Indoor pool, sun loungers
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Reviews of Village Hotel Solihull

4 out of 5
Village Hotel Solihull
The Green Business Park, Stratford Road, (Off Dog Kennel Lane), Shirley, Solihull, England

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 78 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No shampoo :(
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Traveled with family
Liked: Property conditions & facilities
Room had someone’s old socks in, there was moisture and condensation constantly on the windows, the bar and restaurant was chronically unstaffed and took ages to get served let alone get your order, the breakfast was pretty pathetic for the price point.
Stayed 2 nights in Mar 2024
Response from review on Apr 18, 2024
Dear DanielThank you for your review While the above issue you have highlighted are unacceptable we do have a Duty Manager on site 24 hours and if you had made us aware at the time we could of had an opportunity to rectify any issues with your bedrooom and make your stay a more pleasent one, Many Thanks for your feedbackRegardsPaul

4/10 Poor

Nicholas

Business traveler
Disliked: Cleanliness, staff & service
I was charged twice for the room (once via Expedia and one on request at the hotel). I flagged this within minutes and I have had no correspondence since (3 days ago). Bathroom also was filthy (urine stains on the floor tiles).
Stayed 1 night in Feb 2024
Response from review on Apr 18, 2024
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

6/10 Okay

Alan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the fact that there are no means of charging your phone in your room in a what looks like a modern hotel.
Stayed 1 night in Feb 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

Alex

Stayed 1 night in Jan 2024
Response from review on Apr 19, 2024
Dear Alex Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room
A shocking experience at the village hotel the room was dirty. Long black hair everywhere in the shower. The blinds were dirty the walls were marked and dirty. I complained but nobody seemed bothered.
Stayed 1 night in Dec 2023
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 Okay

Martins

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel looks nice, but I paid for everything I got, meaning no value was added. I could not believe I had to pay for a gym in a hotel I was lodged in. I also had to pay to use the work area even though I was lodged in the hotel. The breakfast I had to pay for, does not have varieties; I expected better.
Stayed 2 nights in Jan 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and friendly staff, enjoyable w nighf stay.
Stayed 2 nights in Jan 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, room comfort
Room review
Only fault was bedroom door. Clearly not fitted well and a real challenge to close
Stayed 2 nights in Jan 2024
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Yasir

Stayed 1 night in Dec 2023
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent, dodgy lift
Stayed here multiple times and found the service, room, gym and pool all excellent. Only issue is the lift. Twice I got stuck until someone else called it to another floor. Talking to a few people at the time seems like it’s not an isolated incident either as they’d experienced similar things. Apart from that all great
Stayed 3 nights in Dec 2023
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

KALYANI, London

Traveled with family
Liked: Cleanliness, property conditions & facilities
This hotel is adequate for short term stays.Bit noisy in foyer due to Gym and bar on ground floor.
Stayed 1 night in Dec 2023
Response from review on Feb 12, 2024
Dear GuestThank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Corneil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel has a lot to offer from Bar / Restuarant / Swim Pool, Sauna, Steam Room, Full Size Gym and Workspace with mtg rooms. More than met my expectation
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 Okay

Alun

Liked: Staff & service, room comfort
Room review
Overall , friendly & very helpful reception , Room was clean & tidy but a bit dented , scratched walls etc . Comfy bed , clean nice bathroom . Did what it’s supposed to .
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

8/10 Good

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed
Was an enjoyable stay with comfy bed. Iron was broken but managed.
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

Gill

Liked: Cleanliness, staff & service
Lovely hotel but a few things need looking at
Shower hose was broken. Only one towel in the room. 118. As we'd booked via Hotels.com we couldn't use the leisure centre. This wasn't clear when we booked.
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

4/10 Poor

Malo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disable room
Was in a disable room without being notified which was pretty annoying. Disable rooms are necessary but should be only given to disable people.
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

2/10 Terrible

Lauren

Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Kevin

Traveled with family
Hotel was great check in and out staff were great really helpful fooo in grill bar was great wasn’t able to stay for breakfast unfortunately but will stay again if ever in Birmingham
Stayed 1 night in Dec 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disgusting
Bin in hotel had used Tampons in on arrival. Pubic hair all over the bathroom floor. Had to change my own bed sheets as there was blood on them and no one was working in housekeeping. Was promised a call by a manage the following day - still waiting! I should have learned from previous stay as there was a used condom under the bed - they clearly don't clean the rooms or change sheets.
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

