Ratings based on 3,369 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Greeley, Co

Amazing

Posted Oct 21, 2017
We had a great time, the room was amazing and romantic. Definitely must do this again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pueblo , Co

Posted Oct 21, 2017
Pros: the décor, comfortable beds
Cons: not sure if they have fireplaces in some rooms
Probably the nicest hotel in Blackhawk. Loved it!
3 out of 5
Recommended
for Everyone
by A verified traveler from northglenn

2nd visit

Posted Oct 19, 2017
Our first visit was amazing. 2nd we had some hiccups, first with the girl that checked us in was new and letting us know after the fact she seemed lost and confused and we were told we could check in but could not have our keys until 2 pm. Which at this time it was 1:55 pm. Fine. She attempted to charge my card for our deposit and the room which I had cash for. The deposit no problem. But for the room no. Fortunately there was another lady there to help and take my cash payment that was very knowledgeable very pleasant. Room was fine. Did not have a Rest sign in the room, the next morning cleaning crew was on the hall asked them for a sign. And asked if we could get a sign for the door. And asked when they cleaned the room to leave the sign in the room. Was told our room was not on the list to be cleaned. Left for most of the day when we returned our room was never touched. My husband got the sign before we left and put it on the inside of the door. So no reason for them not to straighten up our room. So towels still on the floor. Bed still unmade. Trash still in the room. No coffee for the next morning. Had to call the desk for coffee for the next day. Still like this place and will go back one day maybe. Unless we find that another casino has just as nice accommodation. I have told people of our 1st visit and raved about this hotel, brought my son and his girlfriend, and my best friend and her husband. They enjoyed it. But some issue also.
4 out of 5
by A verified traveler from Denver

Descent hotel but iverprices

Posted Oct 16, 2017
The hotel was nice and clean. The beds were hard and pillows way too fluffy. The coffee maker was broken. They screwed up our reservation and downsized us because nothing else was available but we had to still pay the same higher price. No compensations for their mistake. Would really not recommend unless you had a free comp from the casino. Way too overpriced otherwise.
Comment from Hotel Management
Oct 19, 2017 by Ameristar Black Hawk, Hotel Management
Hi K, We are concerned to read about your review and assure you that we will be passing on your concerns to our hotel leadership. Our main goal is create a memorable stay for you and it sounds like we may have missed a few opportunities here. Thank you for providing feedback, so we can look to further improve the overall guest experience. Sincerely, Ameristar Black Hawk
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Beautiful mountain getaway

Posted Oct 15, 2017
This is a beautiful hotel and casino. Rooms were spacious bathroom was large enough to easily maneuver aroud with two people. There's plenty of seating within the room. My only recommendation would be to have the pool/hot tubhours extended.
Comment from Hotel Management
Oct 19, 2017 by Ameristar Black Hawk, Hotel Management
Hello Melissa, We can see you had a great stay with us recently. We truly value your kudos and we will plan to pass on your feedback to our property leadership teams to further enhance the overall guest experience. Thank you for your review. Sincerely, Ameristar Black Hawk
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Excellent stay!!

Posted Oct 11, 2017
This was our first time staying at this hotel. It was our first time staying in Colorado!! The woman that checked us in was very friendly. The staff was great. The food was great. Our room was beautiful. We would definitely stay there again.
Comment from Hotel Management
Oct 12, 2017 by Ameristar Black Hawk, Hotel Management
Hello Laura, We are pleased to see your first visit with us was excellent. We pride ourselves on offering exceptional amenities and outstanding guest service and it looks like you found just that during your stay! Thank you for the 5-star rating! Sincerely, Ameristar Black Hawk
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent.

Posted Oct 4, 2017
It’s a fine hotel but I really wish the staff were more pleasant.
Comment from Hotel Management
Oct 4, 2017 by Ameristar Black Hawk, Hotel Management
Dear Valued Guest, Guest service is our top priority and it sounds like we may have missed the mark here. We assure you we will be passing on your concerns to our guest service leadership team. We hope you'll join us again soon! Sincerely, Ameristar Black Hawk
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 4, 2017
Wonderful hotel with a very friendly staff. They made our stay very nice!
Comment from Hotel Management
Oct 4, 2017 by Ameristar Black Hawk, Hotel Management
Dear Valued Guest, A 5 out of 5 score lets us know we are exceeding expectations and we want to thank you for sharing yours! We look forward to having you back soon! Sincerely, Ameristar Black Hawk
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Pleasant Vacation

Posted Oct 1, 2017
Pros: Our room was very nice, the staff always had a smile on their face. They were very helpful to any questions we had.
Cons: nothing
Location: The shuttle took us all around. Wait time only 20 mins.
We had a wonderful time at this hotel, we enjoyed the little shuttle that took you around the area. We didn't even have to drive. Everyone was so very nice. Our first time there.
Comment from Hotel Management
Oct 3, 2017 by Ameristar Black Hawk, Hotel Management
Dear Mary, We are very proud of our elegant hotel rooms and are glad to see you had a wonderful stay with us recently. Thank you for praising our team members who are always looking for ways to make each of our guests' visits more memorable. Sincerely, Ameristar Black Hawk
5 out of 5
Recommended
for Everyone
by A verified traveler from Lakewood, Colorado

21st bday

Posted Oct 1, 2017
It's great to stay in a hotel and have the casino right there. The pool and hot tub area is gorgeous! Room service was convenient and well done. The room was very expensive and hoping our players cards will get us a free room soon!
Comment from Hotel Management
Oct 3, 2017 by Ameristar Black Hawk, Hotel Management
Dear DeAna, Thank you for spending your 21st birthday with us! We are pleased to see you had a wonderful stay and that you enjoyed all our property has to offer. Sincerely, Ameristar Black Hawk