThank you for completing your star rating. We are sorry to see that on this occassion we did not meet your expectations. Please do make contact with us should there be anything we can assist you with. We do hope to have the opportunity to welcome you back in the future

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
Receptionist was very nice and cheerful considering we checked in late on Christmas Day. Unfortunately we had to stay on the far side of the hotel as there were no double rooms available on the side where the amenities were. Fortunately we upgraded because of this. Room was clean and very comfortable with tea and coffee facilities along with iron and ironing board. Large ish tv on the wall though channels need updating. Bathroom was clean. We had a drink at the bar which was open until 2am. Prices were on the high side. We booked breakfast which is a buffet. Only scrambled eggs are available on the counter but you can get fried or poached on request.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 31, 2023
Dear Philip Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back again in the near future

10/10 Excellent

Brian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on Feb 12, 2024
Dear BrianThank you for completing your star rating. We are delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 20, 2023
Dear Helen,Thank you for completing your review and the comments you have made. I am pleased to read you enjoyed your stay and i look forward to welcoming you back to voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

4/10 Poor

danielle

Traveled with partner
Liked: Staff & service
Staff were good but we were not informed there was a Christmas event in the hotel. Our room was situated in the area of the building above the event and there was very loud music and noise until after midnight. Subsequently following this there were several people loudly entering their rooms on the floor we were staying on until around 3am. Sleep was poor due to this and couldn’t open a window due to noise. Would have liked to have been informed about the event as this would have impacted my decision to book a room at the hotel.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 20, 2023
Dear Danielle,Thank you for completing your review and the comments you have made. Please accept my apologies for the issues you encountered during your previous stay. We do of course try to manage all of our guests throughout the year, upon investigating this I cannot see a report of noise issues on our night team log. I do hope this does not deter you from staying at voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from Saleem Asghar on Jan 10, 2024
Dear Muhammed Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay and the team looked after you so well, We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Daniel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good for business trip
Hotel was in a good location and had excellent facilities. The room was a good size and bed comfortable. The floor wasn't the cleanest though and the bathroom a little run down. These were the only negatives though. Breakfast was good.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 11, 2023
Dear Daniel Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Penny

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on Dec 11, 2023
Dear PennyThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The whole experience was amazing. Shanelle at check in was so lovely and took no time in getting me checked in swiftly. She was lovely and welcoming to me. I had a lovely stay for an NHS Christmas party. The room was amazing and the bed was so comfy, it was like sleeping on a cloud!
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 11, 2023
Dear Shane Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 11, 2023
Dear Ronny Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 5, 2023
Dear Oliver Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great rooms and brilliant friendly staff. The leisure club is a bit of a let down compared to the rest of the hotel, a bit tired and in need of modernisation by comparison to the rest of the hotel. However, overall great value and I’d stay again.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 5, 2023
Dear Kevin Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Habiba

Stayed 2 nights in Dec 2023
Response from Saleem Asghar on Dec 5, 2023
Dear Habiba Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Assim

Stayed 1 night in Dec 2023
Response from Saleem Asghar on Dec 5, 2023
Dear Assim Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Jackalyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 30, 2023
Dear JackalynThank you for completing your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

K

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow as they had a wedding party in but staff very friendly and efficient with great customer service. Room on the cold side when we first got there but was quickly sorted out. Lovely pool area and breakfast first class. Received text message from reception to see if things were ok and request for extra milk and coffee was dealt with quickly. Would recommend
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 30, 2023
Dear KThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming back in the near future

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amazing showers. I stayed when they had a function on and the staff especially in reception were inundated. However, they still managed to give you amazing service and make you feel as if you were the only guest in the hotel!!!
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 30, 2023
Dear BrianThank you for your amazing feedback, we are so pleased that the team looked after you. We look forward to welcoming you back in the near future

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 20, 2023
Dear AnonymousThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location. Staff friendly and helpful, bed very comfortable. Shame jacuzzi was out of order but other spa facilities brilliant
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 20, 2023
Dear MelanieThank you for your review, delighted to hear that you enjoyed your stay. Please accept our apologies for the poorly Jacuzzi, we hope to get this up and running very soon. We look forward to welcoming you back in the near future

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was spot on . Room was large and comfortable. Breakfast was very good .hotel close to centre so perfect location.
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 20, 2023
Dear GaryThank you for your review, delighted to hear that you enjoyed your stay with us and we very much look forward to welcoming you back in the near future

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay room had a few minor problems but that was dealt with from the manager and exchanged our room the manager was nothing but lovely to us and made us feel welcome
Stayed 2 nights in Nov 2023
Response from voco St. John's Solihull on Nov 17, 2023
Dear VickiThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay and the manager was helpful. We do hope to welcome you back in the near future

