Ratings based on 370 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

We will definetly go back again.

Posted Oct 21, 2017
Pros: On the beach, quality of the food, friendly and helpful staff.
Cons: Just continue the updating for the areas that are a bit worn and dated.
Location: Right in the beach, within quick driving (but not walking distance) of a good grocery store to stock up on snacks and drinks,
The LBH was perfect for out trip. The room was spacious and comfortable., It's location was great for what we wanted to do and see. It's right on the the beach which was clean and uncrowded. Sunsets on the beach were beautiful! The restaurant food and room service was terrific. Staff were friendly and helpful. I got a fabulous massage at their spa. This hotel is also a conference center and has a bit of that "business" feel as opposed to plush holiday but that didn't take away from our enjoyment at all. It is a bit older and they were doing some renovations when we were there but our room was far enough away from the construction that we didn't hear any noise. We will stay there again on our next trip to Cape Town.
Comment from Hotel Management
Nov 11, 2017 by Aaron, Hotel Management
Good Evening Julie Thank you for the feedback received from your recent stay with us at Lagoon Beach Hotel and Spa, we are delighted that you had such an Amazing stay and we look forward to the many more vacations at Lagoon Beach "Where it all comes together Beautifully." Warm Regards Aaron-Guest Relations Manager.
5 out of 5
by Hunter

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017
Dear Valued Guest Thank you for the feedback received from your most recent stay, we do appreciate it. We are delighted that you had such a Pleasant, Enjoyable and Most Memorable stay. We look forward to Welcoming you back in what we trust will be in the not too distant future. Warm Regards Aaron-Guest Relations Manager
5 out of 5
by KD from George

Total satisfaction!

Posted May 15, 2017 on Hotels
To the Owners, Management & Staff - Well Done on a Brilliant Hotel!! Everything was pure bliss - very welcoming, friendly and helpfull porters and reception, bar staff and waitresses. Coming from the middle east we experienced South Africa as it can be - tops and we all can be very proud of our Product that we can put together!
Comment from Hotel Management
Jun 4, 2017
Good Evening KD Thank you for the review and feedback from your most recent stay with us at Lagoon Beach Hotel and Spa, we do appreciate it. i am delighted that your stay with us was to your Total Satisfaction and that you were so well looked after by all the staff which not only made your stay Pleasant, Enjoyable but also Most Memorable. We Trust that we will be able to Welcome you Back in the not too distant future. Warm Regards Aaron-Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from north east england

Great hotel lovely beach fantastic views

Posted Apr 24, 2017
Great food, prices very reasonable. Only negative staff at brealfast service a bit offhand Pool unheated but great place to stay
Comment from Hotel Management
Jun 4, 2017 by Aaron, Hotel Management
Good Evening Val Thank you for the feedback received from your stay with us at Lagoon Beach Hotel and Spa, we do appreciate it. All feedback received is used as part of our continued training of all team members to ensure that we are always delivering a High standard of service to all our guests. i would like to take the opportunity to apologize for the inconveniences caused in the Breakfast room, i will address these concerns with the Food and Beverage Manager directly to avoid this from happening again. Warm Regards Aaron-Guest Relations Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good accommodation,excellent avocado/chicken soup

Posted Apr 2, 2017 on Wotif
Pros: Restaurant/bar
Good accommodation, clean, near beach, I was only there 12 hours, so did not have time to make the most of the beach,pool/spa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with secluded beach.

Posted Mar 30, 2017 on Orbitz
Pros: Wifi was good and hotel was nice.
Cons: Location, check in time, and more wait staff at bar.
Location: Secluded away from the city, which could be what your looking for.
Hotel is in nice condition with secluded beach. The beach is secluded for a reason, it's about a 15-20 minute drive from the waterfront, but it does provide shuttles to and from the waterfront daily. Check in time was 2pm which I thought was a bit late. Breakfast is included which was buffet style, wasn't bad but I wouldn't pay R200 for it. The bar was nice a dinner was good. If the bar gets packed the wait increases exponentially. The view from the pool looking at table mountain is priceless, especially at sunset.
4 out of 5
Recommended
for Everyone
by A verified traveler from Buckinghamshire, UK

Comfortable hotel; well positioned for Cape Town

Posted Mar 25, 2017
Fantastic room; very large with balcony and sea view. Friendly and helpful staff. Good food via a variety of restaurants.
Comment from Hotel Management
Mar 26, 2017 by Aaron, Hotel Management
Good Evening Paul Thank you for the feedback received we really appreciate it, we are delighted that you had such a pleasant and enjoyable stay, and that our friendly and helpful staff made you stay even more memorable. Warm Regards Aaron-Guest Relations Manager
4 out of 5
by Julie

Great hotel not a brilliant location for us

Posted Mar 10, 2017 on Hotels
It was a great hotel, although I would not probably use it again. It was at least 15-20 mins on a shuttle to any shop whatsoever and there were no other restaurants within walking distance, except one. It was extremely windy and quite cold to sit out, even though it was warm in other areas of Cape Town. However the rooms were lovely, the bar staff and drivers were great. The reception staff seemed disorganised! We arrived at 11am by shuttle and had to wait over 3 hours for check in. We were told on departure we could have a free late check out until 1pm and they changed it to 12pm as they said they had got it wrong. Breakfast was wondeful and the staff in there were great!
Comment from Hotel Management
Mar 19, 2017 by General Manager, Hotel Management
Good Morning Julie Thank you for taking the time out to review your stay with us at Lagoon Beach Hotel and Spa, we do appreciate it, i have addressed your concerns with the Front Office Manager and would like to apologize for the Inconvenience caused. Warm Regards Aaron - Guest Relations Manager.
5 out of 5
by Whitney

Incredible Stay

Posted Feb 27, 2017 on Hotels
This hotel was incredible. I read mixed reviews on here and didn't have high expectations but first of all, the views are stunning. The breakfast view overlooks the ocean and it's a great way to start the day. The food was also incredible and I had the best pina colada of my life here. My husband and I had several meals at the beach bar and I thought the portions were very good for the price, and everything tasted fresh and delicious. We also had dinner in the main dining room one night and it was incredible food as well as service. The staff was also very accommodating with booking things for us to do. The location is tricky because you can't really walk to any attractions, but the views are so stunning that you don't really care and a taxi ride to the waterfront is quite cheap.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Good Afternoon Whitney Thank you so much for the feedback received from you most recent stay with us at Lagoon Beach Hotel and Spa, we do appreciate it. we are delighted that you and your husband had such a Wonderful stay with us, and that the staff were also accommodating and willing to assist at all times, i have passed on your compliments to the Chef with regards to the Dinner in the Main Restaurant and also to the Food and Beverage Manager to compliment the Bar Staff on the Pina Colada. We trust that we will have the opportunity to Welcome you back to Lagoon Beach Hotel and Spa for many more Pina Colada's :) Warm Regards Aaron-Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Beautiful views from bar and restaunt.

Posted Feb 24, 2017
A friendly and helpful staff team. Lovely to watch the sunsets over the Cape.
Comment from Hotel Management
Feb 27, 2017 by Aaron, Hotel Management
Good Afternoon Valued Guest Thank you for your feedback regarding you most recent stay with us at Lagoon Beach Hotel, We do appreciate it. We are delighted that you had such a Great stay. Warm Regards Aaron-Guest Relations Manager