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Reviews of Candlewood Suites Bismarck, an IHG Hotel

2.5 out of 5
Candlewood Suites Bismarck, an IHG Hotel
4400 Skyline Crossings, Bismarck, ND

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 349 reviews" "
Rating 8 - Good. 107 out of 349 reviews" "
Rating 6 - Okay. 38 out of 349 reviews" "
Rating 4 - Poor. 18 out of 349 reviews" "
Rating 2 - Terrible. 13 out of 349 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice rooms to relax in!
Stayed 2 nights in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bath tub plug would not hold water. Toilet was loose and moved when getting up from it and refrigerator was extremely noisy and had to be shut off. Heat system also very noisy when running
Stayed 1 night in Feb 2024

8/10 Good

Yecica

Great service.
Stayed 1 night in Feb 2024

4/10 Poor

Kim

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

8/10 Good

Darrick, Wolford

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was dirtier then I had hoped for and it was pet friendly which I did not know so there was lots of dogs walking around. Which I also think is what made the property look bad.
Stayed 1 night in Jan 2024
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

6/10 Okay

Stacey, TIOGA

Stayed 1 night in Jan 2024
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
likeable
Stayed 1 night in Dec 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

6/10 Okay

Dawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed on floor 2 twice in 2 weeks…has horrible odor like sweaty shoes
Stayed 1 night in Nov 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

10/10 Excellent

KEN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Dog friendly worked well.
Stayed 3 nights in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

8/10 Good

LaRae

Stayed 1 night in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good amenities in the room, like the full size fridge, cooktop, microwave and dishwasher.
Stayed 1 night in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Toilet seat in room 204 needs tightening. Very loose
Stayed 1 night in Oct 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

4/10 Poor

Amy

Stayed 1 night in Sep 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Room was extremely dirty like it had not been cleaned from the last stay. I booked for 4 night and only stayed 1 as it was dirty
Stayed 4 nights in Sep 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

8/10 Good

Tom

Traveled with family and small children, Traveled with family
The first room we were given had urine all over the toilet seat. Place is getting run down and in need of updates/repairs. On the other hand the staff that is there is trying as they are very short staffed.
Stayed 3 nights in Aug 2023
Response from Lexi P on Nov 2, 2023
Thank you for your feedback!

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel was very good for my kids and I for a 2 day stay in Bismark. Having the kitchenette to cook was great. My only issue is that the carpets were not clean in the room. We kept stepping on random gravel pieces and our socks were black as soon as we removed our shoes.
Stayed 2 nights in Aug 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

8/10 Good

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, clean, and comfortable. Thank you.
Stayed 1 night in Aug 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

2/10 Terrible

Rylee

Traveled with group, Traveled with partner, Traveled with family
Thanks for rebooking me to a hotel further away without enough beds for my family! Great place to go if you want to get problems.
Stayed 1 night in Aug 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bismarck Bound
The shower was VERY slippery and difficult to enter and exit. Could use a rubber mat for safety.
Stayed 1 night in Jul 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lexi P on Jun 22, 2023
Thank you for your feedback! We use feedback, such as yours, to better our team each day.

8/10 Good

Philip

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Lexi P on Jun 22, 2023
Thank you for your feedback! We use feedback, such as yours, to better our team each day.

10/10 Excellent

Darrell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lexi P on Jun 22, 2023
Thank you for your feedback! We use feedback, such as yours, to better our team each day.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ok but wouldn’t stay again
There were no instructions on how to log on the Wi-Fi. We tried several times to log on without success.
Stayed 2 nights in May 2023
Response from Lexi P on Jun 22, 2023
Thank you for your feedback! We use feedback, such as yours, to better our team each day.

10/10 Excellent

Amy, Mexico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The little things made a difference. There were instructions on the shower, reminders to take your key card, and liners in the waste basket. The flat wear and cups came in handy as well.
Stayed 1 night in May 2023
Response from Lexi P on Jun 22, 2023
Thank you for your feedback! We use feedback, such as yours, to better our team each day.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
Idk it was disappointing I stayed here before and it was a good experience, but it recently went down hill found clothes in our closet it was nosy and smelled really bad.
Stayed 2 nights in Apr 2023
Response from Lexi on Apr 24, 2023
Thank you for your feedback!

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Lexi on Apr 24, 2023
Thank you for your feedback!

10/10 Excellent

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities
The sidewalks were not shoveled, and as a 72 year old couple, I was very concerned about falling. I do not understand why they could not clean the sidewalks like other businesses do. No evidence of an ice melt application either.
Stayed 4 nights in Apr 2023
Response from Lexi on Apr 24, 2023
Thank you for your feedback!

10/10 Excellent

Cassandra, Moorcroft

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Lexi P on Feb 11, 2024
Thank you for your feedback!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lexi on Apr 24, 2023
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the place and would stay again.
Really Nice place, very comfortable beds, bedding and pillows. Pretty clean with the exception of the bathroom. Not real sure the floor or the toilet seat had been cleaned. I travel with disinfectant wipes and just took care of it because it wasnt too terrible.
Stayed 5 nights in Mar 2023
Response from Lexi on Apr 24, 2023
Thank you for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lexi on Mar 27, 2023
Thanks for your feedback!

8/10 Good

bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Over a barrel
Made reservation 2 months in advance thru Hotels.com. Week before reservation was cancelled due to over booking. When arrived to check in they had a room available, but increased the nightly price by around $100 a night. Overall room was nice. Just a very stressful and expensive stay.
Stayed 2 nights in Mar 2023
Response from Lexi P on Mar 27, 2023
Thanks for your feedback!

2/10 Terrible

kristi

Stayed 1 night in Mar 2023
Response from Lexi on Mar 27, 2023
Thanks for your feedback

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in All it was really nice.
Stayed 1 night in Feb 2023
Response from Lexi P on Feb 28, 2023
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Cassandra, Moorcroft

Stayed 3 nights in Feb 2023
Response from Lexi on Mar 13, 2023
Thanks for your feedback!

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night night staff are awesome!!
The night service was amazing. The woman working the front seat at 1am was so helpful. We really wanted to watch the bee movie and she helped us locate 2 different DVD players and a remote. 11/10 service
Stayed 1 night in Jan 2023
Response from Lexi on Feb 3, 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay!

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights stay
Very clean room. Friendly staff. Nice and quiet
Stayed 1 night in Dec 2022
Response from Lexi on Feb 3, 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay!

10/10 Excellent

Yancel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is great
Response from Lexi on Feb 3, 2023
Thank you for your feedback, we are happy to hear you enjoyed your stay!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Lexi on Dec 5, 2022
Thanks you for your feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Might Need to Work On Cleanliness
There was issues with the appliances in the room. The coffee maker had a used filter still in it and the coffee package was chewed up. We also found a sock under the bed. So have to question the cleanliness of the place.
Stayed 3 nights in Oct 2022
Response from Lexi on Dec 5, 2022
Thanks for your feedback. We will adress this issue directly with our team.

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t expect allot even though you pay allot.
Got in late and room was extremely dirty, someone threw up on picture and wall in the room, melted through plastic in freezer. Staff was very helpful and moved us to another room that the deadbolts lock didn’t even work needed adjustment to work properly but to tired to get moved again.Smell in both rooms was like wet dog. Room next door was kicked in?
Stayed 2 nights in Oct 2022
Response from Lexi on Oct 13, 2022
Thank you for your feedback. We will use your comments to improve our cleanliness!

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Garbage disposal switch didn’t work. Dishwasher leaked. Shampoo, conditioner and body wash containers were empty - if your not going to fill them, remove them. Staff was very nice - hotel was pretty clean - hallways a bit dirty.
Stayed 4 nights in Sep 2022
Response from Lexi on Oct 13, 2022
Thank you for your feedback. We will use your comments to improve our cleanliness!

8/10 Good

Fidel

Stayed 1 night in Sep 2022
Response from Lexi on Oct 13, 2022
Thank you for your feedback.