Not worth the trip!
Posted Aug 15, 2016
We arrived at the hotel early, after having been driving for 21 hours, and were told we wouldn't be able to check in early, despite having called and been told by the front desk staff that we could check in early. The staff was indifferent, bordering on rude. We decided to dine in the hotel restaurant while we waited which was a mistake. After 20 minutes of waiting, we asked the bartender for a menu, and it took another 20 minutes for the waitress to come take our order. The restaurant was out of juice for the children, when we asked for water, she brought us only one (we had five children with our party). The nachos we ordered came out cold and uncooked - seriously it was a plate of chips with cold shredded cheese and some chicken on it. After that debacle, we used the pool, which had a weird tinge to it. When we finally were able to check in, after some further delays, the room had a strong odor of febreeze. Not the good, clean smell you expect in a freshly turned over hotel room. Despite all that, the bed was very comfortable and the room was neat in appearance. I think the biggest problem with this hotel is that is it understaffed, which makes them cranky and unprofessional.