Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
4.3 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Sacramento, CA

Good hotel, but needs some work

Posted Sep 25, 2016
Pros: Manager was amazing, room was nice, lovely exterior, great breakfast buffet, staff was courteous and helpful
Cons: Wi-fi signal, TV reception, better directions to hotel amenities (e.g. massage parlor), room service menu, housekeeping should knock before entering
Location: It's a short cab ride from most things in downtown Bishkek. Can take a ride to Koi-Tash village and see the mountains or lake Issyk-Kul in the east.
The Jannat Regency is a wonderful hotel located in southeastern Bishkek. Although it has a wonderful exterior, the interior has a few issues. Check-In - 2/5 Check-in was difficult. Had the wrong room key type, broken electronic lock (happened twice more during my stay), room wasn't cleaned from the previous occupant, and had no key for the power (you have to put a key card in a slot to have power in the room). The friendly concierge made that experience bearable. Management - 5/5 The manager was always helpful, friendly, and answered all my questions. She was truly the brightest part of the stay. Staff - 5/5 The staff are friendly, helpful, and most can speak decent English. They were always ready to assist me whenever I was in need. Housekeeping - 2/5 Staff sometimes enters the room without knocking and sometimes barely cleans. I think the sheets were changed once during my stay, and I don't think the top cover was changed at all. Most times, cleaning staff did not arrive until after 3:00 PM. Room - 3/5 Comfy bed and nice design, but wireless is spotty. TV reception also cut in and out all the time. I had to reset the cable box to get it to work again, but only from anywhere between 2 minutes and 2 hours. Check-Out - 5/5 Just had to drop off my key card, say my room, and the hotel had already arranged for a shuttle to take me and another group to the airport. Amenities - 3/5 Great breakfast buffet. Need clearer location directions for in-house amenities.
5 out of 5
by JayR from Kansas, USA

Great hotel for married couple

Posted Sep 16, 2012
Pros: Staff very helpful and never pushy
Cons: breakfast eggs a bit oily, LOL
Location: many restraunts to choice from and taxis very easy to get from the hotel
Great stay the staff was great always wanting to help me and my wife with any information we needed about the area. Food was great, breakfast was the best but the eggs were a bit overcooked i guess they do not know how to cook over medium everything was hard fried LOL! Room was very clean was there for a week and never had any troubles with the cleaning crew. Had a great view of the country from the balcony viewing the mountains what a site. Security was great felt very safe. The price was a bit high for a country that almost everything was so cheap. Only flaw i saw was there was construction behind the building kinda of a eye soar. Took many pictures of the area wish i could share them but files are so big sorry for not posting them.
4 out of 5
by Sam from Glasgow

Great hotel, just a little out of town

Posted Jan 31, 2011
The service, cleanliness and facilities of this hotel were all first class. The cuisine from the kitchen was excellent, it is a shame that no-one but me seemed to dine there. It is true that some of the breakfast dishes were a little far from Western tastes, but there was plenty of choice, so you could always find something to suit. The only drawback is that it is a 15-20 minute taxi-ride to the town centre. Reception are always happy to call you a taxi and advise you of the cost in advance. The view of the snow clad mountains at the edge of town was just a bonus.