Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
77% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Tupelo, MS

Not worth your extra cash

Posted Jul 18, 2016
Pros: Octane has amazing pour-overs.
Cons: Have your rooms cleaned prior to check-in time. Do something beyond jotting someones number down when you are responsible for making them late.
Location: The Uptown area is great.
I booked this room as part of a birthday present for my boyfriend. Due to proximity of the BJCC, where we would be attending a boxing match, I thought it would be worth the extra money. I was wrong. The boxing match started at 4:00 pm. We arrived at the hotel around 4 and needed to make a quick change and get to the venue. Unfortunately, we were told that our room was not clean! Check-in time was 3:00 pm... you would think their rooms would be cleaned by then. We were told "Your name and number will be entered into a dialog box and you can wait until we contact you." I informed them that the boxing match was a birthday gift for my boyfriend and that we were already late. All I got was "I'm sorry. We have been busy." Really? Once we got into our room at nearly 5:00 pm, we discovered that the sink was leaking and that the upholstery on one of the chairs was ripped. We had no time to even addressed it. It was nearly 6:00 pm by the time we got to the fight...2 hours late. Needless to say next time I will not splurge on a lovely evening at a "four-star hotel" and take a cab from a hotel that may be a bit further out. I suggest you do the same.
5 out of 5
by Thomas from Vancouver, WA

OUTSTANDING CUSTOMER SERVICE

Posted Jun 23, 2016 on Hotels
Pamela who checked in my son and I discovered it was my sons birthday (17). She made us reservations at the Texas de Brazil across the street and had them provide my son a slice of cake with candles - - when we returned back to the hotel there was a hand drawn birthday card with a bag FULL to the brim with snacks/candy on his bed - - I was amazed at the care and attention and true sincere sentiment shown - - All I can say is "OUTSTANDING"
4 out of 5
by Darren

Posted Jun 20, 2016 on Hotels
It was great!
5 out of 5
by Raymond

This traveler left a rating score only Posted May 9, 2016 on Hotels
5 out of 5
by John

This traveler left a rating score only Posted May 8, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 3, 2016 on Hotels
4 out of 5
by A verified traveler from jackson ms

Great location

Posted Apr 19, 2016
Very accommodating staff. Friendly and helpful. Positive all around experience. Only negative is I wish they had a pay per view tv channel
4 out of 5
by A verified traveler from L

Posted Apr 16, 2016
Everything about our stay was positive except for signing in. We had to wait 2 hours after check-in to get our room. Once in the room it was not the king we had been promised. Half an our later we got the room. Everything else was great.
4 out of 5
by A verified traveler

Posted Apr 16, 2016 on Hotels
I enjoyed my stay but it was not for young children. Only restaurants in the area, no shopping. Overall, I had a good stay though.
4 out of 5
by Jesus

This traveler left a rating score only Posted Apr 11, 2016 on Hotels