10/10 Excellent

Joshua Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Just a overall good hotel
Stayed 6 nights in Nov 2023
Response from voco St. John's Solihull on Nov 17, 2023
Dear Joshua AllenThank you so much for your review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back in the near future

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, not business for a change!
One night stay at the hotel to visit family locally and go to the fireworks for our anniversary. First room was cold and offered an alternative but no better. Put heating on and went out for an hour or so and room was warmer on returning. Had offered us a heater but it didn't materialise. Weren't told in any information there would be a charge to park the car £10 for 24 hours. Spa facilities were good, pool isn't as big as the photos appear to show it, but there is a hot tub not shown in photos, plus sauna and steam room. Area is really good for bars, restaurants and shops. Most of staff very pleasant. Receptionist was a little short with us about wanting a slightly later check out because we wanted to invite our family to enjoy the facilities (at understandably an extra charge). We asked 'too late' and she wanted £10 for one extra hour. Breakfast was a good selection of hot and cold food.
Stayed 1 night in Nov 2023
Response from Saleem Asghar on Nov 15, 2023
Dear HelenThank you for completing your review and the comments you have made. I am sorry for the issues you encountered during your last visit. I do hope this does not deter you from staying with us in the future and we can welcome you back to showcase the hotel as it should be. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were stylish, spacious and modern. The reception staff were very friendly and helpful!
Stayed 2 nights in Nov 2023
Response from Saleem Asghar on Nov 14, 2023
Dear RebeccaThank you for completing your review and the comments you have made. I was particularly pleased to read your comments about our reception team, your comments will of course be fed back to the wider team. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from voco St. John's Solihull on Nov 13, 2023
Dear DavidThank you for completing your star rating. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Saleem Asghar on Nov 12, 2023
Dear AndrewThank you for completing your review and the comments you have made. We do hope to welcome you back in the near future. Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Helen

Stayed 1 night in Nov 2023
Response from Saleem Asghar on Nov 12, 2023
Dear HelenThank you for completing your review and the comments you have made. We do hope to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Arek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed one night and the room was fantastic, clean, spacious, with very comfortable bed. Service at the reception at check in was great. Shanell was very friendly and made the check in experience very pleasant. Express checkout was a nice touch when you are in rush and cannot wait in the queue. I did not use any of the facilities e.g. gym, bar and fid not have an evening meal in the hotel so cannot comment on that
Stayed 1 night in Nov 2023
Response from Saleem Asghar on Nov 10, 2023
Dear Arek Thank you for completing your review and the comments you have made. Your comments will of course be passed on to the wider team. We do hope to welcome you back in the near future

6/10 Okay

James

Stayed 4 nights in Nov 2023
Response from Saleem Asghar on Nov 10, 2023
Dear Deran Thank you for completing your review and the comments you have made, we do hope to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Ka Ying

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good services
Very comfortable lobby, nice reception with warm welcoming, very good service for the room service as our sofa bed is damaged and immediate room changing for settle down.
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on Nov 7, 2023
Dear Ka YingThank you for completing your review and the comments you have made. Delighted to hear you enjoyed your stay. Please accept our apologies with regard to the sofa bed, this is now resolved and in full working order. We look forward to welcoming you back in the near future

8/10 Good

James

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Other than a slight odour in one of the two rooms when we first arrived, the stay was great. The staff are amazing, particularly Valentina on check-in who dealt amazingly with a very cagey guest. Equally welcoming at checkout was another brilliant staff member whose name I didn't quite catch. Breakfast was a decent selection, overall good rather than brilliant.
Stayed 1 night in Oct 2023
Response from Saleem Asghar on Oct 31, 2023
Dear James Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. your comments about our team members were particularly pleasing to read. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and helpful, room was big and clean too. Lovely little extras like complimentary flapjacks and a gorgeous throw on the bed
Stayed 1 night in Oct 2023
Response from Saleem Asghar on Oct 31, 2023
Dear Faye Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Gillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and good breakfast but I was disappointed that we had to pay for parking but otherwise all was good .
Stayed 1 night in Oct 2023
Response from Saleem Asghar on Oct 24, 2023
Dear Gillian Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Saleem Asghar on Oct 24, 2023
Dear Daniel Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Saleem Asghar on Oct 23, 2023
Dear Alex Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Brian

Traveled with partner
Not bad
Stayed 2 nights in Oct 2023
Response from Saleem Asghar on Oct 9, 2023
Dear Brian Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The thought that I have picked this hotel and stayed there before Then to be asked for deposits for every night i stay there is worrying
Stayed 4 nights in Sep 2023
Response from Saleem Asghar on Oct 6, 2023
Dear James Thank you for completing your review and the comments you have made. It is hotel policy to take a pre authorisation for any extras incurred during a guests stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

6/10 Okay

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Saleem Asghar on Oct 9, 2023
Dear Maggie Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager