Exterior

Reviews of Holiday Inn Bismarck, an IHG Hotel

3 out of 5
Holiday Inn Bismarck, an IHG Hotel
3903 State St, Bismarck, ND

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 560 reviews" "
Rating 8 - Good. 139 out of 560 reviews" "
Rating 6 - Okay. 57 out of 560 reviews" "
Rating 4 - Poor. 35 out of 560 reviews" "
Rating 2 - Terrible. 15 out of 560 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

JANET

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay here.
Stayed 1 night in Mar 2024

6/10 Okay

Kortni

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, breakfast was delicious with great waitress, receptionist didn’t appear to like her job at check-in
Stayed 1 night in Mar 2024

4/10 Poor

Blaine

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We stayed 3 nights and our room was not cleaned even once. No fresh towels, bedding, coffee or cups. We were advised breakfast was from 7am to 11am. Went the first day and breakfast buffet was cold. The second day there was no breakfast at all set up. The waitress was good though, very polite. After our second day, we returned to the hotel and our cards were deactivated so we had to go to the front desk to reactivate them. Our room was right next to the pool so we had kids steaming most of the time. Front desk was slow and unapologetic. Overall, a very poor experience. We will seek another place to stay in the future.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for your feedback. we share all feedback with our team.

10/10 Excellent

Stephanie

Stayed 2 nights in Feb 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General manager on Jan 25, 2024
Thank you for your feedback. I will share with my Team.

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful !! Hotel was very clean !! Food was delicious
Stayed 1 night in Dec 2023
Response from General manager on Jan 23, 2024
Thank you for your feedback. We take pride in our cleanlines and our food. I will share your feedback with our team.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General manager on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team.

6/10 Okay

Quirico

pillows are not that clean, with off smell...
Stayed 1 night in Oct 2023
Response from gm on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team. We share your concern with our housekeeping team.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Nov 6, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Tianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Overall the hotel is fantastic. It was very clean and great service. For me personally the beds were a little too firm. However, if needed, I would absolutely stay here again
Stayed 2 nights in Sep 2023
Response from General manager on Sep 25, 2023
Thank you for your feedback. We share all feedback with our Team.

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice very conveniently located. The staff was friendly and very helpful.
Response from General manager on Sep 18, 2023
Thank you for you feedback. We share all feedback with our staff.

4/10 Poor

Rebecca

Stayed 1 night in Sep 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Loren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Sep 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General manager on Sep 18, 2023
Thank you for you feedback. We share all feedback with our staff.

8/10 Good

Sheena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Holiday Inn in Bismarck.
Stayed 2 nights in Sep 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Leann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel!!
Outstanding place to stay. Beautiful, friendly, clean....absolutely lovely!
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

craig

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved the hotel and joyed probably the best meal on our trip . Excellent
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Cassie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, air was fresh, coffee was good in the morning, fitness room was well stocked and great variety.
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Nice pool.
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

10/10 Excellent

Jamie

Stayed 1 night in Aug 2023
Response from General manager on Sep 13, 2023
Thank you for your feedback. We share all feedback with our team.

8/10 Good

krista

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great facility. Very comfortable and one of the cleanest hotel rooms i have stayed at in a long time. Would definitely stay again!
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, amenities
Cleaning staff and their supervisors need improvement on ensuring they refill things in the bathroom. Otherwise everything was great.
Stayed 1 night in Jul 2023
Response from General manager on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team to ensure guest satisfaction.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jul 2023
Response from General manager on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team.

8/10 Good

Bobbie

Liked: Staff & service, property conditions & facilities
Good property
Stayed 1 night in Jul 2023
Response from General manager on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team.

2/10 Terrible

Jeff, Rosemount

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I experienced a car accident that made it impossible to make it to the property in time for my reservation as I was stranded in MT waiting for my car to be fixed. I called the hotel and the reservations line 11 TIMES over the next 12 hours trying to cancel my reservation due to circumstances beyond my control and only once had someone answer the phone (he then hung up on me 10 minutes after putting me on hold). The hotel charged me for the full night's stay and also an additional $25. Holiday Inn and this hotel in particular will never be on my list of places to stay again.
Stayed 1 night in Jul 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team. Did you contact expedia to cancel your reservation.

10/10 Excellent

David E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly and property was clean
Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean!
Great location, clean, easy check in.
Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

10/10 Excellent

Michelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful check in staff. Great local insight for food recommendations. Thanks so much!
Stayed 1 night in Jul 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

4/10 Poor

Ethan

Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

8/10 Good

Robert

Stayed 2 nights in Jun 2023
Response from General manager on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team.

6/10 Okay

Bobbbie

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

4/10 Poor

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Restauant service was bad. Only breakfast available was a buffet and the food was cold. Not good when advertised as a menu available to order
Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from General manager on Aug 7, 2023
Thank you for your feedback. We share all feedback with out team.

8/10 Good

Rosanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel all around!
Everything was very nice…new, fresh, clean, convenient. The beds, while cozy, were way too firm for us which affected our sleep though.
Stayed 2 nights in Jun 2023
Response from GM on Jun 20, 2023
Thank you for your Feedback, We share all feedback with out team.

10/10 Excellent

Marci

Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gm on Jul 6, 2023
Thank you for your feedback. We share all Feedback with our team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gm on Jun 20, 2023
Thank you for your feedback we share all feedback with our team.

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and clean
The room was comfortable and clean. We ate supper at the restaurant and it was delicious.
Stayed 1 night in Jun 2023
Response from gm on Jun 20, 2023
Thank you for your feedback we share all feedback with our team.

8/10 Good

Betty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from gm on Jun 20, 2023
Thank you for your feedback we share all feedback with our team.

6/10 Okay

Lynnette

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Disappointed
I pulled back the sheets to discover the bed sheets looked slept in. I had to request clean sheets. Never had that happen before. The rest of the room appeared clean.
Stayed 3 nights in May 2023
Response from gm on Jun 20, 2023
Thank you for your feedback we share all feedback with our team. I do apologize we did not exceed your expectations.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was mostly clean. The pool area was not. There were used bandages and false eyelashes laying on the deck. The hot tub had a ton of sand in it. Which is weird because this place is nowhere near a beach.
Stayed 6 nights in May 2023
Response from GM on May 30, 2023
Thank you for feedback. We share all feedback with our team. I do apologize for experience with the pool area.