6/10 Okay

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete the on-line questionnaire following your recent stay, we were naturally disappointed to read that there were aspects of your stay that did not meet expectations. Please accept our apologies for those shortcomings but a commitment that we will immediately address them and make improvements. We appreciate that any action taken as a result of your feedback does not influence your recent experience. Please do contact me directly to discuss your complaint and hopefully we can redeemed some faith in our brand In the meantime Yours sincerely Village Hotel Club Solihull

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, cheap, and good amenities
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Damien

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, love village.
Stayed 2 nights in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Roopam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hotel in general. Good breakfast for £10 can’t complain. Only issue we had was bathtub plug got stuck and tub filled with water so not able to shower properly and no maintenance available on weekends. Would suggest having glasses in rooms along with mugs just for water or non hot drinks. Check in and check out was quick and staff on reception was friendly. No parking charges on weekend which was bonus! Onsite gym and pool which were good size and pool times/area just for kids which is good if travelling with babies/kids.
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023
Response from review on Dec 30, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

DEBORAH

Traveled with family
Liked: Staff & service, room comfort
Good location and nice staff
Staff very friendly. Only let down where holes in the bedroom carpets and make up / fake tan on my pillow case. But a good location
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel on the outskirts of Birmingham close to M40 junction.
Stayed 1 night in Nov 2023

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great location for me
Stayed 1 night in Nov 2023

2/10 Terrible

Witness

Stayed 1 night in Nov 2023

10/10 Excellent

Murray

Stayed 1 night in Nov 2023

4/10 Poor

andy

Disliked: Cleanliness, staff & service
Twin beds were together with no room to separate. Unhelpful at reception Smelly dry towels, blocked sink
Stayed 2 nights in Nov 2023

8/10 Good

Faiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and clean. Amazing sauna, stream, pool and jacuzzi area
Stayed 1 night in Oct 2023

8/10 Good

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Dr. Nicholas

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable stay
Check in was a quick process and reception staff helpful. The room was comfortable and clean and also communal areas. My husband used the gym and said it had good equipment and facilities. We enjoyed breakfast and basic range of food.
Stayed 1 night in Oct 2023

10/10 Excellent

A

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Room ok. Dodgy kettle and broken tv remote
Stayed 1 night in Oct 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Oct 2023

4/10 Poor

Azmat

Traveled with partner
Disliked: Amenities
They put us in the room right outside the elevator, so naturally it was the noisiest area, all night people shouting down the hall way, got woken a few times, same in the morning! The room we got was a connecting room, no idea why we were put in there! Stained carpets and old yellow dirty toilet seat, obviously hasn’t been cleaned well over the years. The lady at checkin had an obvious attitude. Definitely won’t be staying again for the price we paid, only reason we didn’t make a fuss was we arrived late just to sleep and left early in the morning. There was no hand soap in the bathroom, they had placed shampoo there instead. Not worth the price in summary!
Stayed 1 night in Oct 2023
Response from village solihull on Oct 9, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Chris

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Slow service. Noisy bar!
Got to be the noisiest place I’ve stayed in this year! Too many people being served by too few staff. Queues at the bar for most of the nights. If I hadn’t been so tired I’d have gone out to look for somewhere more normal.
Stayed 2 nights in Sep 2023
Response from Village Hotel on Oct 9, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 Okay

Andy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Village Solihull - Bar & Restaurant
Stay here most weeks with work, usually good, but recently service in bar and restaurant has ben really poor. Stayed on 26th September and one person serving in restaurant for both food and drink, card machine didnt work stood in long queue for 20 mins just to order meal and a pint!! Normally very good, but starting to slip
Stayed 1 night in Sep 2023
Response from village solihull on Oct 9, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

6/10 Okay

Simon

Stayed 1 night in Sep 2023
Response from Village Solihull on Oct 9, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from village on Sep 20, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from village on Sep 20, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager

8/10 Good

Charlotte

Stayed 1 night in Sep 2023
Response from village on Sep 20, 2023
Dear Guest Thank you for taking the time to complete a review following your recent stay with us. It is great to read that you really enjoyed your stay with us and had such a great experience, your kind words are appreciated by all of the team and we hope that we can welcome you back again soon to Village Solihull Regards, Paul Bentham General Manager